Customer reviews

Extremely pleased with the ButterflyMX support team, especially Chris Shen! He always provided a prompt response, effort to resolve issues, and was clear in communication. Very happy!

Ever since I had ButterflyMX intercoms installed at our property, I have had the best customer service. Anytime something goes wrong (and that's not very often), the customer success rep, Jordan Zolan, is always there to help. I don't even have to send an email. Jordan Zolan always checks on us to see if we are doing good and if there is anything he can do for us. I would recommend ButterflyMX to anybody who is looking to install new intercoms and having a great customer success rep like Jordan Zolan.

I've lived in apartment complexes with a lot of different access control devices to get into my building, and ButterflyMX is by far my favorite. Here are some key features that make this system worth its price: guest key and temporary password assignment that residents can issue, a nice large touchscreen with a camera that starts a video chat with whoever is trying to reach you, and the mobile app! I'm a one-trip guy, and the fact that I can tell my phone through Siri to unlock the door for me without having to reach into my phone to open up the app makes life infinitely easier. It accepts many credential types like cards, key fobs, NFC, key pin input, remote access from the app, temporary credentials. This system is pretty diverse and easy to use.

We love using ButterflyMX here at The Thornton. The system is very user-friendly and the support team is phenomenal!

I am the manager of an apartment community. ButterflyMX has been a game-changer for my residents who love the convenience it has to offer! They can view guests on video through the app and even create their own door pins for easy access to the building. My account manager Gyaltsen is so helpful it makes the experience even better! He is super responsive and assists with any changes I need. He is also very hands-on in helping me understand the admin side of the system. I would highly recommend any property to invest in this product and company!

Working with Chris has been amazing, and ButterflyMX is a great service to have for rental properties!

Really enjoying the ButterflyMX unit at our building, it’s very intuitive and convenient. Definitely recommend it!!

I have nothing but excellent things to say about ButterflyMX and especially, Gyalsten Phuntsog. He is always so attentive and helpful. I seriously would be lost without all his great help.

We are extremely pleased with our purchase and installation of the ButterflyMX system. We did our research and ButterflyMX was clearly the best product on the market. Our Client Success Manager Gyaltsen Phuntsog did a great job for us insuring that all new users of the system were well trained and minimizing any potential start-up issues!

Manager, Jordan Zolan is a pleasure to work with. He has been very patient throughout this process given our project was delayed due to COVID-19, however, he was very accommodating to our team's schedule. Like a true New Yorker, he was knowledgeable and straightforward. Not only is the product great, but its team of professionals has made the transition a nice experience from the first demo interaction, installation, and training. Special thank you to our ButterflyMX team: Michael Vivalo, Alex Park, and Jordan Zolan!

ButterflyMX has been a saint to my properties. It is so user-friendly and very efficient. You can do so much more with the features and residents are loving it every day! This was truly a great investment. The staff I worked with Chris and Kristin were amazing to work with. Customer service is top-notch couldn't be happier to work with these two individuals. ButterflyMX is so lucky to have these two! Thank you for all you do! Highly recommend it for residential as well as commercial buildings!

Kristin Morrison has been absolutely phenomenal during this entire training and on-boarding process. She is patient, kind, understanding, and very knowledgeable. I cannot thank her enough for all she has done for me with this new system. Thank you Kristin!

The Zoom call with our Client Success Manager, Kristin Morrison, was excellent. She was knowledgeable, thorough, and patient. We had a series of questions which she answered clearly. What seemed a system with huge capability became comprehensible. She customized our installation while we watched. In one instance she referred a question to ButterflyMX's technical support team and we had the answer before our call was completed.

Jordan Zolan was our account manager for ButterflyMX and he was absolutely incredible to work with. He was always timely with responses, followed up with our needs, and made sure we were taken care of. He truly made our experience with the ButterflyMX intercom system so easy. Thank you, Jordan!

Jordan Zolan is the best. We recently installed 2 ButterflyMX systems at two buildings that I manage. Jordan has made the process seamless. He answers all my questions instantly. I can't say enough good things. I highly recommend this system and working with Jordan has made it an even better experience!

5 stars all for Jordan! I work at an apartment community and he is a constant life saver! He is so helpful and so efficient!

ButterflyMX has brought more modern technology to our property. It has been a wonderful experience and the technicians were able to integrate ButterflyMX with our existing technology to keep things running smoothly. I would recommend this product to not only my colleagues but my competitors as well!

