MyDoorView Intercom Review | Comparing the Mobile Intercom, VUE-7, & More

 

 

Are you looking for a video intercom system for your apartment or multifamily building? You may have encountered MyDoorView intercoms in your search. But what products does MyDoorView offer, and how do they compare to more robust intercoms on the market?

In this MyDoorView intercom review, we’ll dive deep into the features, benefits, and potential drawbacks of the MyDoorView Vua-7 Video Intercom and the Mobile Intercom. Also, we’ll explore MyDoorView integrations, user experience, and the pros and cons to give you a complete picture of whether these products are the right choice for your property.

In this post:

• About MyDoorView
• MyDoorView VUE-7 video intercom
• MyDoorView mobile QR-based intercom
• MyDoorView cost
• Pros and cons of MyDoorView
• MyDoorView customer reviews
• Comparison of MyDoorView and ButterflyMX

 

About MyDoorView

MyDoorView is a fairly new player in the access control systems industry. According to the company website, it was founded to create smarter, more efficient ways for property managers and residents to manage access, enhance security, and improve communication within residential and commercial spaces.

The company’s flagship products, the mobile QR-based intercom and the VUE-7 video intercom, have garnered attention for their seamless integration with existing building systems, offering a simple yet effective way to manage entry points.

 

How does MyDoorView work?

Powered by cloud-based technology, MyDoorView allows users to manage access without relying on on-site servers, ensuring secure storage of video recordings and system data that can be accessed from anywhere.

Additionally, the system offers robust visitor management features, enabling property managers to monitor entry points and issue temporary access codes for deliveries, maintenance workers, or guests.

 

 

MyDoorView VUE-7 video intercom

The VUE-7 video intercom from MyDoorView is an advanced communication and access control solution tailored for both residential and commercial properties. What’s more, this system provides property managers and residents with a user-friendly experience for managing access and enhancing security.

Here are some of the key features and specifications of the VUE-7:

• 7-inch touchscreen display. The VUE-7 boasts a vibrant, high-definition 7-inch touchscreen, offering crisp 800 x 1280 video quality and an intuitive interface for easy operation. This large display allows users to see visitors and manage communication from a central location.
• One-way video and two-way audio. The intercom system supports one-way video for clear visuals, ensuring that you and your residents can identify visitors. Two-way audio ensures effective communication, making it easier to engage with visitors remotely.
• Remote unlocking. The VUE-7 allows users to remotely unlock doors, gates, or entry points directly from the intercom’s smartphone app, adding an extra layer of convenience and security.
• Built-in RFID reader. With the integrated RFID reader, the VUE-7 enables keyless entry for residents, staff, and other authorized personnel. The system supports RFID cards and key fobs, allowing for easy access without the need for physical keys.
• Integration with MyDoorView ecosystem. The VUE-7 integrates seamlessly with the entire MyDoorView access control ecosystem. This includes the mobile QR-based intercom and other MyDoorView devices, enabling a unified and centralized access management system for entire properties, whether they are residential, commercial, or mixed-use.
• Cloud-based management. All data is securely stored in the cloud, providing users with easy access to logs, video footage, and system settings for up to 90 days. This enables you to review visitor logs and manage system settings remotely from any device with an internet connection.
• Multi-tenant support. Lastly, for multi-tenant buildings, the VUE-7 supports multiple users and can be configured for different levels of access. This feature is especially useful in apartment complexes, office buildings, or shared spaces where various users need access at different times.

 

MyDoorView mobile QR-based intercom

MyDoorView Mobile Intercom is a QR-based intercom that leverages the power of smartphones to provide a seamless, contactless entry experience.

Here are some key features and benefits of this system:

• QR code-based visitor entry. Visitors can simply scan a QR code displayed at the building entrance to initiate a call with the resident. This removes the need for a traditional physical intercom panel, allowing the entire access process to be managed directly from a mobile device. This feature simplifies the visitor entry process and provides a more flexible way to control access from anywhere.
• Mobile device integration. The system integrates seamlessly with iOS and Android smartphones, allowing residents and property managers to manage access from their mobile devices. Through the mobile app, users can engage in communication with visitors, providing real-time interaction and enhanced security at entry points.
• Remote unlocking. With the remote unlocking feature, residents and property managers can grant access to visitors, contractors, or delivery personnel directly from their smartphones.
• Contactless access. This system is an ideal solution for properties looking to enhance contactless access. With a growing emphasis on health and safety, the Mobile QR-based intercom helps reduce physical contact by eliminating the need for residents to physically interact with entry panels. Visitors can gain access without touching any shared surfaces, making it a good solution for health-conscious tenants.
• Real-time communication. The system provides two-way audio capabilities, ensuring clear communication between residents and visitors. Whether residents are at home or away, they can easily see who is at the door and communicate securely with them.
• Cost-effective solution. The mobile QR-based intercom provides a more affordable option compared to traditional hardwired intercom systems. It eliminates the need for costly installation of physical intercom panels, making it a budget-friendly option for smaller organizations.

