Package Concierge Review | Features, Pricing, Alternatives

 

Disclaimer: ButterflyMX provides these blog posts to help our customers and potential customers make the right business decisions. Our blog posts are based on the information available to us at the time of writing.

 

Package Concierge Smart Lockers automate package delivery and pickup for multifamily communities, student housing, offices, and retail properties. Before choosing a system, property teams should look beyond locker capacity and consider model fit, site requirements, resident fees, and the company’s move under Quadient.

This Package Concierge review explains how the system works, compares Element, Premier, Express, and Package Room, and covers pricing, installation, customer feedback, pros, cons, and alternatives. It also compares Package Concierge’s package locker-first approach with ButterflyMX’s package-room and broader property-access platform.

This guide will answer:

• What is Package Concierge?
• How does Package Concierge work?
• Package Concierge models compared
• Features, access methods, and integrations
• How much does Package Concierge cost?
• Package Concierge installation requirements
• Package Concierge review: pros and cons
• What do Package Concierge customers say?
• Is Package Concierge right for your property?
• Package Concierge alternatives
• Package Concierge vs. ButterflyMX
• Frequently asked questions
• Final verdict on Package Concierge

 

Watch how ButterflyMX works:

 

What is Package Concierge?

Package Concierge is an automated parcel locker and package-room system. Carriers place deliveries in secure compartments, and residents receive a PIN, barcode, or app notification for 24/7 pickup.

Package Concierge was founded in 2012 and acquired by Gibraltar Industries in 2017. Quadient acquired Package Concierge in December 2024 and placed it within its Parcel Pending business.

That change matters for new buyers. Existing Package Concierge installations continue to receive service, but new locker inquiries now flow through Parcel Pending. Ask which equipment will be quoted, which integrations are included, and how support will work over the system’s expected life.

 

Who is Package Concierge designed for?

Package Concierge is designed for properties with enough deliveries to make manual package handling difficult. Common settings include:

• Apartment communities and other multifamily properties
• Student housing
• Corporate offices
• Retail stores that offer pickup services

The system can move routine package intake away from the front desk. Property teams still need a plan for oversized items, full lockers, delayed pickups, resident records, and any fees the property charges.

 

How does Package Concierge work?

Package Concierge assigns an available compartment, notifies the resident, and records the deposit and pickup in a cloud-based management system.

1. The carrier signs in. The carrier uses the kiosk and selects the intended resident.
2. The system assigns a compartment. The carrier places the package inside and closes the door.
3. The resident receives a notification. Notifications may arrive by email, text, or the mobile app.
4. The resident retrieves the package. Available methods include a PIN, barcode or QR code, the app, and an RFID credential on Premier systems.
5. The transaction is recorded. Property teams can review carrier deposits, pickup times, and available capacity.

Detailed Package Concierge overviews also describe resident-directory selection, barcode retrieval, app access, and property-management integrations.

 

Resident app and convenience features

The Package Concierge app supports delivery notifications, PIN or barcode retrieval, and access history. Some properties also offer outbound scheduling.

Vacation mode can pause deliveries to a resident account for up to 30 days. Premier and Express have documented workflows for peer-to-peer exchanges and for staging returns or outbound packages for carrier pickup.

These tools can reduce staff involvement in routine handoffs. They do not replace clear property policies for pickup deadlines, storage fees, returns, and packages that do not fit.

 

Package Concierge models compared

Package Concierge offers four package-management formats: Element for outdoor sites, Premier for premium indoor installations, Express for smaller indoor spaces, and Package Room for oversized or overflow deliveries.

Model	Best fit	Location	Key access features	Installation requirements	Capacity or notable specifications
Element	Properties that need an outdoor locker bank	Outdoor	PIN, barcode, app, touchscreen, scanner, and camera	Concrete pad and hardwired junctions when exposed to weather; WiFi and cellular options are documented	Up to 20 modules or 156 lockers per kiosk
Premier	Indoor properties seeking more credential and module options	Indoor	PIN, barcode, app, and RFID fob	Normally floor-anchored; minimum ceiling height of 92-11/16 inches	12-inch color touchscreen; dry-cleaning modules and multiple finishes are documented
Express	Compact indoor mailrooms or retrofits with lower ceilings	Indoor	PIN, barcode, app, touchscreen, scanner, and camera	Normally wall-anchored; minimum ceiling height of 87 inches	12 lockers per kiosk module; modules are listed at 39 inches wide
Package Room	Oversized packages, overflow, returns, and irregular items	Indoor	Access-controlled room with kiosk, scanner, and camera	Requires a dedicated room and controlled-entry workflow	Open-room storage instead of fixed compartments; can complement locker banks

The official outdoor-locker page supports Element’s outdoor use case, while the indoor-locker product page provides current parent-brand context for indoor systems. Some detailed legacy model specifications remain available through distributor documentation.