I was a new community manager to the property and new to the ButterflyMX system, Jordan Zolan has been phenomenal at answering all my questions and assisting with the slightly challenging installation. Timely responses and the ease of using the ButterflyMX system by manager and tenant are seamless. I would highly recommend Jordan and the ButterflyMX system for any landlord or property manager!

I reached out to Gyaltsen over at ButterflyMX after we were having some connectivity issues with our system. I'm very used to getting responses from support lines that try and pass the blame to another vendor, but Gyaltsen was not only able to help me determine it was an internet issue, Gyaltsen even provided different suggestions to help troubleshoot the problem. Gyaltsen was very responsive throughout it all and I couldn't have asked for better service. Thanks again Gyaltsen!

Everything about the ButterflyMX is top notch. Jack was great at coordinating the installation; the installer they recommended was great and Gyaltsen P. was great at answering my technical questions and talking me through what to do with landlords. I'd highly recommend this system to anyone. Thanks!

I recently had the pleasure of working with Jordan Z, who was helping me figure out some connection issues with our ButterflyMX. He was extremely helpful, had a great attitude and I could always count on him to respond to my questions within minutes.

I am a Property Manager in Northern New Jersey and I recently was able to get 2 of my communities to sign up with the ButterflyMX intercom systems. The Butterfly Intercom System is the best alternative to the older phone dialer intercoms. There is no need to worry about aging interior wiring and works with a basic internet connection that provides its clients with an app bases video entry system. This helps keep out unwanted people in the building because it takes the guesswork out of who is buzzing you at the intercom. The app and camera features are amazing and totally live up to the hype. The user interface is very easy and smooth to use and makes managing the system easy and stress-free. Gyaltsen Phuntsog, the account success manager assigned to my accounts is awesome. He is very easy to work with, has great product knowledge, and looks out for the very best interest of the client - 100%. I've requested that Gyalsten be assigned to all of my accounts going forward and I am trying to get more of my communities to sign up with ButterflyMX. Check out the website, take the demo and sign up - ButterflyMX is an excellent product and I highly recommend it.

We added ButterflyMX to 15 existing properties and we are thrilled with them! Working with Galia was super helpful. The importing of the tenant list and the transition have been pretty simple. Tremendous upgrade for our properties.

ButterflyMX transforms visitor management systems in multi family properties - an added amenity while enhancing security and convenience for all residents. As important / their support is 5-star. Highly recommended.

Kristin was amazing! She was very thorough with teaching the system and guiding me through the process. When we had questions, no matter how trivial, Kristin was very responsive. She made the learning experience very smooth. Thank you Kristin.

Best multi-family smart intercom period. I manage cooperative & condominiums all over NYC and I have installed ButterflyMX in 6 buildings thus far. By switching we saved money annually on intercom repairs. Additionally, we have better security with the video and audio quality. I am impressed with the software on the managment side of the program. Very simple and easy to use. Technical support is amazing and always available to help or troubleshoot. Technical support is 5+ stars! Great product. Highly recommend.

Our building just installed the ButterflyMX intercom system for our front door access. The system works very well and all tenants are very pleased with it. The transition from our old system was easy and seamless. Much of the reason for our success is due to the exemplarary support by Jordan Zolan. He has been highly responsive - even answering questions on weekends and late into the night. His recommendations, training and quick actions have made the switch to ButterflyMX a huge success.

I work for an apartment community in downtown Greenville, SC and we absolutely love ButterflyMX! Our residents aren't the only ones enjoying this amazing feature, the delivery workers, family, and guests are too! They love the convenience of it and how user friendly it is! Would recommend this product to everyone!

I had a training to of the ButterflyMX system with my Client Success Manager, Kristin Morrison, who walked me through in the most EXCELLENT way, step by step. I am so thankful for her. I love this ButterflyMX system. I would recommend this system to any multi unit property management company, to any business. Thank you, Kristin.

Jordan Zolan is the most helpful person in the world. Any time I reached out for any and all questions he would reach out to me and answer them. He never hesitated in helping me learn the system. ButterflyMX system works amazing and there help is beyond imaginable.

Recently teamed up with ButterflyMX to install a video intercom system at my apartment community and we are excited to share it with our residents! The video quality is excellent and Yardi integration is a bonus! The account dashboard accessibility seems simple & straightforward so far, and Jordan has been easy to reach via phone or email. Great customer service is always 5 stars in my book!

