Mosino ONE Intercom Review | Features, Pros & Cons

 

 

Smart intercom systems have quickly become essential in modern multifamily and commercial buildings, helping property managers streamline operations while offering residents greater convenience and security. As more buildings move toward app-based access control, new players continue to enter the market, including Mosino Technologies, a Canadian proptech company focused on connected living solutions.

The company’s flagship access product, the Mosino ONE Intercom, combines touchscreen hardware, facial recognition, and mobile connectivity to enable contactless entry and real-time visitor communication. It’s part of the larger Mosino ONE ecosystem, which aims to integrate building management, resident services, and smart home functionality under one platform.

In this Mosino ONE Intercom review, you’ll explore how the system works, break down its key features, and analyze real user feedback from residents and property teams. We’ll also compare it directly with the ButterflyMX Video Intercom, a leading video intercom system, to help property managers and developers determine which platform best fits their building’s needs.

Navigate this review:

• About Mosino
• How we reviewed Mosino
• Mosino ONE Intercom models
• Mosino ONE Intercom features & hardware
• Who the Mosino ONE Intercom is best for
• Mosino ONE Intercom pricing
• Mosino ONE installation and support
• Pros and cons of the Mosino ONE Intercom
• Mosino ONE Intercom customer feedback: What real users are saying
• Mosino ONE Intercom vs. ButterflyMX Video Intercom
• Mosino ONE Intercom FAQs

 

 

About Mosino

Mosino Technologies is a Canadian-based property technology company that develops smart building solutions for residential and commercial properties. The company focuses on connecting residents, property managers, and service providers through cloud-based platforms designed to simplify property operations and enhance everyday living.

At the center of Mosino’s ecosystem is the Mosino ONE platform, a comprehensive suite of tools built to manage property access, visitor communication, and smart home features. The platform’s goal is to unify building management systems, from intercoms to lighting and security, under one digital interface.

A key component of this ecosystem is the Mosino ONE Intercom, a smart touchscreen intercom system that allows residents to see and speak with visitors, manage access remotely, and receive entry notifications through the Mosino Home mobile app. Together, these products aim to create a connected living experience where property managers can oversee building access from the cloud while residents enjoy the convenience of mobile entry.

While Mosino is a relatively new player in the proptech space, its emphasis on cloud connectivity and user-friendly design aligns with the broader shift toward smart intercom systems in multifamily and mixed-use properties.

 

How we reviewed Mosino

To write this Mosino ONE Intercom review, we evaluated Mosino’s official product information, app store listings, and publicly available customer feedback. Our goal was to understand how the system performs in real-world multifamily and commercial property settings.

We focused on several key criteria to assess the Mosino ONE Intercom’s overall value:

• Ease of use. How intuitive the intercom and mobile app are for residents and property staff.
• Features and functionality. The scope of access control, video calling, and visitor management tools offered.
• Integrations. Whether Mosino ONE connects with other smart home devices or property management platforms.
• Reliability and user experience. Insights from verified user reviews on the Apple App Store and Google Play Store.
• Scalability and support. How easily the system can be deployed across larger properties and the level of technical assistance available.

Our analysis also included a direct comparison between the Mosino ONE Intercom and the ButterflyMX Video Intercom, one of the most widely adopted smart intercom systems in multifamily housing. This approach helps property managers, owners, and developers determine which system best fits their building’s operational and resident experience needs.

 

Discover how ButterflyMX works:

 

Mosino ONE Intercom models

Mosino offers a range of smart intercom entry systems that vary by size, mounting style, and environmental rating. Each model supports key smart access features, including facial recognition, QR code scanning, and card reader compatibility, allowing properties to tailor hardware to their environment and entryway type.

Below are the most popular Mosino ONE Intercom models currently available:

• 42″ Indoor Intercom Entry Phone (Model: MOS-INTC-PED-V-420)
• 22″ Outdoor Intercom Entry Phone (Model: MOS-INTC-OUT-WM-225)
• 32″ Indoor Intercom Entry Phone (Model: MOS-INTC-WM-F-320)
• 15.6″ Indoor/Outdoor Intercom Entry Phone (Model: MOS-INTC-OUT-WM-V-156)
• 10″ Indoor/Outdoor Intercom Entry Phone (Model: MOS-INTC-OUT-WM-V-100)
• Choosing the right Mosino ONE Intercom

 

42″ Indoor Intercom Entry Phone (Model: MOS-INTC-PED-V-420)

 

The largest and most advanced unit in Mosino’s lineup, the 42-inch indoor pedestal intercom is designed for lobbies or main entry points where a large, high-visibility interface is desired.

