Key takeaways
- Luxer One apartment lockers offer compartments of varying sizes to accommodate different package dimensions.
- The main unit includes a touchscreen interface, with options to add additional lockers as needed.
- Package rooms provide a flexible and cost-effective alternative.
Online shopping is here to stay. So, of course, more online shopping means more packages will be delivered to your doorstep. Whether you own or manage multifamily properties, a streamlined package delivery system will make your life easier. Many package management solutions like Luxer One package lockers have popped up in response to these challenges.
This post answers your most common questions about Luxer One’s apartment package locker systems. We’ll also cover how Luxer One multifamily lockers compare to other package management solutions.
This review post covers:
About Luxer One
Luxer One is a package locker company that released its first generation of lockers in 2013. It began as an outgrowth of the dry cleaning locker company Laundry Locker. Today, Luxer One’s lockers are used in residential, retail, university, and office spaces. Luxer One was acquired by the ASSA ABLOY group in 2018.
Luxer Lockers contain compartments of varying sizes. Couriers deliver packages by placing them into a properly sized compartment, which automatically locks when the courier closes the door. Residents then receive a delivery PIN code by text, which allows them to retrieve their package.
How do Luxer One lockers work?
A courier delivering to a Luxer One package locker first enters a unique PIN code on the touchscreen of the locker system. The courier then types in the name or unit number of the resident receiving the package.
Once they’ve selected a resident, the courier holds the package’s label in front of the locker’s camera, which scans it into the system. Then, the courier manually selects a compartment for the package. They can try again if the package doesn’t fit in the compartment they selected.
Once the courier completes this process, the Luxer One system automatically sends an access code to each resident through text or email. When a resident enters their access code into the Luxer Locker system, the correct locker door opens automatically.
Luxer One locker features
If you’re seeking a package delivery system, you need all the information you can get to make an informed decision. Read on to learn how Luxer Lockers stack up against other package management systems.
- Mix-and-match module system. Luxer One’s modular design allows you to tailor the locker system to your building’s needs. You can mix and match different locker types, including letter lockers, oversized lockers, and standard compartments to accommodate a variety of package sizes.
- Automatic door. When residents enter their unique PIN or scan a QR code, the corresponding locker door opens automatically. As such, the hands-free experience enhances convenience and speeds up the package pickup process, which also reduces congestion in package rooms.
- iOS-based touch display. Luxer One Lockers are equipped with an iOS-based touchscreen display that provides an intuitive interface for both residents and couriers. The package system supports multiple access methods, including PIN codes and QR codes, making the retrieval and delivery process seamless.
- Carrier compatibility. Luxer One lockers are designed to accept deliveries from all major carriers, including USPS, FedEx, UPS, Amazon, and independent couriers. This universal compatibility ensures that all residents receive their packages securely, regardless of the delivery provider.
Luxer One cost
The cost of Luxer One lockers is between $6,000 – $20,000 depending on the locker configuration you choose. Although exact pricing is unavailable on Luxer One’s website, in the past, costs began at $6,000 for its smallest unit, not including monthly maintenance fees. To get a quote, reach out to Luxer directly.
Pros & cons
Pros
- Compartment sizes. Luxer One lockers feature different compartment sizes, allowing them to store everything from small envelopes to oversized packages. This flexibility ensures that residents receive their deliveries securely, regardless of package dimensions.
- Notification system. The package locker system automatically sends notifications via email or text when a package has been delivered, reducing the risk of unclaimed parcels and improving convenience for residents.
- Customizable. With a modular design, you can customize the number and type of locker compartments to fit their specific needs. Whether managing a small apartment complex or a large multifamily property, the system scales accordingly.
- Secure package storage. The built-in security features, including surveillance integration and tamper-resistant doors, help prevent package theft and unauthorized access.
Cons
- Extra hassle for couriers: Turning package delivery into a guess-the-dimensions guessing game for couriers isn’t efficient.
- Too many delivery steps: Holding up packages for pictures and manually entering the names of package recipients are two steps too many in a courier’s busy workday. It’s been documented in the past — when confronted with these steps, some couriers simply choose to leave their packages with the front desk.
- No accommodations for oversized packages: Luxer One does offer an “oversized” package module. However, even these lockers are too small for certain kinds of deliveries, like furniture.
Luxer One customer reviews
The Luxer One system currently has a rating of 1.3 on Trustpilot and 3.2 on the Google Play App. Here, we give you quotes from real users so you can make a better buying decision.