Our Residents love utilizing ButterflyMX. It has helped us with streamlining resident access, delivery processes, and remote lock out assistance! Wonderful customer service paired with a well designed interface makes this a no-brainer! Thank you again!

Love our ButterflyMX smart intercom and how easy it is to work. Also love the customer service and support Jordan gave us with set up and training.

We recently installed ButterflyMX intercoms into our building and it has been a wonderful, relatively seamless process. The new system is great. Our residents love it. And Jordan, our rep, has been nothing but amazing. Very quick to reply and respond to any questions or requests. Thank you, Jordan!

We utilize ButterflyMX in our headquarters office. While working remotely it has been essential in keeping our inbound and outbound deliveries operating as normal. We have had some issues but the ButterflyMX team has gone above and beyond in helping get those resolved.

I no longer feel I have a need for an actual doorman! Having security at both the front door and elevators is nice, and the app is super easy to use. Our guests will be able to come and go easily and people staying overnight can be set up with a virtual key by QR code for a set period of time, eliminating the need for a copy of a physical key or the app.

Michael Vivalo has been great to get involved with regarding my nationwide clients. System operates as we expect it to and Michael's service is fantastic to our team and clients.

We hooked this machine up to our furniture store and WOW, what a game changer for my business. The customer service was amazing and it works perfectly!

We've recently installed ButterflyMX intercoms in 3 of our buildings and have 2 more scheduled. I really like the product, very user friendly and I like the entry control it allows at the property. The staff has been very helpful and Jordan is quick to respond to our questions and made our training informative and fun.

I have had the pleasure of recently working with ButterflyMX at some of our buildings! Jordan Zolan has been incredibly helpful and informative throughout the entire process. Whenever we had a question he was quick to answer. He made our training fly by like a breeze and made it fun as well! I look forward to continue to work with ButterflyMX and Jordan!

Had the ButterflyMX installed in a multi-family building in Chicago in early 2019. No service issues, the curb appeal is great and the tenants appreciate the upgrade and functionality.

Your system and app are great - have used it with two properties. And when I reached out with an issue (property managements fault not yours) you responded quickly and resolved it for me.

This product has completely changed my life! I only want to live in buildings with this.

Our small community in Palm Beach Florida had an antiquated callbox access system that opened our gates but was down more than it worked and it used a phone line. Our Homeowners Association Board decided it was time to step up and move with the times on technology. We were presented with many options but none was as enticing as the technology from ButterflyMX. This is a hands free and very user friendly system and the majority of the homeowners love the ability to send a virtual key to their vendors and/or guest. The app is so easy to use even for the technically challenged individual. I’ve recommended it to other communities and hope that they love it like I do. Also, their support resource is incredible and are there to help those that call, even if it’s a simple question. And let’s not forget, there are the many YouTube videos and tutorials for those needing the visual.

We've worked with ButterflyMX for years. In that tenure, we've experienced phenomenal customer service. We're currently deploying a large, relatively complex integration in Brooklyn and Ben Berry and their team have done a great job. I highly recommend them.

Touchless entry has been great! I use the mobile app to open the automatic door to our building, I never have to touch anything. I also use my Apple Watch to open the door when I go for a run and don’t want to bring my phone or keys with me. Love it.

I absolutely LOVE my building's ButterflyMX system - so much that it's going on my list of must-have's next time I'm looking to move. It's so easy for me to buzz in visitors from anywhere in the world right from my iPhone. I also love that I can text one-time use codes to friends or give them access X number of times or during certain hours. It's so simple to use and makes me feel safe that anyone who enters using my virtual key or otherwise gets a snapshot taken with the built-in camera that goes straight to the app on my phone. Haven't had calls from any unwelcome visitors yet but if I did, I'd have Butterfly's video surveillance to visually make sure I know who's asking to enter my building, which makes me feel extremely safe. Keep selling BMX, every property manager should give their tenants this privilege!

It is a great system to use. I have worked in a lot of properties and this is the best system we have used. The customer service is amazing. Our direct representative, Katrina Dane, is always very helpful and gets me result to my questions fast. Our residents love the ease and security of how they can let their guest or food delivery company to into the community without them coming down. They also like that they can see the person calling before they give access. I definitely recommend it.

The system has been amazing at our community. Very easy to use and has a lot of great features. Katrina at ButterflyMX has been wonderful to work with. Thank you!