 

Which model fits each property?

Choose a Package Concierge model based on the installation site first. Element fits exposed outdoor placement, while Premier and Express are indoor products with different clearance and mounting needs.

• Choose Element when outdoor placement is necessary and the site can support a concrete pad, power, and network preparation.
• Consider Premier when RFID credentials, dry-cleaning modules, or premium indoor options matter and the room has enough ceiling clearance.
• Consider Express when the mailroom has a lower ceiling or wall anchoring is more practical than floor anchoring.
• Consider Package Room when delivery sizes and daily volume make fixed compartments too restrictive.

Form factor is a major buying decision. Fixed compartments organize individual deliveries, while an open package room can better handle large or irregular items. ButterflyMX also supports package-room workflows for properties that prefer an open-room approach within a broader access and security platform.

 

Features, access methods, and integrations

Package Concierge combines resident credentials, automated notifications, transaction records, accessibility settings, and reported property-management integrations.

 

Access and security features

• Resident credentials: Residents can use a PIN, barcode or QR code, or the mobile app. RFID fob access is specific to Premier.
• Notifications: Email, text, and app notifications tell residents when deliveries are available.
• Deposit records: Kiosk cameras capture package-deposit images, while transaction logs record delivery and pickup activity.
• Accessibility settings: Premier and Express can route packages for residents with accessibility needs to compartments no higher than 48 inches from the floor. Documentation also cites a 15-inch minimum reach.
• Management portal: Property teams can monitor capacity and review transaction, carrier, and pickup information across properties.

ButterflyMX takes a different credential approach within a broader property system. It supports mobile access and wallet-based credentials for compatible devices, which can help properties consider package access alongside other controlled entrances.

 

Reported integrations

Reported Package Concierge integrations include Entrata, RealPage, Yardi, ActiveBuilding, and Notifii. These connections can reduce duplicate resident-data entry, but buyers should include each needed integration in the quote and implementation review rather than assume every legacy connection remains unchanged.

 

Resident fees and oversized packages

Package Concierge does not use one universal resident fee structure. According to Package Concierge resident information, individual properties set registration and storage fees, and residents may need to keep a payment card on file even when there is no standard fee for every package.

Oversized items may go to the property office, a Package Room, or a carrier facility, depending on property policy. That makes oversized-package volume an important factor when deciding how many fixed compartments to buy.

 

How much does Package Concierge cost?

Package Concierge does not publish current hardware, installation, service, or accessory prices. New buyers need a custom quote through Parcel Pending.

Cost category	Publicly available information	Important context
Locker hardware	Current price not published	Configuration and compartment count may affect the quote.
Installation	Current price not published	Site work may include power, networking, mounting, concrete, or weather preparation.
Software or service	Current price not published	Ask which recurring services and support terms apply to the proposed system.
Options	Quote required	Possible options include dry-cleaning modules, Package Room capacity, finishes, and outdoor connectivity.
Historical 2014 figures	About $20,000 for 34 compartments and about $2 per compartment monthly	These figures are historical context only and should not be used as a 2026 estimate.

The historical figures come from a 2014 Multifamily Executive article describing a 34-compartment system expandable to 102 compartments. Because the figures are more than a decade old, they are not a current starting price or budget range.

For a useful comparison, ask each vendor to separate hardware, installation, electrical or network work, software, support, accessories, payment terms, and future expansion. Also ask whether the quote covers legacy Package Concierge equipment or a current Parcel Pending product.

 

Package Concierge installation requirements

Package Concierge requires professional installation and site preparation for power, networking, mounting, clearance, and, for outdoor systems, weather exposure.

Requirement	Premier	Express	Element	Why it matters
Power	Dedicated 120V, 15A supply near the kiosk	Dedicated 120V, 15A supply near the kiosk	Hardwired electrical junction when weather-exposed	Electrical work can affect project cost and timing.
Network	Nearby CAT5e or RJ45 connection	Nearby CAT5e or RJ45 connection	Hardwired internet for exposed sites; WiFi or cellular options are documented	The kiosk depends on a reliable connection for cloud workflows.
Ceiling clearance	92-11/16 inches minimum	87 inches minimum	Not specified in the available material	A few inches can determine whether an indoor model fits an existing mailroom.
Anchoring	Normally floor-anchored to concrete	Normally wall-anchored	Mounted on a concrete pad	Mounting affects structural preparation and layout.
Weather	Indoor protection required	Indoor protection required	Designed for outdoor use	Only Element is intended for exposed outdoor placement.

