How to Manage Visitor Passes as a Property Admin

Note: We’ve recently changed the name ‘Virtual Keys’ to ‘Visitor Passes’ to better reflect the feature’s purpose. Learn more about why we made this name change.

Prerequisites

• You must have a ButterflyMX installed at your property
• A ButterflyMX admin account is required

In your ButterflyMX-equipped building, your residents can create, issue, and revoke Visitor Passes for their trusted guests such as family members or dog walkers. As a ButterflyMX property admin, you can monitor those active Visitor Passes. This can improve security at your property by allowing you to see who has access to your building at all times. Read this post to learn how to manage Visitor Passes as a property admin.

How to manage active Visitor Passes:

1. Log into the ButterflyMX OS
2. Click ‘Active Visitor Access’
3. View pass details

Step 1: Log into the ButterflyMX OS

First, log into the ButterflyMX OS on a computer.

Step 2: Click ‘Active Visitor Access’

Next, click ‘Active Visitor Access’ from the menu on the left side of the screen.

Here, you’ll see a list of all active Visitor Passes created by your residents and tenants. For each pass, you’ll find:

• The resident or tenant who issued the pass
• The name of the pass
• The type of Visitor Pass (recurring or single-use)
• When it becomes active and expires

Step 3: View pass details

Click the name of the Visitor Pass to see more details.

You’ll be able to view:

• The QR code for building access
• The recipient’s contact information (email or phone)
• An option to revoke access if needed

If you’re managing a large list of passes, use the search bar at the top of the page to find specific passes quickly.

If you’d like to set a maximum Visitor Pass duration for your property, please contact ButterflyMX support.