Specifications:

• Display. 42-inch touchscreen pedestal unit
• Operating temperature. -10°C to +60°C (14°F to 140°F)
• Ingress protection. IP65-rated for dust and limited moisture resistance
• Access methods. Facial recognition, QR code scanning, and card reader slot
• Connectivity. Onboard relay (dry contact) with Green COM, Black NO, and White NC wiring
• Use case. Best suited for indoor entrances, concierge stations, or high-traffic building lobbies

The large display enhances visibility and branding potential for luxury or mixed-use properties. However, because it’s intended for indoor use, it requires climate-controlled installation environments.

 

22″ Outdoor Intercom Entry Phone (Model: MOS-INTC-OUT-WM-225)

 

The 22-inch wall-mounted outdoor intercom is engineered for durability and weather resistance, making it suitable for exterior entryways and gated properties.

Specifications:

• Display. 22-inch touchscreen, wall-mount design
• Operating temperature. -40°C to +60°C (-40°F to 140°F)
• Ingress protection. IP66-rated for outdoor use
• Access methods. Facial recognition, QR code scanning, and card reader slot
• Connectivity. Onboard relay (dry contact) with Red COM and Black NO wiring
• Use case. Ideal for outdoor gates, parking garages, or exterior lobby entries

This model balances durability with functionality, offering strong weatherproofing while maintaining advanced access features.

 

32″ Indoor Intercom Entry Phone (Model: MOS-INTC-WM-F-320)

 

The 32-inch wall-mounted intercom offers a mid-sized indoor solution, blending a large screen with a compact profile for modern lobbies or reception areas.

Specifications:

• Display. 32-inch touchscreen, wall-mount design
• Operating temperature. -10°C to +60°C (14°F to 140°F)
• Ingress protection. IP65-rated
• Access methods. Facial recognition, QR code scanning, and card reader slot
• Connectivity. Onboard relay (dry contact) with Red COM and Black NO wiring
• Use case. Ideal for apartment lobbies, amenity spaces, or front-desk installations

This model provides a balance between design and functionality, large enough for visibility while suitable for standard indoor wall mounting.

 

15.6″ Indoor/Outdoor Intercom Entry Phone (Model: MOS-INTC-OUT-WM-V-156)

 

The 15.6-inch wall-mounted intercom is designed for both indoor and outdoor environments, offering versatility for mid-sized entryways.

Specifications:

• Display. 15.6-inch touchscreen, wall-mount
• Operating temperature. -40°C to +60°C (-40°F to 140°F)
• Ingress protection. IP66-rated
• Humidity range. 5%–90%
• Access methods. Facial recognition, QR code scanning, and card reader slot
• Connectivity. Onboard relay (dry contact) with Red COM, Black NC, and Blue NO wiring
• Use case. Flexible option for indoor vestibules, covered outdoor areas, or semi-exposed entrances

This model combines durability with adaptability, making it a versatile option for mixed-use or mid-size buildings.

 

10″ Indoor/Outdoor Intercom Entry Phone (Model: MOS-INTC-OUT-WM-V-100)

 

Compact yet capable, the 10-inch wall-mounted intercom provides core Mosino access features in a smaller footprint suitable for tighter spaces or single-entry installations.

Specifications:

• Display. 10-inch touchscreen
• Operating temperature. -40°C to +60°C (-40°F to 140°F)
• Ingress protection. IP66-rated
• Humidity range. 5% to 90%
• Access methods. Facial recognition, QR code scanning, and card reader slot
• Connectivity. Onboard relay (dry contact) with Red COM and Black NO wiring
• Use case. Best for small multifamily buildings, side doors, or service entrances

This model offers most of Mosino’s smart access capabilities in a compact and weather-resistant design.

 

Choosing the right Mosino ONE Intercom

Mosino’s intercom lineup ranges from compact 10-inch displays to large 42-inch pedestal units, offering a spectrum of options for indoor and outdoor use. Each system provides consistent access control features, though environmental ratings and installation flexibility differ.

Property managers should consider environmental exposure, screen size needs, and installation style when selecting a model while also evaluating long-term reliability, integrations, and support options compared to more established providers like ButterflyMX.