Installation material calls for a dedicated 120V, 15A outlet within seven horizontal feet of an indoor kiosk and a CAT5e network jack at a matching location. This is more involved than placing cabinets in an available room.

Premier needs about 93 inches of ceiling clearance and usually anchors to the floor. Express needs 87 inches and normally anchors to a wall. That difference can make Express easier to consider in an older or lower-ceiling mailroom, though the full site still needs professional review.

 

Outdoor operating limits

Element-specific distributor material lists an operating range of -10°F to 125°F and a 100 mph wind rating. The parent company’s outdoor page gives a slightly different general temperature range of -13°F to 122°F, so buyers should use the specifications in the final submittal for the quoted model.

Weather-exposed Element installations require a suitable concrete pad and hardwired electrical and internet junctions. WiFi and cellular options are documented, but they do not remove every outdoor site-preparation requirement.

 

Package Concierge review: pros and cons

Package Concierge offers useful model variety and resident-access options. Buyers should weigh those strengths against pricing opacity, site work, resident fee concerns, and questions about the standalone product roadmap.

 

Pros

• Several package-management formats: Element, Premier, Express, and Package Room cover outdoor lockers, premium indoor lockers, compact indoor installations, and open-room storage.
• Multiple pickup methods: PINs, barcodes or QR codes, app access, and Premier RFID give residents more than one way to retrieve deliveries.
• Concrete accessibility accommodations: Premier and Express can route deliveries to reachable compartment heights for residents who need that setting.
• Options beyond basic pickup: Documented features include returns, peer-to-peer exchange, vacation mode, and Premier dry-cleaning modules.
• Support within a larger locker organization: Package Concierge is now part of Quadient and Parcel Pending rather than operating as a standalone company.

 

Cons

• No transparent current pricing: Buyers cannot compare total acquisition and recurring costs without requesting a quote.
• Material retrofit needs: Dedicated power, networking, anchoring, clearance, and possible concrete work may expand project scope.
• An unclear standalone roadmap: New inquiries flow through Parcel Pending, so buyers should ask how Package Concierge branding, hardware, integrations, and support will evolve.
• Potential resident fee friction: Properties can set registration and storage fees and may require a card on file.
• Fixed compartments cannot handle every item: A Package Room or separate overflow policy may still be necessary.

 

What do Package Concierge customers say?

Trustpilot lists Package Concierge at 4.1 out of 5 from 123 reviews at the time of this review.

Positive reviews often praise support representatives for resolving PIN, access, and locked-compartment problems. Negative reviews mention property-set storage or late fees, occasional barcode and notification failures, and long support waits during busy periods.

These comments reflect individual customer experiences, not guaranteed results at every property. Buyers should still ask about support response terms, escalation procedures, hardware replacement policies, and references from properties with similar package volume.

 

Is Package Concierge right for your property?

Package Concierge may fit properties that want carrier-agnostic package automation and can support the required infrastructure. It should not reach the shortlist until the site, fee model, overflow plan, integrations, and post-acquisition product path are clear.

Package Concierge may be worth considering when:

• You need fixed lockers for routine resident deliveries.
• You need an outdoor locker option and can prepare the site for Element.
• You want PIN, barcode, app, or Premier RFID pickup options.
• You need an open Package Room to complement lockers.
• You can meet the power, network, ceiling, and anchoring requirements.

Look closely at other approaches when most deliveries are oversized, room dimensions conflict with the required clearances, or you want package management considered alongside building-wide access and security. ButterflyMX, for example, combines package rooms with video intercoms, access control, mobile access, visitor access, vehicle access control, elevator controls, security cameras, smart lock integrations, and wallet-based credentials.

Before signing, request written answers about the exact equipment being quoted, current integrations, resident charges, installation responsibilities, support ownership, recurring fees, upgrade paths, and expansion costs.

 

Package Concierge alternatives

Package Concierge alternatives represent several operating models: another fixed-locker system, a parent-brand locker line, an open package room, or a managed package service.

• Parcel Pending by Quadient: Parcel Pending is the current parent brand and the destination for new Package Concierge locker inquiries. It belongs on the shortlist when evaluating the current Quadient product line.
• Luxer One Smart Lockers: Luxer One is a frequently cited fixed-locker alternative in multifamily comparisons.
• ButterflyMX Package Room: ButterflyMX offers package-room access workflows within a broader property access and security platform. This option is relevant for properties comparing fixed compartments with flexible open-room storage.
• Postal Solutions Managed Package Room Service: A managed service adds an operating layer to a package room or locker setup rather than focusing only on new hardware. This model may interest teams that need help with day-to-day package handling.

