Door phone installed in apartment unit

 

Every type of property needs a way to monitor door entry activities and control who has door access. As a property owner, developer, or manager, you must ensure your building has a safe and reliable way to facilitate building access for tenants, guests, staff, and service providers through the front door. One commonly used door entry method is to install a door phone.

Most frequently installed in single-family homes, small offices, condos, and apartment buildings, door phones allow residents to speak with guests before granting them access. In this guide, we do a deep dive on door phones, how they work, their shortcomings, and better alternatives you can choose.

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What is a door phone?

A door phone is the in-unit hardware component of a door entry system, which is an electronic device that facilitates communication and property access between visitors and tenants.

Also known as doorbell phones, door phones are placed inside individual apartment units. Typically, these devices are mounted on the wall and include buttons or a handset for tenants to listen and speak with guests at the building’s front entrance.

This in-unit device connects to outdoor hardware installed at the property entrance. Some systems operate on a telephone landline, while others transmit data wirelessly via the internet. Newer systems also support video, allowing tenants to visually confirm a visitor’s identity before letting them inside.

 

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Components of a door phone system

Although there are various types of door phone systems, they all consist of three essential components:

  • Outdoor station: The outdoor panel is installed near the front door or gate. Sometimes called an intercom doorbell, it includes a series of buttons, each button connecting to a specific unit’s door phone. Additionally, the outdoor panel has a microphone and speaker.
  • In-unit devices (phones): In-unit devices are the actual “phone” component of the system. They’re installed inside every unit within a property. Many door entry phones include wired telephone handsets. Tenants press either ‘9’ on the keypad or a designated ‘door open’ button to unlock the door remotely.
  • Door release: You’ll need a door release mechanism with either an electric or magnetic lock so tenants can remotely open the door once they’ve granted visitors access.

 

Door phone system installed next to a building entrance

 

Types of door phones

The term ‘door phone’ refers to various types of door entry phones, including wired and video options. In the past, door phones exclusively meant in-unit landline telephone systems. But today, there are also wireless door entry phone solutions.

The three main types of door phone systems are:

 

Wired door phones

Wired systems require each in-unit device to be physically connected to the outdoor panel via telephone lines. Once a guest presses a button on the entry door phone intercom, that sends a signal to call the phone in the corresponding unit.

The biggest drawback of wired doorbell phones is that they’re one of the most expensive entry systems to install and maintain. And if one component of the system breaks, you may have to replace all the devices in every apartment unit.

 

Tenant answering in-unit wired door phone to grant visitor access

 

Wireless door phones

Wireless door phones, such as WiFi video door phones, enable wireless connection via an Ethernet cable, cellular network, or Bluetooth. Today, connecting wireless door entry phones to the internet is most common. Also called IP door phones, wireless door phones follow the Internet Protocol, which enables them to send signals via the internet.

Since IP phone intercoms can transfer larger amounts of data than wired systems, they often support video calls. Modern IP door phone systems connect to tenants’ smartphones, allowing them to open the door or gate using their phones.

To provide more complex functionality, IP door entry phones use other internet-related protocols:

  • Voice over Internet Protocol (VoIP): VoIP enables audio transfer between devices over the internet. VoIP door phones can transfer larger amounts of data than wired systems can.
  • Session Initiation Protocol (SIP): SIP door phones work with VoIP technology to deliver video data and ensure that data syncs up with the system’s audio.

 

Video door phones

Video door phone systems operate with video calling, allowing tenants to see who’s at the door before opening it for them. The in-unit door phone includes a screen to display video footage of visitors.

Modern video door phone systems operate on VoIP and SIP to transfer both audio and video data over the internet between visitors and tenants.

Wireless video door phone systems may or may not include a physical, in-unit phone. While some do, the best systems replace in-unit hardware with tenants’ own smartphones. These IP video door phone systems come with a mobile app that tenants can download on their smartphones, enabling them to answer visitor calls and remotely open the door from their phones.

 

How a door phone works

A door phone works by facilitating audio-only or video calls between visitors and tenants in a commercial or multifamily building. If the system is a video door phone with an intercom, it supports video calls — which means tenants can see who’s requesting access.

