Installer resources
Below is all the information you need to install our products correctly at your property.
IMPORTANT: to ensure you do not void our 2-year warranty, you must be certified to install ButterflyMX.
Get certified now or find a certified installer near you.
Get ButterflyMX Certified
Take our free, 30-minute certification course to qualify for dealer pricing and installation referrals.
INSTALLER CERTIFICATION
You must be certified to install ButterflyMX
To qualify for dealer pricing and ensure you do not void our two-year hardware warranty, we require that anyone installing our products be certified. The certification process is a free, online course and should not take more than 30 minutes to complete. Once certified, we may also provide you with free installation referrals.
Get your free certification today!
GET CERTIFIED NOW
GET CERTIFIED NOW
INSTALLER CERTIFICATION
You must be certified to install ButterflyMX
To qualify for dealer pricing and ensure you do not void our two-year hardware warranty, we require that anyone installing our products be certified. The certification process is a free, online course and should not take more than 30 minutes to complete. Once certified, we may also provide you with free installation referrals.
Get your free certification today!
Frequently Asked Questions
Can I double up on the extension cable for power? Eg. Can I use a 22/8 AWG for a 50-100 ft run?
Can I use any RJ45 port to terminate the ButterflyMX’s cat5/6 connection?
No, you must ensure the correct port on the correct switch/router is being used to terminate the ButterflyMX’s data connection.
We have limited physical space for a UPS. Why is a UPS device required?
Why is the RB5 isolation relay + diode/resistor necessary when wiring a ButterflyMX directly to an electric lock?
This is required to protect the ButterflyMX intercom from inductive kickback.
How many amps can the ButterflyMX relays handle?
The ButterflyMX relays should not be subjected to a larger amount of amperage. We are not concerned with the ButterflyMX relays, we are concerned with the computer behind them.
Why does ButterflyMX sometimes require a dedicated internet account for its products?
When too many networked products share an internet account, they compete for bandwidth. The dedicated internet account ensures the ButterflyMX meets its minimum network requirements.
If ButterflyMX recommends using a third-party card reader system, why is there a card reader inside the intercom?
In recessed ButterflyMX intercoms, there are holes in the backbox. Does this put the product at risk of water damage?
Silicone sealant must be applied to the backbox when installing a recessed ButterflyMX intercom.