What does your mobile application allow me to do?

Our mobile app allows you to open and manage doors, gates, garages, and elevators from your smartphone. As well as issue virtual keys, create delivery PINs, review entry logs, and much more. It also lets you take advantage of all future updates.

For more information on the features that come standard with our mobile app, please visit our resident features page.

Can ButterflyMX video intercoms be installed outside?

Yes, all of our access control products (including our video intercoms) are IP65 rated, which means they can be installed outside. They’re all designed to withstand rain, cold, heat, snow, and cleaning agents and can be installed in areas where temperatures range from -22ºF  to +140 ºF  (-30ºC to +60 ºC ).

For more information on where our video intercoms can be used, please review our installation documentation.

Do I need a smartphone to use ButterflyMX?

No, you do not need a smartphone to use ButterflyMX. Our video intercom and access control system also works with any normal telephone, PIN codes, fobs, or keycards. When you have a visitor, a call is made to your telephone number and you can press ‘9’ to open the door or gate for them.

To view entry logs, issue virtual keys, or create delivery PINs, you can log in to your online account.

Can visitors see me on ButterflyMX?

Only if you want the visitor to. When you receive a video call from the ButterflyMX intercom, the call starts as a one-way video. Meaning, you can see and hear the visitor but they cannot see you. If you’d like the visitor to see you, simply click the ‘camera’ button and they’ll be able to see you too.

You do not need to start a video call to open the door or gate for your visitor — this can be done by clicking on ‘open door/gate’ at anytime.

Learn more about how video calls work with ButterflyMX.

How durable are ButterflyMX video intercoms?

ButterflyMX video intercoms are made from hardened materials designed to withstand even the most extreme weather conditions. Our touchscreen is made from a polycarbonate display and is vandal-resistant (tested to withstand 225g drop ball test from 1.6 meters).

For more information on the materials used to manufacture our intercoms, please review our video intercom specifications.

Do you install your video intercom?

No, our video intercoms and other access control products are installed by a local low-voltage installer. Typically the same person who installed your electronic locks or the security system at your property.

We do, however, have a nationwide-network of certified installers that we can recommend if you need assistance in installing our products. Contact us to get connected with an installer in your area.

What is needed to install ButterflyMX video intercoms?

ButterflyMX video intercoms only require three connections to be installed at your building: internet, power, and door strike. For more information on how to install our video intercoms, please visit our installation resources page.

Do you offer pedestals for your video intercoms?

We have partnered with PedestalPro to design and manufacture pedestals for our smart video intercoms. If you would like more information on the pedestals they offer, please visit PedestalPro.com

Do you update your software?

Yes, we have a team of software developers and engineers that are constantly working on new features and integrations. When a new feature or integration becomes available, we push it out to all users of our platform.

Is ButterflyMX safe?

Yes, ButterflyMX is safe for building staff, residents, and visitors to use. The ButterflyMX video intercom and access control system connect directly to your smartphone so you can see and speak with your visitors before letting them into your property. Our systems also use the highest level of data encryption and protection to ensure your personal information is always kept safe and secure. To learn more, read our privacy policy.