 

Mosino ONE Intercom features & hardware

All Mosino ONE Intercom models share a consistent design philosophy: sleek hardware, smart access technology, and integration with the Mosino Home app for remote property entry. While each model differs in size and environmental rating, they all deliver the same core smart intercom experience built around convenience and security.

Features and hardware include:

• Modern touchscreen interface
• Multiple secure access options
• Cloud-based management & app integration
• Built for a variety of environments
• Camera and communication capabilities
• Flexible installation options

 

Modern touchscreen interface

Each Mosino ONE Intercom includes a full-color touchscreen display that acts as both a visitor communication system and an access control terminal. Larger models, such as the 32” and 42” displays, create an eye-catching entry experience suitable for upscale lobbies or concierge desks, while smaller models offer a space-efficient option for compact entryways.

 

Multiple secure access options

Mosino intercoms offer several access methods to accommodate both residents and guests.

Access methods include:

• Facial recognition for contactless entry
• QR code scanning for visitor or delivery access
• Card reader compatibility for traditional fob-based systems
• Onboard relay (dry contact) connections that enable integration with door strikes or gate operators

These options give property managers flexibility when deploying Mosino systems across different door types or building zones.

 

Cloud-based management & app integration

The Mosino ONE Intercom connects to the cloud, allowing building staff to manage permissions, update resident lists, and review access logs remotely.

Through the Mosino Home mobile app, residents can:

• Receive video calls when visitors arrive
• Unlock doors remotely
• View real-time camera feeds
• Access digital visitor logs

This app-centric approach aligns with broader proptech trends that prioritize mobile-first convenience for residents.

 

Built for a variety of environments

Depending on the model, Mosino intercoms carry IP65 or IP66 ratings, ensuring protection against dust and moisture. Outdoor versions are also rated for operation in temperatures as low as -40°C (-40°F), allowing them to function year-round in harsh climates, a valuable feature for Canadian and northern U.S. installations.

 

Camera and communication capabilities

Each device includes an integrated HD camera, microphone, and speaker, enabling real-time two-way video communication. The facial recognition and QR scanning features rely on this camera to verify credentials and enhance security.

 

Flexible installation options

Mosino offers wall-mounted and pedestal-mounted configurations, making it easy to fit the system into both interior lobbies and outdoor gate entries. The company also provides detailed wiring specifications, which include standard COM/NO/NC relay contacts, helping installers integrate Mosino units into existing door and gate hardware.

 

Who the Mosino ONE Intercom is best for

The Mosino ONE Intercom is designed for properties seeking a modern, tech-forward approach to building access. Its combination of touchscreen hardware, facial recognition, and app-based entry makes it appealing to communities that want to enhance convenience without relying solely on traditional key fobs or entry codes.

Mosino’s system may be best suited for:

• Small to mid-sized multifamily buildings. Properties with a limited number of units may find Mosino’s system an efficient way to modernize entry points without overcomplicating installation or management.
• Boutique condominiums or mixed-use properties. The customizable design and range of display sizes let building owners choose an intercom that complements their space aesthetically while adding value for residents.
• Developers and operators using Mosino Home. Because the intercom integrates directly with the Mosino Home app, properties already using Mosino’s ecosystem may benefit from its unified control over smart home, intercom, and building access functions.
• Properties in colder climates. Outdoor-rated models feature IP66 weather protection and can operate in sub-zero temperatures, making them a good fit for northern regions where environmental durability is crucial.

While the Mosino ONE Intercom offers an attractive, flexible solution for properties adopting smart technology, it may not yet offer the same integration depth or proven scalability found in more established systems like the ButterflyMX Video Intercom, which supports larger portfolios and a wider range of third-party integrations.

 

Mosino ONE Intercom pricing

Mosino does not publish specific pricing for its intercom hardware or software on its website. Instead, the company offers flexible pricing options designed to accommodate different property sizes and portfolio needs.

According to Mosino, pricing may vary depending on the number of units, the chosen intercom model, and whether the property is purchasing a single system or outfitting an entire portfolio. The company also notes that custom enterprise pricing is available for large projects, such as communities with 1,000 units or more.

To receive an accurate estimate, Mosino requires property managers or developers to request a quote directly through its website. This approach allows Mosino to tailor pricing based on installation complexity, building size, and selected features, though it also means costs can vary significantly between properties.

