Key takeaways:
- Verkada Intercom is a cloud-managed intercom family that combines calling, access control, and video security on most models.
- TD63 is the only current Verkada Intercom model with a keypad and tenant directory dialing, so model choice matters.
- Verkada publishes hardware pricing, but total cost also includes required Command licensing, accessories, and installation needs.
Disclaimer: ButterflyMX provides these blog posts to help our customers and potential customers make the right business decisions. Our blog posts are based on the information available to us at the time of writing.
If Verkada Intercom is on your shortlist, the biggest questions are simple: Which model fits your property, what does it cost, and how well does it handle everyday entry?
This Verkada Intercom review covers the lineup, key features, installation, pricing, pros and cons, and how Verkada compares with ButterflyMX. By the end, you’ll have a clearer sense of whether a Verkada apartment intercom system fits your building, your staff workflow, and your long-term access needs.
This guide will answer:
- What is Verkada Intercom?
- How does Verkada Intercom work?
- Who is Verkada Intercom designed for?
- Verkada Intercom models compared
- What features does Verkada Intercom offer?
- Integrations and ecosystem fit
- How is Verkada Intercom installed?
- How much does Verkada Intercom cost?
- Verkada Intercom pros and cons
- What do customers say about Verkada Intercom?
- Verkada Intercom alternatives
- Verkada Intercom vs. ButterflyMX
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What is Verkada Intercom?
Verkada Intercom is a cloud-managed intercom family that combines entry calls, access control, and security tools in the Verkada Command platform.
The current lineup includes TD33, TD53, TD63, and TS12. TD33, TD53, and TD63 are video intercoms with two-way calling, a 5MP camera, and built-in access control functions. TS12 is an audio-only model for sites where video may not be the priority.
This matters because Verkada Intercom isn’t one device with one feature set. Keypad access, mounting style, audio loudness, and video support vary by model, so buyers need to compare the lineup carefully.
About Verkada
Verkada Inc. is a cloud-based physical security company founded in 2016 and headquartered in San Mateo, California.
Its product portfolio includes cameras, access control, intercoms, alarms, air quality sensors, and workplace or visitor management tools. That broader platform is part of the appeal for buyers who want intercom activity, access events, and security footage managed in one place.
How does Verkada Intercom work?
Verkada Intercom works by connecting PoE-powered door hardware to Verkada Command, where teams manage calls, access events, users, routing rules, and reporting.
When a visitor arrives, they start a call from the intercom. Staff can answer through a Desk Station, mobile app, web browser, or existing SIP or phone systems. On video models, staff can also view the camera feed before deciding whether to grant access.
That cloud-based workflow is a big part of the product’s value. It gives teams a way to manage entrances remotely, which can be useful for properties with multiple doors or multiple sites.
Buyers comparing property access platforms may also look at ButterflyMX for video intercoms combined with mobile access and visitor access. The difference is helpful because it shows whether you’re mainly choosing a security-led intercom system or a broader property access platform.
Verkada Intercom does require internet for core functions like call routing, remote access, and video storage. That can make remote management easier, but it also means network reliability should be part of the buying decision.
How visitors and staff use Verkada Intercom
Visitors can press a call button to reach staff. On TD63, they can also use the keypad for tenant or resident directory dialing.
Staff can review the call and grant or deny entry remotely. Verkada Command also stores event timelines and searchable call transcripts, which can help teams look back at what happened at the door.
For multifamily properties, this model difference is especially important. TD63 is the only current model built for keypad-based self-service resident or tenant entry.
Who is Verkada Intercom designed for?
Verkada Intercom is designed for buyers who want cloud-managed entry communication, access control, and security tools in one system.
That includes enterprises, multifamily operators, property managers, commercial offices, schools, universities, and existing Verkada customers. The lineup can fit apartment buildings, offices, campuses, senior living communities, hospitality sites, retail locations, and other controlled entrances.