Using the device installed at the entryway, a visitor searches for the tenant they’re visiting within the system’s directory. Then, the visitor presses the corresponding button, which rings the tenant’s in-unit entry phone.

Finally, the tenant answers the call on the door phone and speaks with the visitor before granting them entry. If the in-unit device has a numeric keypad, the tenant presses ‘9’ to open the door or gate for the guest. Other door phones will have a designated ‘door open’ button.

 

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Limitations of door phone systems

At their core, door phone systems are synonymous with telephone entry systems. Although not all door phone systems need to be connected to telephone lines, most still require extensive wiring throughout the entire building. But that’s not the only limitation of door phones.

The four biggest limitations of door phone systems are that they:

  1. Require complicated and expensive hardware
  2. Don’t have cloud-based software
  3. Can’t be retrofitted for the modern-day
  4. Lack robust security and convenient features

 

1. They require complicated and expensive in-unit hardware

Door phones need to be mounted on the walls of each apartment unit. As a result, you must consider the cost of installing each device and the cost of carpentry when modifying the walls to run wires.

What’s worse, if the system breaks down, you’ll need to pay a professional to uninstall the devices from every unit and repair the walls.

 

2. The system isn’t cloud-based

Unlike newer IP door entry systems, traditional door phones aren’t cloud-based. This means that they can’t be managed remotely, and property staff must go on-site whenever the system needs to be repaired or updated.

 

3. They can’t be retrofitted for the modern-day

Because door phones are intensively wired throughout the building, you can’t simply update the system without ripping the whole ecosystem out of the building. At that point, it’s not worth updating a worn-out system. You should instead look for a better system altogether.

 

4. The system lacks robust security and convenient features

Although video door phones do support video calls, the video and audio quality isn’t up to par with the quality we’re used to on our smartphones. So, the door telephone phone system undoubtedly outdates itself and lacks robust security features like door entry audit trails.

Plus, door phones don’t have convenient features like temporary access PINs that allow trusted guests to enter the property even if the resident isn’t home.

 

A better alternative to door phones

Before replacing or repairing the old door phone system in your office, apartment, or condo building, consider a better option: an IP video intercom.

We’ve gotten rid of landline phones because they’ve become irrelevant in light of smartphones. The same is happening with door phone systems.

Nowadays, we can do almost everything remotely on our smartphones. Instead of relying on cumbersome in-unit hardware, why not open doors and gates with our smartphones, too?

It’s time to switch over to a cloud-based IP video intercom. Choose one with advanced features, capabilities, and connectivity. Modern IP video intercoms support flawless two-way video calls, remote system management, and virtual keys for trusted guests.

 

Delivery person using IP video intercom to request access from tenant

 

Features of the best door phone alternatives

Door phones might’ve gotten the job done at the turn of the century. But today, they don’t cut it anymore. Instead, IP video intercoms compete with the technological advances of today and tomorrow.

The top features to seek in IP video intercoms are:

  • Transmission Control Protocol/Internet Protocol (TCP/IP) connectivities: IP video intercoms that use TCP/IP offer more complex features, such as digital access credentials to authorized guests.
  • Highly-rated mobile app: The part of the system that tenants will use the most is the mobile app. So, make sure to choose a system that has an app with high ratings on the Apple and Google Play app stores.
  • Integrations with other systems: The intercom operating system should integrate with other building automation systems, such as smart locks and smart thermostats. That way, residents can control all aspects of their apartment building from one app.
  • Remote property management: Pick a cloud-based system to simplify property management. That way, building staff can integrate their property management software with the intercom to streamline building administration processes. With cloud-based systems, staff can monitor access control permissions and troubleshoot system bugs from anywhere.

 

Replace your door entry phone system with ButterflyMX

If you have a door phone system installed at your property, you’re long overdue for a replacement. So try ButterflyMX instead.

ButterflyMX’s smart video intercom makes property access simple. With an easy-to-use mobile app and features that improve the access experience for both residents and property staff, ButterflyMX beats out any door phone system.

 

Ready to ditch you door phone? Try ButterflyMX.

Author

Sarah Kim

Based in New York City, I love exploring the real estate industry and explaining how property technology can improve people’s lives.

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