This has been my first encounter with ButterflyMX, and gosh I have been missing out! What an amazing system, great functionality, super user-friendly and even better customer support. Our support administrator, Katrina, has been such a pleasure to work with! The training, support, and troubleshooting she has helped my team with has been such a positive experience. I do feel like I should add troubleshooting any issues were always hardware/installer hiccups as opposed to system issues. I hope I never have to manage a project without this amazing software/service!

The company went above and beyond to make sure that we were satisfied with our investment in their product. In fact, the CEO personally called us to make sure that we were happy. When product is running the way it should be, it is a wonderful product. Be sure to use a certified installer when you install it. Butterfly will provide a list for your area. Will use again!

Efficient and secure system with a straightforward and user-friendly interface. Great customer service for assistance. Highly recommend!

My apartment complex has ButterflyMX installed. I have to say that I am beyond satisfied with the way it has changed my view of building security. Literally nobody can enter the building without their specific guest allowing them in. In order to request access into the building, the guest must call the unit they are visiting, which prompts a video call into the tenant's phone. That means, I can literally see who's trying to come into my building for me before letting them in. This is several floors away from the main lobby, mind you. The landlord also sends out apartment-wide messages through the app, which is really helpful. I think every modern apartment complex should be using this technology. It makes me feel safe. It's easy to use. And I have some golden screenshots of my friends waiting for me to open the door for them!

This system couldn't be easier to use as a tenant. Features like remotely unlocking the front door for visitors or setting a timed unlock for a dog sitter make it standout among entry systems. The comments I get from my friends who see it in my building think it's so cool and futuristic compared to using keys. Makes it even easier to recommend to my customers with the ability to speak firsthand about it.

I've worked very closely with the team, they are uber helpful, super responsive and provide me with excellent service. Implementation of the Butterfly system throughout my portfolio is a huge value add for the sites and huge convenience for clients.

What an amazing platform and wonderful team to work with. Our launch was so smooth! The system is so easy to navigate too!

As an integrator who has installed a lot of callboxes, ButterflyMX is by far the best. Excellent tech support, ease of install, and the best part is all of my customers are happy. Thank you!

As a Senior Construction Project Manager, I am always looking for the best of the best for the clients I work for. I have witnessed the ButterflyMX system working at multifamily properties in Florida and Chicago, and I must say I am very impressed. It is very user friendly and being App based makes it so simple for most to just grab their smartphone and let their guest enter. I'm currently looking to install on a 1520 unit property, and the support team has been phenomenal, providing video calls to our onsite staff, answering every question with real answers and getting them ready for the changes to come. I cant wait to have it installed and make our residents life just a little easier.

ButterflyMX has been a success at our building in every way. The installation a year ago was quick and efficient, and the intercom has worked flawlessly for all our 32 apartment coop neighbors. ButterflyMX is the best in this genre, they represent an excellent product that has made my daily life easier and secure. Bravo!

My friends have this at their apartment in LIC - so convenient! I wish I had it at mine!

I have this on two properties we manage. Great system!

We have had nothing but success installing ButterflyMX systems in Chicago and surrounding areas.

We have implemented ButterflyMX in our office buildings and are continuing to implement their systems in our project. Love the product, and our tenants do too.

A great product from top to bottom. Quality manufacturing, easy installation, great support, and a sleek functional housing with all of the features you'd want for a robust tenant entry system. Key integration with core PMS systems provides streamlined operational advantages over traditional systems for property managers. Eliminate the wiring, move to the web and cloud with a far better way to manage and secure your properties.

Three reasons that make it easy for me to give ButterflyMX 5-stars: 1. Automatic notification via email that includes a photo anytime the door opens via my credentials. 2. I can access a property management concierge 24/7 via the ButterflyMX hub in the building to get in if I lose my keys or my phone. 3. The ButterflyMX app, the app is a winner. I love letting people into my building with the app on my phone. Also, if I am running late, I can let my guests into my building lobby to wait for me.

Love this intercom. I can open the door for myself or my visitors from the app on my smartphone. I even have it connected to my Alexa so I can open the door with my voice when my hands are full, which is really nice when I'm cooking.

Very excited, it has been long awaited for! We have installed this new intercom system at our Calypso Apartments and Loft community in Irvine. Just swipe to open the gate! A fast, efficient & mobile operated system to allow our guests,friends & family and deliveries to access our property.

