Viking Intercom Review | Models, Pricing, Customer Feedback, and Features

 

 

Are you looking for an intercom system that fits your property’s needs without overcomplicating the process? With so many brands on the market, it can be tough to figure out which one delivers the right balance of security, functionality, and ease of use.

In this Viking intercom review, we take a closer look at one of the most established names in access control: Viking Electronics. Known for their rugged and reliable intercom systems, Viking offers a wide range of analog, VoIP, and wireless models built for commercial, industrial, and high-security environments. While these systems are trusted for their durability, they may lack the smartphone access and smart features offered by newer, cloud-based alternatives.

We’ll break down Viking’s most popular models, explore their features, pricing, and installation requirements and help you decide whether a Viking intercom is the right fit for your building.

In this post:

• About Viking Electronics
• How we reviewed Viking intercoms
• Viking Electronics intercom models
• Who Viking intercoms are best for
• Viking intercom cost
• Viking intercom installation and support
• Pros & cons
• Viking intercom customer feedback: What real users are saying
• Viking intercom vs. ButterflyMX
• Viking intercom FAQs

 

About Viking Electronics

Viking Electronics is an established manufacturer of access control and communication solutions specializing in intercoms, emergency phones, and paging systems. Known for their industrial-grade designs, Viking intercoms are commonly used in commercial, industrial, and security applications. Their product line includes wired, IP-based, and wireless intercoms, catering to various security and communication needs.

 

How we reviewed Viking intercoms

To create this review, we conducted an in-depth analysis of Viking’s most popular intercom models used in multifamily, commercial, and industrial properties. Our team reviewed dozens of product manuals, spec sheets, and application notes directly from Viking’s official documentation. We also examined installation guides, SIP setup notes, and real-world use cases shared by installers in professional forums and support communities.

In addition, we compared Viking intercoms to modern access control solutions to help property managers and owners understand where Viking fits into today’s building entry ecosystem. Our goal: to help you make an informed decision based on features, functionality, installation requirements, and long-term usability.

Whether you’re considering Viking for a retrofit or weighing options for a new install, this guide is designed to break down what you need to know: no fluff, just facts.

 

 

Viking Electronics intercom models

1. Viking E-30
2. Viking E-40
3. Viking K-1700 Series
4. Viking W-3000 Series

 

Are you curious how Viking presents its own intercom products? This quick video from Viking Electronics gives you a high-level look at their hardware lineup and what makes their systems stand out.

Check it out:

This video was produced by Viking and does not reflect ButterflyMX’s perspective.

 

1. Viking E-30

A durable, analog intercom for simple entry communication

The Viking E-30 is a weather- and vandal-resistant, flush-mounted intercom that offers basic one-button voice communication. It’s designed for properties that need a simple, no-frills solution to manage access at a front door, gate, or service entry.

This unit is ideal for residential properties, small offices, or industrial facilities that don’t require video or mobile app functionality. Instead of connecting to a cloud system or mobile network, the E-30 dials out to a phone line or PBX system, allowing someone on the receiving end to grant access if paired with an electronic door strike or gate opener.

 

 

Model-specific features:

• Single call button that dials a pre-programmed phone number.
• Auto redial feature (can call up to 5 numbers in sequence).
• Compact, flush-mount design for a clean installation.
• Optional EWP (Enhanced Weather Protection) model available for harsher environments.

 

Built-in features:

• Hands-free, full-duplex communication.
• Built-in noise cancellation for clearer audio.
• LED light for call progress indication.
• Programmable via touch-tone commands.

 

Connectivity:

• Compatible with analog phone lines or analog PBX systems.
• Can be connected to existing telephone wiring.
• Integrates with door strikes or gate operators (sold separately).

 

Pricing:

The Viking E-30 typically retails between $250–$350, depending on the model (standard vs. EWP) and distributor. Note that this cost does not include installation, a controller, or access control hardware. Installation and system integration may require additional labor or third-party devices.

Best for: Entryways that need a basic, durable intercom, such as a single-family home, small commercial office, or warehouse, without the need for smart or video features.

