Woman checking in a family with a front desk solution.


Key takeaways

  • ButterflyMX offers the best front desk station and front desk solution for all property types.
  • Modern front desk solutions empower you to streamline visitor management and securely check in guests from anywhere.
  • Front desk stations are usually used in hotels, apartments, salon suites, commercial offices, and more.
  • The benefits of a front desk station include streamlined access, enhanced security, and saved time and money.


Traditionally, doormen have been the key to enhancing property security and ensuring unauthorized visitors don’t enter a property. However, a modern doorman alternative, like a front desk software, offers a multifaceted approach to streamline operations, elevate security, and deliver a superior access experience for staff, tenants, and visitors.

Read on to discover the best front desk station software systems. Then, explore how modern front desk solutions work and discover their benefits.

In this guide, we cover:


ButterflyMX front desk station


Top 3 front desk station software systems

Looking for the best front desk station software system for your apartment, hotel, resort, office, or mixed-use building?

Here are our picks for the three best front desk station systems:

  1. ButterflyMX
  2. Cloudbeds
  3. eviivo


1. ButterflyMX

ButterflyMX is the leading solution for making property-wide access simple for buildings of all types.

Here’s what the ButterflyMX front desk station offers:

  • View live video feeds. You can view live feeds of all entry activity from your front desk when paired with a video intercom.
  • Streamline communication. Easily communicate and speak directly with residents and visitors whenever you need to.
  • Boost security. Share live video feeds with residents and authenticate guests to enhance security and reduce the risks of unauthorized visitors.
  • Cloud-based. The ButterflyMX front desk station offers a cloud-based platform that empowers you to open and manage access points from anywhere.
  • Control any gate, door, or elevator. Lock or unlock any ButterflyMX-controlled gate, door, or elevator with just a click of a button.


Watch how ButterflyMX works:


2. Cloudbeds

Designed with the hotel guest experience in mind, Cloudbeds is one of the leading visitor management systems in the travel and hospitality space.

Here are some of Cloudbeds features:

  • Unified platform. Cloudbeds offers an intuitive front desk solution that empowers you to manage your property from one platform. What’s more, Cloudbeds provides the leading front-office software used in hotels.
  • Direct bookings. Cloudbeds integrates with platforms that allow guests to easily book rentals online.
  • Accessible calendars. Cloudbeds offers an intuitive calendar that allows you to stay organized and eliminates the risk of overbooking rentals.
  • Easy check-in/check-out. Cloudbeds offers a one-click reservation system for visitors, making checking in and out easier than ever.


3. eviivo

A digital solution like eviivo can transform your bed and breakfast, hotel, or hospitality management system.

eviivo offers features like:

  • AI concierge. eviivo offers an AI-powered concierge that answers guests’ inquiries and provides 24/7 responsiveness.
  • Contactless payments. Process visitor payments and deposits quickly and easily.
  • One-click registration. eviivo offers a virtual front desk kiosk that registers and prints registration cards for guests with one click.
  • Unified messaging. Send automated pre- and post-stay emails for enhanced visitor communications and feedback.


How do modern front desk solutions work?

Modern front desk solutions are typically cloud-based and work as a centralized hub for streamlining visitor management. Moreover, they reduce long wait times for guests because visitors are checked in and authorized automatically.

What’s more, front desk solutions empower you to control, manage, and facilitate access from anywhere.


Woman checking a man in using a front desk solution.


Use cases for front desk solutions

Front desk solutions, sometimes referred to as virtual front desk receptionists, are implemented in a wide variety of industries.

Here are some common uses for front desk solutions:

  • Hotels. Hotels, bed and breakfasts, and resorts use front desk solutions to streamline access and improve security for high-traffic rentals.
  • Apartments. Multifamily buildings and gated communities use front desk solutions to verify residents and grant temporary access to visitors. What’s more, a front desk station helps facilitate secure self-guided tours at apartments, condos, and gated communities without a leasing agent needing to be present.
  • Commercial offices. Enhance security at commercial office spaces by verifying staff, visitors, and service providers before letting them into the building.
  • Salon suites. Facilitate a seamless entry experience for clients in the hair and beauty industry.
  • Student housing. Keep students safe and gain valuable insights into who’s accessing spaces during certain times to prevent unauthorized usage of student facilities.


Benefits of front desk station software

Like digital receptionist software, front desk station software offers many benefits for businesses, hotels, apartments, and more.

Here are some key advantages of front desk station software:

  • Streamline tasks. Eliminate redundant tasks with one simple click so your staff can focus on other essential duties.
  • More reliable than manual systems. It’s difficult to clearly understand all entry activities with a traditional doorman. Fortunately, cloud-based visitor management systems empower you to see who’s always accessing your property.
  • Lower costs. Front desk stations reduce costs by automating tasks such as guest check-ins, inquiries, and package management, eliminating the need for 24/7 doormen.
  • Saves time. Front desk stations save you time by streamlining tedious tasks and making visitor management and guest access seamless.


Woman showing a man how to use a front desk solution.


Front desk solution FAQs

Here are some commonly asked questions about front desk solutions:


What is front desk management?

Front desk management encompasses both manual and digital systems for checking in guests, coordinating front desk operations, and managing reception area activity.


What is a front desk system?

A front desk system serves as a centralized hub for managing and streamlining operations at the reception area or lobby.


What is front desk technology?

Front desk technology usually encompasses a combination of property management systems (PMS) and customer relationship management systems (CRM). These platforms work in tandem to check in guests, book reservations, and streamline communications between occupants, visitors, and staff.


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Tiara Sutton

I’m an Atlanta-based writer who enjoys exploring the ways that tech benefits residents & tenants of multifamily & commercial properties.

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