Overall, Mosino’s pricing model appears designed for flexibility, making it possible for both small communities and large developments to adopt its technology, provided they engage directly for a detailed quote.

 

Mosino ONE installation and support

The installation process for the Mosino ONE Intercom system isn’t fully detailed on the public website, but some points can be gleaned from available sources.

Publicly available information on Mosino ONE installation and support include:

• Mosino presents its intercom hardware as part of a cloud-based, end-to-end access solution, indicating that installation involves both physical hardware mounting (wall or pedestal) and software provisioning via the Mosino platform.
• The product page mentions multiple display sizes and models (5″ up to 42″, indoor/outdoor, wall-mount and pedestal configurations) which suggests that installation requirements (power, network, mounting style) will vary by model.
• While explicit support details (such as warranty terms, training, and service response times) are not published, Mosino’s broader platform descriptions emphasise cloud management, integrations with access control systems, and a unified resident app, implying that ongoing support and software updates are likely handled via the Mosino.

Overall, if you’re considering Mosino ONE, you should plan for a professional installation scope (hardware, network connection, mounting, configuration) and prepare to engage directly with Mosino or its certified installer network for full support details.

Because detailed support documentation and service level info aren’t publicly available, it’s advisable to ask for a clear installation plan and support agreement when requesting a quote.

 

Pros and cons of the Mosino ONE Intercom

Like many emerging smart intercom systems, the Mosino ONE Intercom delivers an attractive combination of design and functionality, though it also faces some limitations that property managers should consider before adopting it.

Below are the key pros and cons based on publicly available product details and user feedback.

Pros

• Modern, sleek hardware design. The Mosino ONE Intercom lineup includes wall-mounted and pedestal models with large, high-resolution touchscreens that create a polished, tech-forward entry experience.
• Mobile app for contactless entry and visitor management. Through the Mosino Home app, residents can remotely unlock doors, view visitors via video, and manage guest access using QR codes, supporting a modern, touchless access experience.
• Integration with the Mosino ecosystem. As part of Mosino’s broader smart building platform, the intercom connects with other Mosino solutions to create a unified resident experience for access, communication, and automation.

 

Cons

• Mixed user reviews citing performance issues. Reviews on the Apple App Store and Google Play Store indicate that while users appreciate the convenience, some report app instability, delayed notifications, or connectivity issues.
• Limited third-party integrations with PMS or smart locks. Compared to more established intercom providers, Mosino appears to offer fewer direct integrations with widely used property management systems or smart lock brands.
• Smaller support network than established brands. As a newer entrant to the market, Mosino may have a smaller installer and support infrastructure, which could affect response times and on-site service availability for large portfolios.

 

Mosino ONE Intercom customer feedback: What real users are saying

The Mosino ONE app has mixed reviews, from positive to negative, on sites like the Google Play store, where it has a rating of 1 out of 5 stars, and the Apple App store, where it has a rating of 3 out of 5 stars.

Most reviewers appreciate the concept behind the Mosino ONE Intercom and its companion app, especially the convenience of mobile entry, video calls, and contactless access. However, many report frustration with the system’s reliability and overall user experience. Common complaints mention slow app performance, connectivity issues, and difficulty resolving technical problems quickly through support.

Here’s a sampling of what customers have shared*:

Keeps crashing and can’t open it. Frustrating. – D. Honestheart, via Google Play Store

The app keeps taking over when I’m using other apps which makes this pretty unusable. Had to uninstall – Devin Morgan, via Google Play Store

This app barely works and is completely full of bugs. The way it is built, I suspect they tried to create it internally to save money and hired 3 interns. Absolutely nothing works properly on this App. Every time I use this, I have to close it 5 times and restart at the minimum. – Barry C., via Apple App Store

*Reviews edited for length and/or clarity

 

Mosino ONE Intercom vs. ButterflyMX Video Intercom

When evaluating smart intercom solutions for multifamily properties, it’s important to consider the specific needs of your building, residents, and management team. Both Mosino ONE and ButterflyMX offer modern, cloud-based access systems, but their approaches to reliability, integrations, and user experience differ.

 

Mosino ONE Intercom

The Mosino ONE Intercom is part of Mosino’s broader ecosystem of smart property solutions. It combines touchscreen hardware with cloud-based management and app-based entry through the Mosino Home mobile app. The system enables residents to communicate with visitors and grant access remotely while integrating with other Mosino smart home tools.

