resident using door intercom with camera


Key takeaways

  • The best door intercom with camera is the ButterflyMX video intercom.
  • A door intercom with a camera allows residents to see guests, in addition to hearing them, before granting entry.
  • Door intercoms with cameras work by sending wired signals to a resident’s intercom substation — or even wireless signals to a resident’s phone. To open the door remotely, residents either press a button on their substation or swipe on their smartphone.
  • Choose a door intercom with a camera by checking to see if it has multiple credentials, integrations, delivery solutions, visitor management, and is cloud-based.


The best video intercom system can be the difference between satisfied residents and residents who are looking for new leases. Today’s intercoms come with all sorts of new features and gadgets, like cameras. Will a door intercom with a camera meet your residents’ needs?

In this post, you will discover what the best door intercom with a camera is. Additionally, you’ll learn if intercoms can have cameras, what exactly these types of intercoms are, and how they work. Finally, you can find out how to choose a door intercom with a camera for your property.

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What is the best video door intercom with camera?

The best door intercom with a camera is ButterflyMX.

ButterflyMX is a cloud-based access control company founded in 2014. Since then, the ButterflyMX video intercom has been the flagship product for multifamily and commercial buildings.

With the ButterflyMX video intercom, residents and property staff can see who’s calling before granting access remotely with their smartphones. As a result, property managers and tenants have peace of mind when visitors are let inside.

Rather than managing separate keys for locks and gates, you can use ButterflyMX’s powerful online dashboard to edit permissions for every access point on your property instead of setting them individually. Additionally, you may also integrate ButterflyMX with your property management software for centralized control over your property.

Most importantly, the ButterflyMX wireless video intercom is packed with many features that property managers and tenants will enjoy.


ButterflyMX video intercom features:

  • Two-way video calling. Have a conversation with the guest requesting access over a two-way video call on your smartphone. Tenants or staff can see who’s at the door or gate before letting them inside, reducing security risks.
  • Audit log. View every entry into the property that uses ButterflyMX with the detailed audit log. The log features a date- and time-stamped photo of the entry, allowing you to easily track visitors. Other information is included as well, such as the exact entrance used, the details of the person who granted access, and what credential was used.
  • Third-party integrations. Integrate ButterflyMX with your third-party software and hardware, such as property management software, smart locks, and security cameras.
  • Delivery support. Give major couriers, like Amazon, USPS, and FedEx, the ability to access the property on their own with delivery PINs. This way, delivery drivers can easily enter the property without delay, and tenants won’t be inconvenienced by missed deliveries.
  • Virtual keys. Provide temporary or timed access to service workers or guests with virtual keys. Residents can provide their guests or service workers with a virtual key they can use to access the property. These keys are customizable to where they can only be used once or at certain times of the week. Virtual keys are great solutions for residents hiring dog walkers or house cleaners while away from home.
  • ButterflyMX platform. Utilize the video intercom alongside all of ButterflyMX’s products, such as elevator controls, access control, vehicle access, and more. All of these products are manageable through a single mobile app and online dashboard.


Do intercoms have cameras?

Yes, the best modern intercoms are designed with built-in cameras because they allow tenants to see who is requesting access.

Outdated intercoms only support two-way audio, preventing residents from seeing who is requesting access. But with a built-in camera, tenants can see and speak with the person requesting access, giving them peace of mind.

Not to mention, most door intercoms with cameras feature a door entry log. Thus, the property staff can easily see who has accessed the property with date- and time-stamped photos of every entry.


How much does a video intercom system cost?

Video intercom systems cost anywhere from $1,000 to $7,000, depending on several factors.

Some factors that influence the price of a system include:

  • Dealer
  • Type of system
  • Location
  • Features

Furthermore, the estimate above is only for hardware. Other costs should also be factored in, such as installation, maintenance, and ongoing fees.


the best wireless intercom installed on a pedestal


What is a door intercom with camera?

A door intercom with a camera is a device that residents can use to see and talk to their guests and grant them entry without the resident having to go down to the front door.

All kinds of properties depend on two-way video intercoms to ensure smooth access for authorized guests. Residential properties are always playing host to guests, delivery couriers, and service providers like dog walkers — but some residential communities have a residential gate intercom system that works with the door intercom.

Additionally, businesses depend on commercial video intercom systems with door releases to provide fast and convenient access for commercial delivery couriers, job applicants, and employees.

However, access control innovators are constantly upgrading access control systems and adding efficiency and features.

In the past, buildings were forced to depend on telephone wiring and only had basic intercom functionality. Now, new technologies like cameras allow people inside a building to hear and see their guests before a resident grants entry.


