Aiphone Intercom Review


Delivering an exceptional experience for residents in a multifamily building starts at the front door. To ensure seamless property access for residents, guests, service providers, and deliveries, invest in a video intercom system for apartment buildings.

We’ve made it easy to weigh your options by reviewing some of the many intercom providers in the industry. Aiphone is known in the access control and intercom space. Read on to learn more about Aiphone intercoms and how they may stand up against the competition.

This Aiphone intercom review covers:


best apartment video intercom systems


About Aiphone

Headquartered in Richmond, Washington, Aiphone Corporation has been serving its clients’ security and communications needs since 1970. Aiphone Corporation is the American subsidiary of the international Aiphone Co, LTD, founded in 1948.

Covering a range of vertical markets from healthcare and education to government and design resources, Aiphone offers an array of products tailored to each industry. Aiphone primarily sells intercom systems but also offers other products such as emergency towers and wall boxes.


About Aiphone intercoms

Aiphone’s line of intercom systems is designed for multi-tenant operators in the retail, commercial, residential, government, and education spaces.

Aiphone’s primary intercom series include:

  • GT Series: A multi-tenant, security-focused intercom with a camera that pairs with in-unit substation devices. The system can be programmed offsite through downloadable software.
  • IXG Series: An IP video intercom that pairs with in-unit tenant stations as well as Aiphone’s app. The intercom hardware has a touchscreen and a built-in HID reader.
  • JO Series: A video intercom that pairs with a mobile app for remote access management — though the JO Series also includes in-unit hardware. The intercom itself doesn’t have a touchscreen. 
  • IX Series: A peer-to-peer IP video Intercom with SIP capability. This is a PoE intercom that offers door release capability but may be better suited for commercial and industrial applications than residential ones.
  • JP Series: A video intercom with call partitioning, meaning indoor substations can be programmed to only receive calls from certain base stations.


Watch how ButterflyMX works:



  • Cloud-based mobile application: Tenants can communicate with visitors or allow access on the go through the optional mobile app. 
  • Touchscreen entrance panel: Some (but not all) of Aiphone’s entrance panels have a touchscreen interface.
  • In-unit hardware: Many Aiphone intercoms pair with in-unit hardware. Wall-mounted, in-unit tenant stations can be used in place of — or in addition to — the mobile app for certain intercom models. 
  • Multi-call gateway: Some models’ gateways support up to eight different calls simultaneously.
  • Elevator lift control: You may be able to connect multiple adapters to the console to accommodate properties with multiple elevators.
  • PoE connectivity: Power over Ethernet (PoE) connections may be available.
  • Built-in camera: Aiphone video intercoms have a built-in camera for video calling.



Aiphone intercom pricing ranges from about $700 – $2,400 for intercom hardware alone.

Aiphone doesn’t list pricing on its website. However, the manufacturer’s suggested retail prices (MSRPs) as advertised by third-party dealers are listed below. Actual pricing may be higher based on dealer incentives, promotions, or other discounts.

  • IXG-DM7-HID Aiphone IP Video Entrance Station: MSRP $2,400
  • IXG-2C7 Aiphone IP Video Tenant Station with 7″ Touchscreen: MSRP $700
  • IXG-MK Aiphone IP Video Guard Station with 7″ Touchscreen: MSRP $1,780
  • IXGW-GW Aiphone IXG Series Mobile App Gateway Adapter: MSRP $1,200

Note: Pricing is for equipment only. Installation, activation, or monthly service fees may be added to any costs listed above. It is always recommended to get a quote.


Pros and cons


  • Customers can configure the system to accommodate their needs
  • IP65 and IK08 rated
  • Touchscreen interface
  • Cloud-based management



  • Remote usage with the mobile app may require an additional monthly service fee
  • The system may only offer one entrance screen option. Those seeking larger screens or different orientations might need to integrate with a third-party display provider.
  • There may not be any virtual keys or QR codes for property access


Read customer reviews of ButterflyMX


Comparison of Aiphone intercoms with ButterflyMX video intercoms

Both the ButterflyMX video intercom and Aiphone intercoms can be customized to meet your individual building’s needs. However, ButterflyMX may be a more robust, tech-forward system with features that give it a competitive advantage.

The first benefit is aesthetics. ButterflyMX was described as “arguably the best video intercom on the market” by Safe and Sound Security. Featuring two different panel sizes and several mounting options, ButterflyMX can be easily incorporated into your new or existing building.

Second, ButterflyMX is a mobile-first experience. The smartphone-based intercom doesn’t require installing or maintaining expensive in-unit hardware. It also provides a better resident experience with fully remote, smartphone-based access management.

Finally, ButterflyMX offers virtual keys and delivery PIN codes for streamlined visitor access, as well as integrations with leading property management software.


Watch a live customer review of ButterflyMX:


ButterflyMX vs. Aiphone

If you’re looking for an apartment video intercom system, an Aiphone intercom may be somewhat lacking. If you choose an Aiphone video intercom, you could be missing out on some critical features, like virtual keys for guest access and a seamless, cloud-based management system. Some Aiphone intercoms empower residents to open the building’s front door with a smartphone, but they may lack certain functions to offer ultimate convenience and security.


Feature ButterflyMX Aiphone
Built-in camera Yes Yes
1080p HD camera Yes No
Mobile app & smartphone-based access Yes Yes
Cloud-based access management Yes No
Virtual keys for visitor access Yes No
Multiple entrance screen options Yes No
Amazon delivery codes Yes No
Property management software integrations Yes No
Touchscreen Yes Yes
Elevator controls Yes Yes


ButterflyMX Video Intercom System

Disclaimer: ButterflyMX provides these blog posts to help our customers and potential customers make the right business decisions for them. Our blog posts are based on the information we have available to us at the time of writing.


Jon Tamn

I enjoy writing about real estate, property management, and proptech. I live and work in New York City.