Common use cases include visitor entry, vendor access, multi-tenant dialing, after-hours call routing, incident review, and multi-site management. If you’re choosing for one front door, the model may matter most. If you’re choosing for a large portfolio, the bigger draw may be central management across many entrances.
Verkada Intercom models compared
Verkada Intercom model choice matters because the lineup is built for different entrances and different workflows.
TD33 is the compact video model. TD53 is the standard wall-mount video model. TD63 is the keypad model for directory-style access. TS12 is audio-only. You may also see TD52 in older materials, but it’s a discontinued legacy model rather than part of the current lineup.
TD33
TD33 is Verkada’s compact video intercom for mullions and other tight spaces. It includes a 5MP camera, 130-degree field of view, built-in reader, and 80 dB max SPL.
The big advantage is size. If space is limited, TD33 may fit where a larger unit won’t. The tradeoff is that it doesn’t include a keypad.
TD53
TD53 is the standard wall-mount video intercom in the lineup. It includes a 5MP camera, a 4-microphone array, standard double-gang mounting, and 90 dB max SPL.
It’s a better match for buyers who want a full-size video intercom without keypad-based tenant or resident dialing. Like TD33, it does not include a keypad.
TD63
TD63 is the flagship Verkada Intercom model for keypad-based access and directory dialing. It includes a 5MP camera, 90 dB max SPL, and a 12-button keypad.
This is the most important model for many multifamily buyers because it’s the only current Verkada Intercom model with a built-in keypad. It supports PIN entry, multi-factor access use cases, and tenant or resident directory dialing.
TS12
TS12 is Verkada’s audio-only intercom. It does not include a camera, but it offers 95 dB max SPL, four MEMS microphones, and IP69 and IK10 ratings.
That makes it a different kind of product than the TD video models. It may fit noisy or vandal-prone locations, but buyers shouldn’t assume it includes the same camera-based features as TD33, TD53, or TD63.
What features does Verkada Intercom offer?
Verkada Intercom’s main appeal is its all-in-one mix of intercom calling, access control, cloud management, and video security inside the Command ecosystem.
On TD33, TD53, and TD63, the hardware combines a video intercom, AI camera, built-in reader, and access controller. Across the lineup, Verkada also supports remote answering, cloud-managed call routing, event review, and multi-site reporting.
Access methods and credentials
Verkada Intercom supports several access methods on its video models, including cards or fobs, mobile credentials using NFC and Bluetooth, QR codes, and staff approval through a call. TD63 adds PIN entry and tenant directory dialing.
If residents, staff, and visitors enter in different ways, that flexibility matters. Still, TD33 and TD53 offer fewer self-service options than TD63 because they don’t have a keypad.
Buyers comparing access options may also look at ButterflyMX, which supports mobile access and wallet-based credentials on compatible devices. That comparison can help properties think through which entry experience fits their users best.
Video, audio, and security tools
TD33, TD53, and TD63 include 5MP cameras, wide dynamic range, night mode, and AI analytics. TD53 and TD63 also include 4-microphone arrays with noise cancellation and echo reduction.
Inside Verkada Command, teams can review call transcripts, event timelines, clips, and related camera footage. Video models can also pair with nearby Verkada cameras for more context around entry events.
For buyers, the value goes beyond having a camera at the door. It means call, access, and video information can be reviewed together when staff need to understand what happened.
Cloud management and remote operations
Verkada Command lets teams manage routing logic, business-hours and after-hours call flows, event filtering, reporting, roles, and usage dashboards.
That can be useful for properties with multiple doors or multiple sites. But there’s a tradeoff: an active Command license is required, and core functions depend on internet connectivity.
Integrations and ecosystem fit
Verkada Intercom makes the most sense for buyers who want it to sit inside a broader Verkada security setup, not just act as a stand-alone door station.
Relevant integrations include Schlage Control wireless deadbolt locks, Active Directory, Okta, SCIM-related provisioning, access event APIs, and SIP or telephony systems. Verkada Intercom also fits into the wider Verkada platform for cameras, access control, alarms, and other security tools.