 

MyDoorView cost

Pricing details for MyDoorView products are not publicly disclosed. However, insights from industry reviews and user feedback suggest that MyDoorView’s solutions are competitively priced and may be more affordable than some competitors.

For precise and up-to-date pricing tailored to your property’s needs, we recommend contacting MyDoorView’s sales team directly through their official website.

 

Pros and cons of MyDoorView

Pros

• Audio/video communication. The VUE-7 provides clear video and two-way audio, allowing residents to see and communicate with visitors effectively.
• Remote access. Residents can remotely unlock doors and gates via the mobile app, enhancing convenience for both residents and visitors.
• Integration with existing systems. The VUE-7 integrates seamlessly with various access control systems, such as PDK, offering flexibility and compatibility with current security infrastructures.
• Comprehensive reporting. The system maintains detailed logs of all access events, including images and videos with timestamps, accessible through the app and management portal.
• Cost-effective. The Mobile Intercom allows visitors to connect by scanning a QR code, enabling a seamless and modern entry experience without the need for physical intercom panels.
• Enhanced security. Lastly, the intercom systems help reduce the risk of unauthorized access, as codes can be dynamically generated and managed.

 

Cons

• Outdoor durability concerns. Some users have reported that the VUE-7’s display may not withstand high temperatures, potentially leading to screen fading or cracking when installed outdoors. ​
• Installation complexity. Installation requires technical expertise, and improper setup may affect the system’s performance.​
• Physical security. The intercom’s physical components might be susceptible to tampering or damage if not installed in secure locations.
• Smartphone dependency. Visitors and residents must have smartphones with QR code scanning capabilities, which may exclude some individuals.
• Potential for code sharing. There’s a risk of QR codes being shared among unauthorized individuals, potentially compromising security. ​
• User familiarity. Some users may be unfamiliar with QR code technology, requiring additional education or support.​
• App functionality issues. Finally, some users have reported difficulties with the mobile app, including crashes and limited functionality, which can hinder the user experience.

 

MyDoorView customer reviews

As of now, MyDoorView has a low rating of 1.8 out of 5 stars in the Apple App Store and 2.8 out of 5 stars in the Google Play Store. While MyDoorView’s intercom systems offer many features, potential customers should be aware of reported issues related to app performance.

Below are some quotes from MyDoorView users that shed light on their experiences:*

“I’m able to open the door for people and that’s about it. I’m not able to create pins or any of the other features the app claims to have. It’s really a shame. The app is also not very intuitive to use.” – Apple App Store customer review

“Move to a building, brand new building and most of the time the app, the pin or even the key does not work. No way to get in.” – Apple App Store customer review

“MyDoorView was installed in my apartment building earlier this year. The smart intercom stopped working after a couple of months. In the middle of December the smart intercom resumed working but after a couple of days it broke down again. Also the proximity tag is not always working. I have to tap it many times to open the door. Sometimes I simply use the key. Overall this technology is unreliable.” – Emmanuil F., via Google Play Store

“Very unhappy with this system! I use an Android phone. My building has this system and it hasn’t worked for months. I have uninstalled and reinstalled it and still the same problem.” – Abbas K., via Google Play Store

*Quotes have been edited for length and/or clarity.

 

Check out this guide to using access control systems:

 

Comparison of MyDoorView and ButterflyMX

Both MyDoorView and ButterflyMX offer innovative access control solutions for properties, aiming to enhance security and simplify communication. However, each brand has distinct features, strengths, and target audiences.

Here’s a detailed comparison of their products and services based on key criteria:

• Product offering
• Key features
• Ease of use and installation
• Customer support and reviews

 

Product offering

MyDoorView

• VUE-7 video intercom. A video intercom system with a 7-inch touchscreen, one-way video, two-way audio, and keyless entry using RFID cards or fobs. It integrates seamlessly with MyDoorView’s broader access control system.
• Mobile QR-based intercom. Transforms smartphones into video intercoms via QR code scanning. Ideal for contactless access and can be managed entirely from mobile devices.
• ALPR (Automatic License Plate Recognition). A vehicle access control system that uses optical character recognition to identify and grant access to authorized vehicles.
• Target audience. Primarily multi-tenant residential, commercial properties, and gated communities.