Key features:

• Touchscreen interface. Available in multiple display sizes ranging from 10” to 42”.
• Facial recognition. Supports contactless access for residents and authorized visitors.
• QR code and card reader access. Allows flexible entry methods for guests and deliveries.
• App-based management. Residents can view visitors and unlock doors via the Mosino Home app.
• Cloud-based control. Property staff can manage access permissions and review logs remotely.

Considerations:

• App performance. User reviews cite occasional connectivity and reliability issues.
• Limited third-party integrations. Works primarily within the Mosino ecosystem, with fewer connections to popular property management platforms or smart lock brands.
• Smaller support network. As a newer provider, Mosino’s service coverage may be more limited than larger competitors.

 

ButterflyMX Video Intercom

The ButterflyMX Video Intercom is a leading access control solution designed specifically for multifamily and commercial properties. It combines reliable video communication with seamless integrations and a user-friendly mobile experience for both residents and property staff.

Key features:

• Two-way video and audio communication. Enables residents to see and speak with visitors before granting access.
• Touchscreen interface with searchable directory. Streamlines visitor navigation and resident lookup.
• Mobile app integration. Allows residents to remotely unlock doors, send virtual keys, and view door release history.
• Visitor management tools. Features include delivery PINs, temporary access codes, and video call logs.
• Integrations with leading systems. Works with popular property management, access control, and smart lock platforms.

Considerations:

• Multifamily and commercial focus. Designed for multi-tenant buildings rather than single-family homes.
• Independent platform. Operates as a standalone access control system, separate from broader smart home ecosystems.

 

Comparison of Mosino ONE vs. ButterflyMX

Feature	ButterflyMX	Mosino ONE
Communication	Two-way video and audio	Two-way video and audio
Remote access via app	Yes (ButterflyMX mobile app)	Yes (Mosino Home app)
Visitor verification	Video-based (via app and intercom)	Video-based (via touchscreen)
User interface	Touchscreen display with directory, multiple sizes	Touchscreen display, multiple sizes
Visitor management tools	Visitor Passes, Delivery PINs, and time- and date-stamped video call logs	QR codes and card access
Third-party integrations	Extensive (PMS, smart locks, delivery systems)	Limited (Mosino ecosystem only)
Support network size	Large, nationwide network	Smaller, regionally focused
Scalability	Proven across large portfolios	Best for small-to-mid-size properties

 

If you’re seeking an intercom system that balances modern design with proven reliability, ButterflyMX stands out as the more established, scalable choice. Its robust integrations, consistent performance, and nationwide support network make it a trusted solution for property managers and developers aiming to streamline operations and elevate resident experience.

See how ButterflyMX works →

 

Mosino ONE Intercom FAQs

• Is the Mosino ONE Intercom cloud-based?
• Does the Mosino ONE Intercom include video calling?
• What app do residents use with the Mosino ONE Intercom?
• Is the Mosino ONE Intercom compatible with existing access systems?
• How does the Mosino ONE Intercom compare to ButterflyMX?

 

Is the Mosino ONE Intercom cloud-based?

Yes. The Mosino ONE Intercom operates on a cloud-based platform, allowing property staff to manage access remotely and residents to control entry through the Mosino Home mobile app.

 

Does the Mosino ONE Intercom include video calling?

Yes. Each intercom model includes a built-in camera that supports two-way video communication between visitors and residents. This allows residents to visually verify guests before granting access.

 

What app do residents use with the Mosino ONE Intercom?

Residents use the Mosino Home app, available for both iOS and Android devices. The app supports remote door unlocking, video calls, and guest access management through QR codes or digital credentials.

 

Is the Mosino ONE Intercom compatible with existing access systems?

Mosino’s intercoms feature onboard relay connections (dry contacts), which means they can typically connect to standard door strikes or gate operators. However, detailed compatibility with third-party smart locks or access control systems is not publicly documented.

 

How does the Mosino ONE Intercom compare to ButterflyMX?

Both systems enable cloud-based, app-driven access management, but ButterflyMX is generally regarded as the more established and widely integrated solution. ButterflyMX supports a larger ecosystem of property management platforms, offers comprehensive visitor management tools, and has a proven track record across thousands of multifamily and commercial properties.

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