No, we do not charge to download the ButterflyMX mobile apple. You can download it for free from Apple or Android stores. Once you’ve downloaded it, provide your email address to your property owner or manager so they can register you.

Our mobile application allows you to open and manage doors from your smartphone,  issue virtual keys, create delivery PINs, review entry logs, and much more. It also lets you take advantage of all future updates.

For more information on the features that come standard with our mobile application, please visit our Resident Features Pages.

Yes, all of our products can be installed outside including our intercoms. They are designed to withstand rain, cold, heat, snow, and cleaning agents and can be installed in areas where temperatures range from -22ºF  to +140 ºF  (-30ºC to +60 ºC ).

For more information on where our smart intercoms can be used, please review our video intercom specifications.

No, you do not need a smartphone. Our system also works with any normal telephone. When you have a visitor, their call is made to your telephone number and you can press ‘9’ to open the door for them.

To view entry logs, issue virtual keys, or create delivery PINs, you can log in to your online account.

Our smart video intercoms are made from hardened materials designed to withstand even the most extreme conditions. Our touchscreen is made from a polycarbonate display and is vandal-resistant (tested to withstand 225g drop ball test from 1.6 meters).

For more information on the materials used to manufacture our intercoms, please review our video intercom specifications.

No, our smart video intercoms are installed by a low-voltage installer. Typically the same person who installed your electronic locks or the security system at your building.

We do, however, have a network of certified installers that we can recommend if you need assistance in installing our products. Contact us to get connected with an installer in your area.

Our smart video intercoms require three connections to be installed at your building: internet, power, and door strike.

For more information on how to install our intercoms, please visit our Installer Resources Page.

Yes, all of our products include a two-year hardware warranty against malfunction or failure. However, we do not warranty our products against vandalism or incorrect installation.

To ensure you do not void the warranty when installing our products, please take our free, 30-minute certification course.

We have partnered with PedestalPro to design and manufacture pedestals for our smart video intercoms.

If you would like more information on the pedestals they offer, please visit PedestalPro.com

Yes, we have a team of software developers and engineers that are constantly working on new features and integrations. When a new feature or integration becomes available, we push it out to all users of our platform. 

If your building has a key-fobbed elevator, our smart video intercom can temporarily unlock the floor that the resident lives on. This way, when a visitor is granted access to the building the tenant does not need to come down to greet the visitor. They can simply go up to the resident’s floor.

For more information, please visit our Elevator Controls Page.