That ecosystem can be a strong advantage for existing Verkada customers. Buyers comparing broader property access platforms may also consider ButterflyMX, which includes access control, security cameras, smart lock integrations, package rooms, and other property access tools alongside video intercoms.
How is Verkada Intercom installed?
Verkada Intercom is primarily installed as a PoE-based system, with mounting details that change by model.
PoE, or Power over Ethernet, delivers power and data over one Ethernet cable. A typical setup needs the intercom, a PoE switch or injector, and the right mounting hardware for the entrance.
TD33 is designed for mullions and narrow frames. TD53 and TD63 mount on standard double-gang junction boxes. TS12 uses its own conduit surface mount approach.
Optional accessories include angle mounts, surface mounts, a rain hood, trim plate, emergency adapter plate, security relay, and a PoE-over-2-wire converter for some retrofit conditions.
Connectivity requirements
Verkada Intercom requires an active internet connection for core functionality, and Ethernet with PoE is the standard connection method.
No landline is required for normal operation. Verkada also supports an optional SIP extension that can serve as backup routing for emergency-mode calls only.
For buyers, that means network planning is part of the installation conversation. The cloud model supports remote management, but it also creates a clear internet dependency.
How much does Verkada Intercom cost?
Verkada Intercom hardware MSRP ranges from $1,199 to $2,199 per unit, but buyers also need a separate recurring Command license.
That’s the key pricing point to understand. Hardware cost is only part of the total budget. Licensing, accessories, installation, and retrofit work can all change the final price.
What affects total cost?
Model choice is the first big cost driver. TD63 costs more than TD33 and TD53, but it’s also the only current model with a keypad and directory-style dialing.
Recurring Command licensing is another major factor. Buyers should also account for mounts, relays, converters, a Desk Station, and any installation work needed at the property.
What buyers should ask for in a quote
Ask for hardware, licensing term, accessories, and installation-related components as separate line items.
It’s also smart to confirm which model is quoted for each entrance. If a property needs keypad-based self-service entry, the quote should clearly show TD63 where that feature is required.
Verkada Intercom pros and cons
Verkada Intercom stands out for all-in-one cloud-managed entry and security, but the tradeoffs include internet dependency, recurring licensing, and lineup differences that matter for self-service entry.
Some multifamily and mixed-use buyers may also compare ButterflyMX when they want video intercoms tied to broader visitor, vehicle, or elevator access workflows. The better fit depends on which entrances and user journeys the property wants to manage together.
What do customers say about Verkada Intercom?
Customer feedback on Verkada is generally positive around video quality, ease of use, and scalability. Common concerns focus on cost, recurring licensing, sales follow-up, and installation timing in some cases.
Some reviewers point to strong image quality, platform depth, and warranty perception. Others focus on high upfront hardware cost, ongoing licensing expense, and friction during the sales or installation process.
These themes are best used as buying context, not as guarantees for every property. The most useful next step is to compare the specific model, license term, installation plan, and support process offered for your deployment.
Verkada Intercom alternatives
Buyers comparing Verkada Intercom often look at other intercom and access platforms depending on whether they care most about multifamily workflows, enterprise security, or broader access control.
- 2N: An established IP intercom manufacturer often considered for commercial and multifamily entry systems.
- Alpha Communications: Another intercom vendor buyers may review for building entry systems.
- Brivo / Openpath: Cloud-based access control platforms that may come up when buyers are evaluating access control alongside intercom hardware.
- ButterflyMX: A property access and security platform with video intercoms, access control, mobile access, visitor access, vehicle access control, elevator controls, security cameras, package rooms, smart lock integrations, and wallet-based credentials.
Verkada Intercom vs. ButterflyMX
Verkada Intercom and ButterflyMX can both make sense for modern property access, but they solve the problem from different starting points.
Verkada Intercom sits inside the larger Verkada Command security ecosystem. ButterflyMX brings together video intercoms, access control, mobile access, visitor access, vehicle access control, elevator controls, package rooms, smart lock integrations, wallet-based credentials, and security cameras in one property access platform.