I think this is a really cool system. I especially like that it works with Siri on my phone and even my Apple Watch!

We at Domain at the Gate love the Butterfly system. It is very handy for our residents to open the door from their phone. This is a great feature. If we ever need assistance, they are immediately available. We enjoy the benefits here very much.

We recently installed the ButterflyMX at our building and it's amazing! Residents love it and they have a great response time if any issues do pop up. Plus, it sets us apart from the buildings that don't have it and it definitely stops people in their tracks!

The system is amazing and the team is outstanding!

ButterflyMX has been amazing! It is so easy for our residents and our management team to use. As a company, we will continue to use this on new properties and retrofit older ones. Well worth the money.

I absolutely love this system! It does so much more than our old system, from the video chat with visitors to delivery codes for shippers. I can issue virtual keys for easy entrance for friends, family, and service people. If people call me from their cell phones, I can open the door through the mobile app.

Love this product! It lets me open the door from my smartphone. I never miss deliveries anymore.

Great system to have in your building. Very convenient to be able to answer intercom calls remotely when I am not home and provide guest access to visitors using the "virtual key" feature. Would recommend.

We recently installed a ButterflyMX system to our new apartment community. Our residents have found value in the system with virtual keys, guest access and the ability to open the door with their smart phones and Siri directives.

Great product. I use it for my multi-family building in Syracuse and my commercial office building on Long Island. Front-end is very user intuitive. Back-end for management is super easy to add and delete tenants, and easy to give tenants mobile app access. Customer service is fast and responsive.

We use this feature at our apartment buildings and the residents love it! Recently we were having an issue with our system, but their amazing customer service diligently worked with me to get the system back up and running. You guys are the best and really helped me through it all, thank you!

We and our residents love ButterflyMX! Our 2 lobby entrances at Fairfield Plaza utilize the 13 inch systems. Additionally, our on-site concierge utilizes the Concierge platform to contact residents in the event of the arrival of a guest, housekeeper/dogwalker or food delivery. Both are wonderful amenities to our community which greatly increases the resident experience. Excellent product and eventual must-have for multi-family.

ButterflyMX worked with me to find a solution to an issue we were having. It was fixed quickly and professionally. Excellent customer service, always nice to work with a company that values their clients. Tenants in the building enjoy the system and the benefits it offers.

Love this intercom. I never have to worry about missing deliveries and it’s super convenient

Amazing customer service, and incredible product. We're loving the ease of use and resident functionality!

Nice, simple door entry system at my building.

Amazing app! Getting into my apt is super easy and I love that I can easily manage guests, even if I am out of town on business. I wish I had ButterflyMX at all my previous apartments and really hope I will always have it in the future.

Love, love, love this system. I have had it at my last two apartment, and it is now something I ask about when apartment hunting. The door pin option is my favorite.

Proud to be a ButterflyMX partner. We installed systems at 3 locations in the past few weeks. Definitely a robust solution that residents and property management appreciate.

Happy a pleasant experience at The Sonder in Chicago uses butterflyMX. Creates a seamless check-in and check out process.

Excellent product for multi family. A flashy, eye catching amenity. Team has been easy to work with and responsive to questions. Highly recommend Ian and the team for your callbox needs.

I was experiencing some challenges and reached out to ButterflyMX. They immediately assisted me and solved/addressed my concerns. They are patient and respond quickly. They follow up and remember all of our discussions so I don't have to continue to explain over and over. I have enjoyed working with ButterflyMX and their team!

My girlfriend's apartment has ButterflyMX. She sent me a virtual key which makes getting into her apartment building really easy. Love this product!

ButterflyMX has been a game changer for our properties in Minneapolis. Both management and renters have really enjoyed and system and security features. Our property management team has really enjoyed the time saved as we installed a Butterfly system on our package room door and it has been great. ButterflyMX is now standard for all our properties. Thank you ButterflyMX

ButterflyMX’s mobile app is a lifesaver. I can leave my keys behind when I go for runs or out for a quick errand and let myself in with just my phone. And when I have friends over, I send them a virtual key, and they don’t need to buzz or call me to get into my building. I even get a notification on my phone when they use the virtual key to let me know when they’ve arrived, which is really convenient.

We installed ButterflyMX at Solmar on Sixth Apartment Homes in Fort Lauderdale Florida and they are just a dream. Easy for everyone to use all while being convenient. The process from start to end was extremely simple. Like butter.