Latch Intercom Review


Every apartment building needs an intercom system, but finding the best apartment video intercom system is not easy. It’s important to choose a system that offers a property access experience that’s both convenient and secure for residents, visitors, and property staff alike. But with so many intercoms out there, it can be difficult to pick the right one for your building.

We’re here to make your decision a little easier. If you’re considering the Latch Intercom for your building, you’ve come to the right place. Below, we’ll review the Latch Intercom and explore how it stacks up against the competition.

This review will cover:


best apartment video intercom systems


About Latch

Latch is a start-up in the property technology industry. It was founded in 2014 in New York City with the goal of enabling people to manage door locks from a smartphone. Over time, the company has added additional hardware, software, and services to its product offerings. Latch is commonly known for its access solutions focused on luxury multifamily residential buildings, including smart locks designed to be installed on apartment unit doors.


About Latch Intercom

Launched in 2019, the Latch Intercom is one of the company’s newest products. The intercom features connectivity options, and operates on LatchOS — the company’s proprietary software — possibly limiting its ability to connect with other technology providers outside of its ecosystem. Latch Intercom is available in one size and must be mounted on the surface of a wall or pedestal.



  • Tactile button interface: The interface is designed with four tactile buttons below the intercom display.
  • Audio capability: Receive calls from any U.S. number
  • Video capabilities: One-way video calls are possible through the Latch app (external camera required)
  • Remote unlock: Unlock the door using the Latch app
  • Connectivity: Ethernet, WiFi, and cellular
  • IP65 rated: Weather resistant
  • One size: 7-inch diagonal


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Latch Intercom cost

The Latch Intercom starts at $2,999. There may also be a $7.50/door/month software fee, as well as installation costs. They note on their website that the software pricing depends on the number of units and length of the contract. They recommend you get a quote.


Pros & cons


  • Simple design — the Latch Intercom has only four buttons on it
  • Optional persistent video/photo capture
  • Residents can choose how their names appear to visitors to ensure privacy


  • All Latch products run on unified software, so connecting with other third-party systems may not be possible
  • Video capability requires purchasing and installing an external camera, which still only allows for one-way video
  • Only one size option, smaller than the 11.6-inch display of some competitors
  • No touchscreen display, which may make it difficult for visitors to find residents in a larger property
  • The Latch Intercom hasn’t been on the market for very long, so it may lack an established track record of success relative to some of its peers


Read customer reviews of ButterflyMX


Comparison of Latch Intercom & ButterflyMX

Both Latch and ButterflyMX offer intercoms that enable seamless building access. However, some key factors make ButterflyMX’s smart video intercom the better choice.

The Latch Intercom system was launched a little over a year ago and might indicate a departure from the company’s initial focus on smart locks. There is little feedback as to the intercom’s performance and few reviews of the product online. In contrast, ButterflyMX has been growing exponentially since its launch in 2014 and has spent considerable time updating and improving its intercom. ButterflyMX has been installed nationally in over 5,000 buildings with proven success among residents, property owners, and managers.

The Latch Intercom is not actually a two-way video intercom by itself. With no built-in camera, the product is just a traditional audio-only intercom system. You must purchase and install a separate camera to enable video functionality. Even then, the intercom only enables one-way video calling — which means residents can see visitors but visitors can’t see residents. ButterflyMX has a built-in camera that takes a photo every time someone uses the intercom, providing an important audit trail for extra security.

Latch does offer some features for residents and building staff, but they may have limitations when compared to ButterflyMX’s features. For example, Latch lets residents send guest access codes, but those codes may only be created for one-time or single-day use. ButterflyMX, on the other hand, offers virtual keys that can be customized for specific days and times. Users can even create recurring keys that work on an ongoing basis.


ButterflyMX vs Latch

The Latch Intercom offers a simple appearance but could be a poor property access solution. Ultimately, it may not have the features and functionality of more robust video intercom systems. As a new product from a company without a 10-year history of building intercom systems, the Latch Intercom may not perform as well as more established competitors.

Feature ButterflyMX Latch
Built-in camera Yes No
IP65 rated Yes Yes
Multiple intercom sizes Yes No
Two-way video calling Yes No
Virtual keys Yes No
Mobile app & smartphone-based access Yes Yes
Delivery Pass Yes No
Integrations with 3rd-party smart locks Yes No
Touchscreen display Yes No


butterflymx video intercom

Disclaimer: ButterflyMX provides these blog posts to help our customers and potential customers make the right business decisions for them. Our blog posts are based on the information we have available to us at the time of writing.

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Pooja Sharma

Living in Chicago, I've experienced the power proptech has to simplify and better my lifestyle. Smart homes will be the new standard and future of real estate. Fly the W!