 

2. Viking E-40

A compact, vandal-resistant intercom for multi-tenant properties

The Viking E-40 is a compact analog intercom built for commercial and multi-tenant environments that require clear audio communication and durable construction in a stylish form factor. Its sleek faceplate and compact footprint make it a more aesthetically appealing option compared to bulkier models without sacrificing performance.

Designed for environments like office buildings, apartment complexes, and retail storefronts, the E-40 offers one-touch calling and hands-free voice communication. The device connects to analog phone lines or PBX systems, making it a popular retrofit choice for properties with existing infrastructure.

 

 

Model-specific features:

• Smaller footprint compared to other Viking models for easier placement in tight spaces.
• Available in multiple finishes (brushed stainless steel, black, brass, etc.) to match building aesthetics.
• Optional color-matching trim rings for enhanced visual appeal.
• Flush or surface-mountable to suit different wall types and entry setups.

 

Built-in features:

• One-button auto-dialing with the ability to call up to 5 numbers in sequence.
• Hands-free, full-duplex voice communication.
• Built-in call progress indicator and LED status light.
• Programmable via touch-tone commands.
• Available in Enhanced Weather Protection (EWP) model for added durability.

 

Connectivity:

• Compatible with analog telephone lines and analog PBX systems.
• Integrates with electric strikes or gate controllers for remote unlocking.
• No IP connectivity, mobile app, or video integration.

 

Pricing:

The Viking E-40 typically ranges between $250–$400, depending on the finish and EWP option. Additional costs may apply for installation, wiring, and access control integration hardware.

Best for: Property owners and managers seeking a low-profile, durable intercom system for multi-tenant residential buildings, retail locations, or office lobbies especially when aesthetics are a concern and existing analog wiring is already in place.

 

3. Viking K-1700 Series

Rugged intercoms with keypad access for high-security sites

The Viking K-1700 Series is a collection of heavy-duty, stainless steel intercoms engineered for high-security environments where both communication and controlled access are critical. Designed to withstand vandalism, weather, and constant use, these units are commonly deployed at correctional facilities, industrial plants, warehouses, and government buildings.

What sets the K-1700 Series apart is its integrated keypad for PIN-based access, allowing users to unlock doors or gates by entering a pre-programmed code. This makes it ideal for properties where both visitor communication and employee access need to be tightly controlled all within a single device.

 

 

Model-specific features:

• Available in several variants, including K-1700-3 (standard keypad + call button) and K-1705-3 (keypad with
• automatic dialing and remote access options).
• Optional models with no call button, camera integration, or auxiliary relay outputs depending on the use case.
• Designed for flush or surface mounting, depending on the environment.
• Ideal for gates, secured doors, or remote facility perimeters.

 

Built-in features:

• Built-in 12-button keypad for PIN entry or speed dialing.
• Vandal-resistant 14-gauge stainless steel faceplate.
• Auto-dialing to up to 5 pre-programmed numbers.
• Hands-free, full-duplex voice communication.
• Weather-resistant and available with EWP (Enhanced Weather Protection) for outdoor or exposed locations.

 

Connectivity:

• Operates on standard analog phone lines or analog PBX systems.
• Connects directly to door strikes, maglocks, or gate openers for access control.
• Some variants include relay outputs for triggering external systems.
• No IP network support or mobile app connectivity.

 

Pricing:

Pricing varies based on the specific model, but the Viking K-1700 Series typically ranges from $400 to $650, depending on features like keypad functionality, EWP, or additional relays. Installation and access control integration costs are not included and may require specialized setup.

Best for: High-security properties that require both visitor communication and controlled staff access such as prisons, military facilities, secured warehouses, and industrial buildings.

 

4. Viking W-3000 Series

A wireless VoIP intercom for remote and large-scale properties

The Viking W-3000 Series offers a wireless, VoIP-enabled intercom solution built for properties where traditional wired installations aren’t feasible. With long-range transmission and network-based functionality, the W-3000 is ideal for large campuses, remote gates, parking lots, and industrial yards, anywhere flexibility and coverage are essential.

Unlike traditional analog systems, the W-3000 operates over Wi-Fi or cellular networks and integrates with modern IP-based systems, giving it a technical edge over many older Viking models. This flexibility reduces trenching and cabling costs while expanding where and how the intercom can be deployed.