 

ButterflyMX

• Video Intercom System. A robust video intercom system with features such as HD video, two-way audio, mobile app control, and cloud management. Users can remotely unlock doors and view entry logs.
• Security Cameras. ButterflyMX offers integration with security cameras that work seamlessly with the Access Control System for unified management.
• Mobile app. Provides mobile-based management of entry points, remote unlocking, and real-time visitor alerts.
• Target audience. Multifamily residential properties, commercial buildings, and student housing.

 

Key features

MyDoorView

• Mobile QR-based access. A unique mobile app-based QR code solution allows seamless entry without the need for physical intercom panels.
• Cost-effective. MyDoorView offers affordable and flexible solutions, particularly with the mobile QR system, which eliminates the need for installing traditional video intercom units.
• Integration. Works well within the MyDoorView ecosystem, with integration options for systems like PDK.
• RFID reader. The VUE-7 supports RFID access, offering keyless entry for residents and staff.
• Cloud-based management. All systems are connected through the cloud, allowing property managers to access logs, control settings, and monitor entry remotely.

 

ButterflyMX

• Unified system. ButterflyMX is known for offering a fully integrated system with mobile app control, including access control, video intercom, and visitor management in one platform.
• Cloud-based access control. Cloud management allows easy configuration and monitoring of multiple entry points from anywhere, providing a centralized control system.
• Mobile app integration. The mobile app is at the center of the experience, enabling tenants to open doors, monitor visitors, and manage their accounts.
• Visitor management. ButterflyMX includes features like Visitor Pass creation, allowing tenants to grant temporary access to guests without physical interaction.
• Security camera integration. ButterflyMX’s Bullet and Dome Cameras integrate seamlessly with the Intercom System, allowing for real-time monitoring and video recording.

 

Ease of use and installation

MyDoorView

• Mobile QR-based system. This solution is particularly easy to install and use since it leverages smartphones, requiring minimal physical hardware installation. The QR code system is ideal for buildings looking to reduce hardware costs.
• VUE-7 intercom. While relatively easy to install, the VUE-7 requires technical knowledge for proper setup, especially in multi-tenant buildings.
• User experience. The mobile app can be cumbersome, with reported crashes and issues with functionality, which may make setup and daily use a challenge for some users.

 

ButterflyMX

• Installation. ButterflyMX is as easy to install, particularly due to its wireless and cloud-based architecture, which makes it easy to retrofit into any building. Professional installation options are also available.
• Mobile app. The app has a user-friendly interface with features like remote unlocking, visitor management, and real-time notifications. The app is designed to make the user experience intuitive for both property managers and residents.
• User experience. ButterflyMX has earned high marks for its responsive customer support and ease of onboarding.

 

Customer support and reviews

MyDoorView

• Mixed feedback. Customer reviews for MyDoorView are mixed, with some praising its affordability and ease of use, while others have mentioned issues with the mobile app, hardware durability, and technical support.
• Support channels. MyDoorView offers support via email and phone, but the customer service experience may not be as comprehensive as ButterflyMX’s.

 

ButterflyMX

• Excellent support. ButterflyMX is known for providing top-tier customer support, offering comprehensive troubleshooting, installation guides, and live support. Customer reviews are overwhelmingly positive, with many users appreciating the company’s responsiveness.
• Community engagement. ButterflyMX has a large user community and offers extensive online resources, including tutorials and FAQ sections.
• Highly-rated. ButterflyMX has over 40,000 five-star ratings and continues to garner more positive reviews.

 

Here’s how the features of ButterflyMX and MyDoorView compare:

Feature	ButterflyMX	MyDoorView
Two-way video calling	Yes	No
Mobile app	Yes	Limited
Visitor Passes for visitor access	Yes	No
Smartphone-based access	Yes	Yes
Delivery access codes	Yes	No
Property management software integrations	Yes	Limited
Touchscreen hardware	Yes	Yes

 

ButterflyMX vs. MyDoorView

While MyDoorView’s systems provide flexibility and affordability, they may lack some of the advanced features and user experience benefits found in other solutions. For instance, issues with app performance and hardware durability can sometimes lead to frustration, particularly for larger properties or those requiring a more scalable solution.

In contrast, ButterflyMX delivers a fully unified property access control solution that integrates video intercom, visitor management, and security cameras into one powerful system. With its cloud-based platform and mobile app, ButterflyMX enables property managers and residents to control access remotely, manage visitors, and review time- and date-stamped photo audits, all from the convenience of a smartphone app.

For properties that prioritize convenience, scalability, and a seamless experience, ButterflyMX stands out. It eliminates the need for complex installation, third-party support, and the limitations of traditional intercom systems.

 

Disclaimer: ButterflyMX provides these blog posts to help our customers and potential customers make the right business decisions for them. Our blog posts are based on the information we have available to us at the time of writing.

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