The better fit depends on what you’re trying to solve. Verkada may appeal most to buyers already using Verkada Command or those who want intercom, access, and security tools managed together. ButterflyMX may be worth a closer look for properties that want video intercoms as part of a broader property access platform.
Frequently asked questions
What is Verkada Intercom?
Verkada Intercom is a cloud-managed intercom family that combines entry communication, access control, and, on most models, video security in the Verkada Command platform.
The lineup includes TD33, TD53, TD63, and TS12. TD33, TD53, and TD63 are video models, while TS12 is audio-only.
What models are included in the Verkada Intercom lineup?
The current Verkada Intercom lineup includes TD33, TD53, TD63, and TS12.
TD33 is the compact video model for tight spaces. TD53 is the standard wall-mount video model. TD63 is the keypad video model with tenant directory dialing. TS12 is an audio-only model for noisy or higher-abuse environments.
How much does Verkada Intercom cost?
Verkada Intercom hardware MSRP ranges from $1,199 to $2,199 per unit.
TD33 is $1,699, TD53 is $1,999, TD63 is $2,199, and TS12 is $1,199. Buyers should also budget for required Command licensing, accessories, and installation-related costs.
Does Verkada Intercom require internet?
Yes, Verkada Intercom requires internet for core functions such as call routing, remote access, and video storage.
That matters because the system is built around cloud management through Verkada Command.
Does Verkada Intercom require a landline?
No, Verkada Intercom does not require a landline for normal operation.
Verkada does support an optional SIP extension that can serve as backup routing for emergency-mode calls only.
Which Verkada Intercom model is best for apartments or multifamily properties?
TD63 is the most relevant current Verkada Intercom model for apartments or multifamily properties that need keypad and directory-style self-service entry.
TD33 and TD53 are video intercoms, but they do not include a keypad. TD63 is the only current model with keypad-based PIN entry and tenant directory dialing.
Does Verkada Intercom support mobile access?
Yes, Verkada supports mobile credentials and remote answering through its mobile app.
Supported access methods include mobile NFC and Bluetooth credentials, cards or fobs, QR codes, staff approval, and PIN entry on TD63.
How is Verkada Intercom installed?
Verkada Intercom is installed primarily using PoE, which provides power and data over one Ethernet cable.
TD33 is designed for mullions and narrow frames, while TD53 and TD63 mount on standard double-gang junction boxes. TS12 uses its own conduit surface mount approach.
What integrations does Verkada Intercom support?
Verkada Intercom supports several integrations tied to access and identity workflows.
Examples include Schlage Control wireless deadbolt locks, Active Directory, Okta, SCIM-related provisioning, access event APIs, and SIP or telephony systems.
What are the main alternatives to Verkada Intercom?
Common alternatives include 2N, Alpha Communications, Brivo or Openpath, and ButterflyMX.
Each option fits a different buying need, from multifamily-focused intercom workflows to IP intercom hardware, cloud access control, or broader property access management.
Final verdict
Verkada Intercom may be a strong fit for buyers who want cloud-managed intercom, access control, and video security inside the Verkada Command ecosystem. It’s especially compelling for organizations already using Verkada cameras, access control, or other security products.
The biggest buying questions come down to model fit, internet dependency, and total cost. TD63 is the key model for keypad and directory-style entry, while TS12 is audio-only. Hardware pricing is public, but recurring licensing and deployment needs still shape the full cost.
That’s why it helps to compare Verkada with other property access options before you decide. ButterflyMX is also worth considering if you want video intercoms, mobile access, visitor access, access control, vehicle access control, elevator controls, package rooms, smart lock integrations, wallet-based credentials, and security cameras in one platform.
If you’re building your shortlist, compare the entrances, users, visitor flow, and credentials your property needs to support. Then request pricing from ButterflyMX to see how its platform fits your building or portfolio.
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