Below are some quotes from Luxer One users that shed light on their experiences:*
“We’re forced to use Luxer One in our apartment complex. Like many others, I have been bitten by the $10/day ‘late pickup’ fee for any packages that stay in the lockers for longer than 48 hours.” – via Trustpilot
“Terrible service, every single time I get a package I need to waste 20min on the phone with customer support so they can ‘find” my package, then I need to email them proof even after telling them the tracking number. Every. Single. Time. It never works. I never get a code when I have a delivery. Worst service I’ve ever been forced to use as a condo owner I’m voting to get this removed from our building.” – via Trustpilot
“The app is okay and does its job. But it is really slow and buggy and it does not talk to the website very well. The app keeps telling me I need to put in credit card information but it will not load the app. It will also not load the web page. I logged in from a computer, changed my password and reinstalled the application on my phone. I shouldn’t have to do all that just to open a locker door. “ – via Google Play
“The Luxer One system has crashed twice in the last few months. Although I have credit info on file, it doesn’t recognize it, and I can’t get my packages. I had to spend over an hour on the phone having them open lockers remotely. They said they updated the system and don’t know why this happens. Someone else in the building was having the same issue.” – via Google Play
*Quotes have been edited for length and/or clarity.
Watch how the ButterflyMX package room works:
Luxer One vs. ButterflyMX
Now that you have a bit more info about the Luxer One package locker, you’re probably wondering about other package management solutions. Luckily for you, another system addresses the shortcomings and inefficiencies of all package lockers.
Today’s property owners and managers are choosing to invest in a cheaper, more efficient alternative: a package room guarded by the ButterflyMX intercom.
ButterflyMX Package Room vs. Luxer One package locker
Why the ButterflyMX Package Room is more robust than package lockers
For a sleeker, more effective option, choose a package room over a package locker. Package rooms will save you time, money, and square footage from the moment you set one up.
Advantages of package rooms over package lockers include:
- No compartment size limits. Rigid compartments mean you’re bound to receive a delivery that just won’t fit into a locker. Eliminate this possibility entirely by offering more space than package lockers ever could.
- More affordable. Even the smallest locker configuration will set you back thousands of dollars. When all you need to install is a video intercom, overhead costs drop.
- Saving space. Do you have a spare office or an unused back room? Shelves and a ButterflyMX intercom are all you need to manage deliveries. Compared to a package locker, which would take away valuable square footage wherever you put it, a package room is a much better use of space.
- Surveillance. When you use a ButterflyMX Package Room setup over a locker, you get surveillance and audit logs that show who accesses the package room and when. With this feature, you can avoid more stolen or misplaced packages.
- Size choice. Available in 8-inch or 12-inch LED screens, the touchscreen interface provides a bright, easy-to-read display for both residents and couriers.
- Smartphone app. Residents can use their smartphones to retrieve packages with a simple swipe-to-open feature. This mobile-friendly system eliminates the need for physical keys or access cards.
- Internal 5GHz WiFi and RFID. ButterflyMX offers a package room intercom system with internal 5GHz WiFi, ensuring fast, stable connectivity for real-time updates, remote management, and seamless integrations with access control systems. This helps maintain a smooth, uninterrupted user experience for you and your residents.
Luxer One FAQs
How long does Luxer One hold packages?
Luxer One holds packages for as long as needed until a resident picks them up. After a carrier delivers a package into a Luxer locker, the resident receives an automatic notification alerting them that they’ve received a package. Then, they can go pick up the package whenever it’s convenient for them.
If a resident fails to pick up a package for an extended period of time, it’s possible that a staff member may be able to unlock the locker and move the package to make space for other residents’ deliveries.
How big is the Luxer package locker?
Each Luxer Locker measures 75.9 inches tall, 23.6 inches deep, and 37.5 inches wide. Luxer One also offers lockers of the same measurements with varying locker compartment sizes. Its Main Unit includes a touchscreen interface. You can purchase any number of additional lockers.
Is Luxer One safe?
Yes, Luxer One is a safe and secure package locker system designed to prevent theft, ensure controlled access, and provide reliable security features.
However, if you want something more robust, the ButterflyMX Package Room can be remotely monitored from anywhere, provides convenient access for residents retrieving their packages, and isn’t hindered by small locker sizes.
Disclaimer: ButterflyMX provides these blog posts to help our customers and potential customers make the right business decisions for them. Our blog posts are based on the information we have available to us at the time of writing.
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