What is the difference between a doorbell and an intercom?

Doorbells are used to notify a resident that their guest has arrived at their single-family home or apartment. While intercoms perform a similar action, they also support two-way communication. This way, the resident can see and speak to the visitor before remotely granting access. Additionally, intercoms are designed for multifamily or commercial buildings rather than single-family homes.


How does a door intercom system with camera work?

Under the hood, here’s what happens when a guest walks up to a door intercom with a camera and requests entry.

A door intercom with a camera and door release follows these steps to grant entry:

  1. Guest requests entry using the intercom. Typically, the guest selects the person they’re visiting from a directory on the intercom panel.
  2. The resident and guest converse. The resident verifies the guest’s identity and lets them in. Then, to actually view their guest, residents depend on substation monitors inside their apartment units that have been wired back to the building’s front door intercom. But nowadays, the latest door intercom cameras eliminate this wiring and allow residents to view the video feed directly from their smartphones.
  3. Resident grants entry. The resident presses a button on their unit’s intercom substation to grant entry, unlocking the door and allowing the guest to enter.


How you can choose a door intercom with camera

Look for a door buzzer system with a camera that offers these three features:

  1. Integrations
  2. Multiple credentials
  3. Delivery solutions
  4. Cloud-based
  5. Visitor management


door intercom with camera integrated


1. Integrations

An intercom isn’t the only device that manages access on your property. You might also be dealing with gates, keypads, smart locks, wireless IP doorbells with intercoms, and garage openers — each fitted with its own tenant database and management software.

Some intercoms don’t integrate with other smart hardware, which comes with a host of disadvantages.

For instance, let’s say a new resident is moving into your building. In a non-integrated system, staff members would have to manually update each device with resident information — and manually remove that resident from those software platforms when that resident moves out. Undeniably, this is a system ripe for mistakes and security breaches if a resident is accidentally left in your system.

In contrast, an integrated access control system combines management dashboards, saves time, and lets staff edit permissions across your property from one place.


2. Multiple credentials

A wireless door intercom with a camera that can accept multiple credentials provides a wide range of options and is more flexible in case a resident loses one.

For example, take an intercom you can unlock with a smartphone app. Residents who use them certainly enjoy the benefits of smartphone-based access. But what if a resident loses their phone or their phone runs out of battery before they get home? That’s all the more reason for you to offer multiple ways to open the door, whether that’s a keypad with a PIN or a reader that accepts fobs or cards.


3. Delivery solutions

One of the most common ways a resident will interact with your access system — and your building at large — is to use the intercom to let in delivery couriers. While it might be as simple as pressing a button for residents, property managers have a host of security and access factors to consider.

How far into a building should a delivery courier be allowed to go? Should they leave deliveries in the lobby or at a resident’s door? Do staff need to sign for deliveries or assist a lost delivery courier?

Luckily, the best access control systems take all these questions off your mind with features like the Delivery Pass, which empowers residents to text QR codes to their delivery drivers.

With a Delivery Pass, a driver gets access to only the parts of the building they need to make their delivery, ensuring a quick and convenient dropoff.


4. Cloud-based

Cloud-based video intercoms are superior options because they have significantly fewer installation requirements and are future-proof.

Unlike legacy systems, cloud-based intercoms use smartphones for substations instead of in-unit hardware. As a result, the system doesn’t require costly wiring throughout the building. Rather, the access request is sent via cellular signals or the internet to tenants’ smartphones.

What’s more, cloud-based door intercoms last longer than legacy systems because they’re easier to maintain. Legacy systems use on-site servers that require trained technicians to update manually. Thus, obtaining updates and new features is strenuous.

However, cloud-based intercoms receive updates and new features remotely. So, you can expect more bang for your buck with a cloud-based door intercom with a camera.


5. Visitor management

Managing visitors in your office or apartment building can be a hassle without the right solution in place. Fortunately, a door intercom with a camera can act as both a door entry device and a visitor management solution.

By choosing an intercom system with a camera and door release, you can create a history log of each entry. The log will include a time- and date-stamped photo of the person, what entryway they used, the credentials used, and the information of the tenant who let them in. All of this information allows you to easily pinpoint potential security risks or breaches.

Furthermore, to get the most out of your visitor management solution, pair your video intercom with elevator controls. That way, your guests can only access the floor of the tenant who granted them access. Thus, you further reduce any potential security risks.


butterflymx video intercom

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Ferdison Cayetano

I’m a proptech enthusiast from New Jersey who’s looking forward to the innovations that will revolutionize real estate.

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