 

Package Concierge vs. ButterflyMX

Package Concierge focuses on parcel lockers and package-room workflows, while ButterflyMX offers package rooms within a broader property access and security platform. The better fit depends on whether your priority is fixed-compartment automation or package access connected to more property-entry workflows.

Feature	Package Concierge	ButterflyMX	Why it matters
Package-management format	Element, Premier, and Express use fixed locker compartments; Package Room provides open-room storage for oversized and overflow items.	Supports package-room access workflows as part of its property access and security platform.	Fixed compartments organize individual deliveries, while an open room can adapt to irregular sizes and changing volume.
Resident credentials	Supports PINs, barcodes or QR codes, the mobile app, and RFID credentials on Premier.	Supports smartphone-based access and wallet-based credentials on compatible devices.	Credential options affect convenience and alignment with the rest of the property’s access system.
Camera and security context	Kiosk cameras capture package-deposit images, and transaction records track delivery and pickup activity.	Offers security cameras and video intercoms within the same broader platform as package rooms and access control.	A package transaction record and a broader entry-security workflow meet related but different operational needs.
Property access scope	Centers on parcel delivery, pickup, returns, exchanges, and package-room operations.	Supports video intercoms, access control, visitor access, vehicle access control, elevator controls, security cameras, smart lock integrations, mobile access, and package rooms.	Some buyers want a dedicated package system, while others want package management evaluated alongside doors, gates, visitors, and other entrances.
Visitor workflow	Package workflows include carrier deposits and documented peer-to-peer item exchange on applicable models.	Residents can receive visitor calls, see and speak with visitors, grant access remotely, and create temporary visitor access.	Properties with broader guest-access needs may want to evaluate visitor and package workflows together.

Neither form factor is right for every property. Compare actual package sizes, delivery volume, staff workload, available space, infrastructure, resident credential preferences, and the other entrances your team must manage.

 

Frequently asked questions

Who owns Package Concierge?

Quadient owns Package Concierge through its Parcel Pending business. Quadient acquired Package Concierge in December 2024 after Gibraltar Industries had owned the company since 2017.

 

Is Package Concierge still sold as a standalone product?

New hardware inquiries are routed to Parcel Pending, while existing Package Concierge systems continue to receive service. Ask which brand and exact equipment will appear in a new proposal.

 

How much does Package Concierge cost?

Package Concierge does not publish current pricing, so buyers must request a quote. The often-cited price of about $20,000 plus $2 per compartment monthly comes from 2014 and is not a current estimate.

 

How do residents open Package Concierge lockers?

Residents can use a PIN, barcode or QR code, or the mobile app. Premier also supports RFID credentials.

 

Does Package Concierge require internet access?

Yes. The kiosk requires internet connectivity; indoor installations generally use a nearby Ethernet connection, while Element has documented hardwired, WiFi, and cellular options.

 

What is the difference between Element, Premier, and Express?

Element is the outdoor series, Premier is the premium indoor series with RFID and floor anchoring, and Express is a compact indoor series with a lower ceiling requirement and normal wall anchoring.

 

Does Package Concierge charge residents fees?

Individual properties set registration and storage fees rather than following one universal Package Concierge fee schedule. Residents may need to keep a payment card on file.

 

What do customers say about Package Concierge?

Trustpilot lists a 4.1 out of 5 score from 123 reviews. Reviewers often praise helpful support, while some report fee disputes, notification or barcode problems, and support delays.

 

What are the main Package Concierge alternatives?

Relevant alternatives include Parcel Pending, Luxer One Smart Lockers, ButterflyMX Package Room, and a managed package-room service from Postal Solutions. The best category depends on whether you want fixed lockers, an open room, a broader access platform, or operating support.

 

Final verdict on Package Concierge

Package Concierge may suit properties that want automated lockers, multiple pickup credentials, indoor and outdoor options, and a separate plan for oversized deliveries. Its clearest strengths are model variety and detailed accessibility features.

The main tradeoffs are the lack of current public pricing, meaningful site requirements, possible resident fee friction, and uncertainty about how the standalone Package Concierge line will evolve under Parcel Pending. Compare written quotes, site plans, support terms, integration commitments, and overflow workflows before choosing a system.

If your property prefers an open package room or wants package management connected to a broader access and security platform, consider ButterflyMX alongside dedicated locker providers. Explore ButterflyMX and request a demo to compare the approach with your property’s needs.

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