Managing package deliveries to your building can be tedious and time-consuming, but did you know it can also be expensive?
In 2019, more than 10 billion packages were delivered in the U.S., and that number is expected to double by 2025. Said another way: last year, on average, each American received 33 packages. So if you happen to own or manage a residential property with 200 units, a whopping 6,600 of those packages were delivered to your building. But the story doesn’t end there.
Every time a package is delivered to your building, your front desk needs to accept it, store it, and then retrieve it when your resident comes to collect. This takes away time from the more important tasks your front desk should be doing, and the reason you probably hired them in the first place. Tasks such as greeting residents, managing visitors, and maintaining overall building security.
So, how much is managing package deliveries costing your building?
It depends on the number of packages you receive per day, the number of minutes it takes to process that package, and the hourly rate of the employee managing those packages.
Let’s use the example from above.
This 200 unit building receives about 19 packages per day (minus holidays when deliveries aren’t being made). It takes the front desk approximately 2 minutes to process each package (this includes accepting, storing, and distributing each package). The person at the front desk is paid $15.00 per hour. In this example, this building’s per month cost of managing package deliveries is $270 and 18 hours of labor.
When viewed in absolute terms, it’s not necessarily ‘expensive’. But when viewed in relative terms, it becomes expensive when you consider all of the other things that a staff member could have done with those 18 hours: delight a resident, verify a visitor, secure the property. These are the tasks that deliver the value your residents pay for, and the reason they continue to call your property their home.