Key takeaways:
- Compared to competitors, Aiphone intercoms may lack modern features like virtual keys for guest access, delivery codes, and robust property management software integrations.
- Aiphone systems often require costly in-unit hardware and wiring, increasing installation complexity and expenses.
- Some features, such as mobile app access, are not included in the standard package and require additional monthly fees, unlike other intercoms, which include its mobile app without extra charges.
Delivering an exceptional experience for residents in a multifamily building starts at the front door. To ensure seamless property access for residents, guests, service providers, and deliveries, invest in a video intercom system for apartment buildings.
We’ve made it easy to weigh your options by reviewing some of the many intercom providers in the industry. Aiphone is known in the access control and intercom space. Read on to learn more about Aiphone intercoms and how they may compare to the competition.
This Aiphone intercom review covers:
- About Aiphone
- Overview of Aiphone intercoms
- Features
- Pricing
- Pros and cons
- Comparison of Aiphone intercoms with the ButterflyMX video intercom
Quick look: Comparing top intercoms
| Feature | ButterflyMX | Aiphone | Openpath | LiftMaster |
|---|---|---|---|---|
| HD camera | Yes | Yes | Yes | Yes |
| Native keypad | Yes | No | No | Yes |
| Dedicated delivery access codes | Yes | No | No | No |
| User-friendly tenant directory | Yes | No | No | No |
| QR codes for guest entry | Yes | No | No | No |
| Multiple intercom sizes | Yes | No | No | Yes |
| Smart lock integrations | Yes | No | Yes | No |
| Property management software integrations | Yes | No | No | Yes |
| Two-way video calling | Yes | Yes | Yes | Yes |
About Aiphone
Headquartered in Richmond, Washington, Aiphone Corporation has served its clients’ security and communications needs since 1970. Aiphone Corporation is the American subsidiary of the international Aiphone Co, LTD, founded in 1948.
Covering a range of vertical markets from healthcare and education to government and design resources, Aiphone offers various products tailored to each industry. Aiphone sells intercom systems and offers other products such as emergency towers and wall boxes.
About Aiphone intercoms
Aiphone’s commercial intercom systems are designed for multi-tenant, residential, government, and education operators.
Aiphone’s primary intercom series include:
- GT Series: A multi-tenant, security-focused intercom with a camera that pairs with in-unit substation devices. The system can be programmed offsite through downloadable software.
- IXG Series: An IP video intercom that pairs with in-unit tenant stations and Aiphone’s app. The intercom hardware has a touchscreen and a built-in HID reader.
- JO Series: A video intercom that pairs with a mobile app for remote access management — though the JO Series also includes in-unit hardware. The intercom itself doesn’t have a touchscreen.
- IX Series: A peer-to-peer IP video Intercom with SIP capability. This PoE intercom offers door release capability but may be better suited for commercial and industrial applications than residential ones.
- JP Series: This is a video intercom with call partitioning, which means indoor substations can be programmed to receive calls only from certain base stations.
Watch how ButterflyMX works:
Features
- Mobile application: Tenants can communicate with visitors or allow access on the go through the optional mobile app.
- Software: Some Aiphone intercoms use downloadable software that can only be accessed from one computer. However, the company also offers cloud-based software for certain models. But Aiphone’s system may only be managed through Windows OS, which could be outdated and less than ideal for Mac users.
- Touchscreen entrance panel: Some (but not all) of Aiphone’s intercom panels have a touchscreen interface.
- In-unit hardware: Many iPhone intercoms pair with in-unit hardware. For certain intercom models, wall-mounted, in-unit tenant stations can be used in place of—or in addition to—the mobile app.
- Multi-call gateway: Some models’ gateways support up to eight different calls simultaneously.
- Elevator lift control: To accommodate properties with multiple elevators, you may be able to connect multiple adapters to the console.
- PoE connectivity: Power over Ethernet (PoE) connections may be available.
- Built-in camera: Aiphone video intercoms have a built-in camera for video calling.
- Receptionist mode: iPhone’s receptionist mode is a virtual receptionist that can assist visitors when there is no front desk staff available.
Aiphone intercom pricing
Aiphone intercom pricing ranges from $700 to $2,400 for intercom hardware alone.
Remember that hardware pricing doesn’t include installation, monthly service fees, or add-ons. For example, Aiphone may charge an extra fee for use of its mobile app. This contrasts with other providers like ButterflyMX, whose mobile app is offered without an extra charge.
Although Aiphone doesn’t list pricing on its website, the manufacturer’s suggested retail prices (MSRPs), as advertised by third-party dealers, are listed below. Actual pricing may be higher based on dealer incentives, promotions, or other discounts.
- IXG-DM7-HID Aiphone IP Video Entrance Station: MSRP $2,400
- IXG-2C7 Aiphone IP Video Tenant Station with 7″ Touchscreen: MSRP $700
- IXG-MK Aiphone IP Video Guard Station with 7″ Touchscreen: MSRP $1,780
- IXGW-GW Aiphone IXG Series Mobile App Gateway Adapter: MSRP $1,200
Note: Pricing is for hardware only. Installation, activation, or monthly service fees may be added to the abovementioned costs. It is always recommended to get a quote.
Pros & cons
Pros:
- Customers can configure the system to accommodate their needs
- IP65 and IK08 rated
- Touchscreen intercom for certain models
- Cloud-based management for certain models
Cons:
- Remote usage with the mobile app may require an additional monthly service fee
- The system may only offer one entrance screen option. Those seeking larger screens or different orientations might need to integrate with a third-party display provider.
- There may not be any virtual keys or digital access codes for visitor access.
- Many of Aiphone’s features may be charged as add-ons at an extra cost instead of being included in the typical monthly service fee.
- Some Aiphone intercom models may require in-unit hardware and building-wide wiring, which is expensive to purchase and install.
- Many Aiphone customers may report unhelpful customer service and unreliable hardware.
- There may be limited integration options with other third-party platforms.
Comparison of Aiphone intercoms with ButterflyMX video intercoms
Both the ButterflyMX video intercom and Aiphone intercoms can be customized to meet your individual building’s needs. However, ButterflyMX may be a more robust, tech-forward system with features that give it a competitive advantage.
The first benefit is aesthetics. Safe and Sound Security described ButterflyMX as “arguably the best video intercom on the market.” With two different panel sizes and several mounting options, It can be easily incorporated into your new or existing building.
Second, ButterflyMX is a mobile-first experience. The smartphone-based intercom doesn’t require installing or maintaining expensive in-unit hardware. It provides a better resident experience with fully remote, smartphone-based access management.
Finally, ButterflyMX offers virtual keys and delivery PIN codes for streamlined visitor access and integrations with leading property management software.
Watch a live customer review of ButterflyMX:
ButterflyMX vs. Aiphone
If you’re looking for an apartment video intercom system, an Aiphone intercom may be somewhat lacking.
If you choose an Aiphone video intercom, you could miss some critical features, like virtual keys for guest access and a seamless, cloud-based management system. Some Aiphone intercoms empower residents to open the building’s front door with a smartphone, but they may lack certain functions to offer ultimate convenience and security. What’s more,
Disclaimer: ButterflyMX provides these blog posts to help our customers and potential customers make the right business decisions. Our blog posts are based on the information available to us at the time of writing.
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