 

 

Model-specific features:

• Multiple variants, including W-3000 and W-3005, offering different access control capabilities.
• Optional color camera add-on for basic video capability.
• Available in both surface-mount and gooseneck pole configurations for driveway or gate installation.
• Built-in proximity card reader in some models for keyless entry.

 

Built-in features:

• Long-range wireless communication (up to several thousand feet with line-of-sight).
• Hands-free, full-duplex audio.
• Durable, weather-resistant housing for outdoor use.
• Remote programming and management through web interface (on select models).
• LED indicators for status and call progress.

 

Connectivity:

• Supports VoIP (SIP) over Wi-Fi or cellular data networks.
• Can integrate with IP phone systems, PBXs, and some cloud-hosted VoIP platforms.
• Relay output for controlling electric door strikes or gate openers.
• Requires power supply and may need a network bridge or SIM card (depending on the variant).

 

Pricing:

The Viking W-3000 Series typically ranges from $600 to $900, depending on configuration (camera, keypad, card reader, etc.) and required network components. Additional expenses may include cellular service plans, power supply equipment, and professional installation for optimal wireless performance.

Best for: Large properties, commercial campuses, gated communities, and remote access points where running cables is cost-prohibitive or not possible, and where a networked, wireless system is needed for real-time access control.

 

Who Viking intercoms are best for

Viking intercoms are a great fit for properties that need durable, analog-based communication systems especially in environments where security and reliability matter more than smart features.

These intercoms work best for:

• Commercial or industrial sites with existing analog infrastructure.
• Properties in harsh environments that need weather- and vandal-resistant hardware.
• Facilities with in-house tech teams or professional installers who can handle manual setup.
• Managers who prioritize long-term durability over mobile access or cloud features.

If your building already uses phone lines or PBX systems and you’re looking for a dependable, no-frills solution, Viking may be a cost-effective choice.

 

Who Viking intercoms may not be right for

While Viking intercoms are dependable and built to last, they may not be the best choice for every property, especially those looking for smart, connected access solutions.

You may want to consider a more modern alternative if:

• You’re managing a multifamily property where residents expect app-based access and remote visitor management.
• You want to avoid complex wiring or manual programming.
• You prefer cloud-based systems with centralized management and automatic updates.
• You need video calling, mobile unlock, or smartphone notifications as part of your access control.

If your goal is to streamline property management, improve the resident experience, or future-proof your building’s entry system, a cloud-based video intercom like ButterflyMX may be a better fit.

 

Viking intercom cost

Viking intercom pricing varies based on model and features:

• Basic models range from $100 to $200.
• Mid-range intercoms with relays and enhanced security features cost $300 to $500.
• High-end models for industrial and security applications exceed $600.
• Installation costs may add to the total price, depending on the complexity of the setup.

 

Viking intercom installation and support

Viking intercoms are known for their reliability and durability, but installation can vary significantly depending on the model and your technical background.

Most Viking products are designed for professional low-voltage installers or experienced DIYers who are comfortable working with analog phone systems, relays, and access control hardware. While many models use standard wiring and analog connectivity, integrating features like auto-dialing, keypad access, or SIP compatibility often requires manual programming via DTMF tones or web-based interfaces.

To assist with installation, Viking offers:

• Comprehensive product manuals with wiring diagrams, technical specifications, and programming instructions.
• Application notes that walk through real-world configurations, such as connecting to SIP servers, PBX systems, paging systems, or door strike relays.
• A product support line and an extensive knowledge base on Viking’s website.
• Access to community forums and third-party installer discussions for troubleshooting and customization tips.

However, it’s worth noting that Viking does not offer cloud-based device management, mobile apps, or automatic firmware updates, which are common with modern intercom systems. As a result, any updates or configuration changes must be done manually on-site or via direct connection.

