Key takeaways:
- Compared to competitors, Aiphone intercoms may lack modern features like virtual keys for guest access, delivery codes, and robust property management software integrations.
- Aiphone systems often require costly in-unit hardware and wiring, increasing installation complexity and expenses.
- Some features, such as mobile app access, are not included in the standard package and require additional monthly fees, unlike other intercoms, which include its mobile app without extra charges.
Delivering an exceptional experience for residents in a multifamily building starts at the front door. To ensure seamless property access for residents, guests, service providers, and deliveries, invest in a video intercom system for apartment buildings.
We’ve made it easy to weigh your options by reviewing some of the many intercom providers in the industry. Aiphone is known in the access control and intercom space. Read on to learn more about Aiphone intercoms and how they may compare to the competition.
This Aiphone intercom review covers:
About Aiphone
Headquartered in Richmond, Washington, Aiphone Corporation has served its clients’ security and communications needs since 1970. Aiphone Corporation is the American subsidiary of the international Aiphone Co, LTD, which was founded in 1948 and based in Japan.
Covering a range of markets from healthcare and education to government and design resources, Aiphone offers various products tailored to each industry. Additionally, Aiphone sells intercom systems and offers other products, such as emergency towers.
Furthermore, Aiphone’s emphasis on integration allows its systems to work seamlessly with existing access control and surveillance infrastructures. This adaptability makes Aiphone a go-to choice for properties looking to enhance security without overhauling their current systems. Moreover, Aiphone has received industry recognition, including the prestigious Deming Prize for quality management, reinforcing its position as a leader in the security communications field.
Aiphone Intercoms review
In this section, we’ll break down the features, pros and cons, and cost of each Aiphone commercial intercom system model from the GT series to the JP series. We’ve gathered this information from reviews, Aiphone’s website, and reseller websites to bring you the most up-to-date information.
Aiphone Intercom models:
1. Aiphone GT Series
The Aiphone GT Series is a flexible and scalable intercom system designed for multi-tenant residential and commercial properties.
Property managers benefit from its modular design, allowing the system to scale up as property needs evolve. The GT Series includes a variety of devices, such as audio-only tenant stations (GT-1A) and video tenant stations (GT-1C7 and GT-1M3), with options for a sleek, hands-free, wall-mounted design or a desk mount for convenient placement.
Features
- Capacity. The GT Series Standard System supports up to 16 entrance stations and 500 tenant stations, making it ideal for multi-tenant buildings or commercial properties.
- Hands-free communication. Tenant stations feature hands-free communication for convenience, ensuring seamless interaction with visitors or property staff.
- Access control. Built-in door release functionality allows tenants to easily grant access, enhancing security and convenience.
- Integration. The GT Series is compatible with some of Aiphone’s other systems, minimizing installation challenges.
- Tenant privacy. Audio and video connections are limited to authorized parties, ensuring the privacy of residents and visitors.
- Hardware options. The GT Series offers video stations with high-resolution LCD monitors and audio stations with user-friendly designs.
Pros
- Scalable for a range of property sizes
- Seamless integration with door release mechanisms
- Hands-free communication for enhanced user convenience
- Advanced features such as NFC technology
- Different models in the series to meet your needs
Cons
- Lacks advanced smartphone app integration for remote access
- Initial setup may require professional assistance for optimal functionality
- Some users find Aiphone’s technical support unresponsive or unhelpful
- Lacks virtual keys, delivery codes, or robust property management software compared to competitors
Pricing
According to our research, these are known prices from the GT series:
- Aiphone GT-1A (GT1A) audio only: $70 – $116
- Aiphone GT-1C7 (GT1C7) 7″ hands-free video: $369 – $578
2. Aiphone IXG Series
The Aiphone IXG Series is a robust intercom solution designed to streamline communication and enhance security for multifamily buildings, commercial properties, and office complexes. This series combines modern access control capabilities with seamless video and audio communication. The IXG Series supports multiple door stations, tenant stations, and mobile app integrations, making it a versatile option for a variety of property types.
Features
- Cloud-based app integration. The IXG Series app allows tenants to manage property access from their smartphones, offering convenience and security.
- Capacity. Supports multiple tenant and door stations, making it suitable for large-scale installations.
- Power source. The IXG series is powered by Power-over-Ethernet (PoE 802.3af) with Cat-5e or Cat-6 wiring.
- Software. Aiphone’s app connects to the IXG system, providing property managers with tools to manage access remotely.
- Access control. Provides secure entry solutions with customizable access permissions for tenants and visitors.
- Scalability. Ideal for properties ranging from small buildings to large multifamily developments.
- Integration. Works seamlessly with existing IP networks and third-party security systems, including IP cameras.
Pros
- Mobile app support for remote access control
- Scalable to meet the needs of multifamily properties
- Durable and weather-resistant hardware
- More affordable options than other Aiphone models
Cons
- May lack advanced features compared to competitors
- Pricing details are not disclosed on the website
- Users report occasional technical problems with the app
- Customer service has mixed reviews
- Some features, like mobile app usage or add-ons, may incur extra fees
Pricing
According to our research, these are known prices from the IXG series:
- Aiphone IXG-2C7 IP Video Tenant Station: $736 – $440
- Aiphone IXG-MK IP Video Guard Station: $1,964 – $1,053
3. Aiphone JO Series
The Aiphone JO Series is a user-friendly and cost-effective video intercom system designed for small-scale applications such as single-family homes, boutique businesses, and small offices. Its straightforward setup and intuitive operation make it a great choice for those new to intercom technology, offering reliable access control and communication without requiring extensive technical expertise.
Features
- Capacity. The JO Series supports up to two door stations and two interior monitors, making it well-suited for compact properties.
- Mobile integration. With the JO mobile app, users can monitor and control the system remotely, providing access and communication from their smartphones or tablets.
- Touchscreen interface. Interior monitors are equipped with a 7-inch touchscreen for seamless communication, access control, and viewing.
- Durable hardware. The system’s door stations feature weather-resistant housing, ensuring long-lasting performance even in challenging outdoor environments.
Pros
- Simple installation and operation suitable for first-time users
- Mobile app integration for remote monitoring and control
- Compact design ideal for small-scale applications
- Some of the models allow for remote monitoring
- Reliable hardware with a 3 year warranty
Cons
- Limited scalability and capacity compared to larger intercom systems
- Best suited for residential or small-business environments
- Users report occasional technical problems with the mobile app
- Expanding storage or adding features may require extra expenses
Pricing
According to our research, these are known prices from the JO series:
- Aiphone JO-1MDW JO Master Station: $774 – $425
- Aiphone JO-DVF Recessed Video Door Station: $473
4. Aiphone IX Series
The Aiphone IX Series is an IP-based video intercom system designed for enterprise-level applications. Its scalability, robust features, and ability to integrate seamlessly with third-party systems make it an excellent choice for commercial properties, schools, healthcare facilities, and other large-scale operations.
Features
- Capacity. The IX Series can support up to 5,000 door and master stations, making it suitable for even the largest properties or multi-site organizations.
- Scalable system. The system can be scaled from a single-door station and master station to thousands of units, accommodating diverse needs as properties grow or change.
- Video communication. Equipped with two-way video capabilities, the IX Series enables secure communication between visitors and property staff or tenants.
- Integration. The IX Series offers plug-and-play compatibility with popular third-party CCTV systems, access control devices, and NVRs, ensuring a seamless setup.
- Emergency preparedness. Master stations can serve as command centers for emergency communication, enabling mass notifications and immediate access control during critical situations.
Pros
- No server required for operation
- Scalable to support thousands of stations
- Seamless integration with third-party systems and devices
- Durable, weather- and vandal-resistant hardware
Cons
- Limited mobile integration following the discontinuation of IX Mobile in 2021
- Setup for large-scale deployments may require professional assistance
- Pricing details are not disclosed on the website
Pricing
According to our research, these are known prices from the IX series:
- Aiphone IX-MV7 Master Station: $1,100–$1,872
- Aiphone IX-DV Video Door Station: $853–$1,524
5. Aiphone JP Series
The Aiphone JP Series is a versatile and user-friendly video intercom system tailored for mid-size properties such as multi-tenant buildings, small office complexes, and healthcare facilities. This system offers high-quality video communication, reliable access control, and an intuitive interface, making it an excellent solution for properties seeking enhanced security and convenience.
Features
- Capacity. The JP Series supports up to eight inside stations and four-door stations, allowing for seamless communication across small to mid-size properties.
- Hands-free communication. The system’s hands-free, two-way video, and audio communication ensures smooth interaction between visitors and residents or staff.
- Touchscreen operation. The 7-inch touchscreen master station enhances the user experience with an intuitive interface that simplifies answering calls, monitoring video feeds, and controlling door access.
- Integration with Aiphone ACS. The JP Series integrates seamlessly with Aiphone’s new access control system, enabling property managers or tenants to grant access with a single touch.
- Durable door stations. The door stations are designed with weather-resistant and vandal-resistant materials, ensuring long-lasting performance in outdoor environments.
Pros
- Intuitive touchscreen interface
- Supports multiple inside and door stations
- Hands-free communication for user convenience
- Durable hardware for outdoor installations
Cons
- Limited scalability compared to larger systems like the IX Series
- Requires professional installation for optimal functionality
- Customer service has mixed reviews
Pricing
According to our research, these are known prices from the IX series:
- JP-4MED Master Station: $1,206 – $2,100
- Aiphone JP-4HD Sub-Master Station: $914 – $1,592
Watch how ButterflyMX works:
ButterflyMX vs. Aiphone Intercoms
Both the ButterflyMX video intercom and Aiphone intercoms can be customized to meet your individual building’s needs. However, ButterflyMX may be a more robust, tech-forward system with features that give it a competitive advantage.
The first benefit is aesthetics. Safe and Sound Security described ButterflyMX as “arguably the best video intercom on the market.” With two different panel sizes and several mounting options, It can be easily incorporated into your new or existing building.
Second, ButterflyMX is a mobile-first experience. The smartphone-based intercom doesn’t require installing or maintaining expensive in-unit hardware. It provides a better resident experience with fully remote, smartphone-based access management.
Finally, ButterflyMX offers virtual keys and delivery PIN codes for streamlined visitor access and integrations with leading property management software.
Disclaimer: ButterflyMX provides these blog posts to help our customers and potential customers make the right business decisions. Our blog posts are based on the information available to us at the time of writing.
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