 

Pros & cons

Pros

• Viking intercoms are designed with weather-resistant and durable construction, making them suitable for both indoor and outdoor use in demanding settings.
• Choose from wired, wireless, and IP-based models, ensuring compatibility with various security and access control setups.
• Noise cancellation technology minimizes background noise, providing clear and uninterrupted communication.
• Many Viking models include tamper-proof enclosures and heavy-duty materials.
• Viking intercoms are built to withstand heavy usage and provide reliable security.

 

Cons

• Certain Viking intercoms, especially wired and high-security models, may require complex wiring and setup, potentially increasing installation costs.
• While Viking offers affordable entry-level options, advanced models with keypads, wireless connectivity, or security features might be costly.
• Unlike modern cloud-based intercom systems, Viking intercoms may lack mobile app control and advanced smart home compatibility, which may be a drawback for tech-savvy users.

 

Viking intercom customer feedback: What real users are saying

Because Viking Electronic intercoms are sold on various sites, you’ll find a mix of ratings. For instance, on Amazon, Viking products have a rating of 3.9 – 4 out of 5 stars.

Viking intercoms generally receive moderate to positive reviews, with average ratings ranging from 3.9 to 4.0 stars on sites like Amazon. Most reviewers appreciate the rugged construction and analog simplicity, especially for basic access needs. However, some users report issues with long-term reliability and difficulty with troubleshooting or replacement.

Here’s a sampling of what customers have shared:

“Reliable out of the box”
“Worked straight out of the box. This version has the option to adjust the mic, which I like.” — Verified Amazon Buyer

“Meets expectations”
“Worked as described and in new condition.” — Verified Amazon Buyer

“Recurring hardware issues”
“This is the second Viking call box I’ve purchased. The first one quit after a year. The replacement had the same issue — a broken speaker — and had to be returned.” — Verified Amazon Buyer

While Viking’s product manuals are detailed and the hardware is built to last, these reviews suggest that product consistency and quality control may vary by model or batch. It’s also worth noting that support and warranty services are typically handled through the distributor or retailer, which can affect the experience for end users.

*Quotes sourced from publicly available reviews and lightly edited for clarity and length.

 

Discover the ButterflyMX Video Intercom:

 

Viking intercom vs. ButterflyMX

One of the biggest differences between Viking intercoms and ButterflyMX is how each system approaches access. Viking relies on traditional hardware and phone line connections, while ButterflyMX is built for the modern, mobile-first property.

Viking intercoms offer rugged construction, reliable performance, and long-term durability, but they often require professional wiring, on-site programming, and don’t support features like mobile unlock or video calls. They’re a strong fit for industrial and legacy commercial sites where simplicity and toughness are the priority.

ButterflyMX, on the other hand, is designed to streamline access for both property managers and residents. With features like two-way video calls, remote unlock, mobile app access, and cloud-based management, ButterflyMX offers a smarter way to manage entry across apartments, gated communities, and commercial buildings. And because it’s cloud-based, installation is simpler, no need for complex wiring or analog infrastructure.

Comparison of Viking vs. ButterflyMX

Feature	Viking Intercoms	ButterflyMX
Easy installation with cloud-based setup	No	Yes
Full mobile app control & remote access	No	Yes
Supports video intercom & two-way calling	No	Yes
Allows remote visitor management	No	Yes
Seamless smartphone integration	No	Yes

 

If you’re looking for a future-proof intercom system that improves resident experience, simplifies operations, and scales with your building, ButterflyMX might be the better fit.

See how ButterflyMX works →

 

Viking Intercom FAQs

• What is the disadvantage of an intercom?
• What is the lifespan of an intercom system?
• Why is an intercom so expensive?

 

What is the disadvantage of an intercom?

The primary disadvantage of traditional intercom systems is that traditional wired models require complex installation, which can be costly and time-consuming. Additionally, some outdated intercoms have limited range and lack modern smart features found in newer access control solutions.

 

What is the lifespan of an intercom system?

Most intercom systems last 10 to 20 years, depending on usage and maintenance. Intercoms known for their durability and weather-resistant construction tend to have a longer lifespan compared to some budget-friendly alternatives.

 

Why is an intercom so expensive?

Intercom systems, especially high-quality models, are expensive due to their durable construction, security features, and advanced communication technology. Additionally, installation costs and integration with other security systems add to the overall price.

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