woman retrieving package from ParcelPoint smart locker


Key takeaways

  • ParcelPoint Smart Lockers are a package locker solution to manage deliveries at multifamily and commercial buildings.
  • A ParcelPoint package locker can be paid for on a customized payment plan.
  • ParcelPoint may be a decent option for package lockers, but a package room is a better package management system.


Online shopping has grown exponentially in the last few years, and due to its convenience, it’s here to stay. As a result, many apartment buildings have experienced an influx of deliveries and are in dire need of streamlined delivery management. Whether you’re an owner or a manager, your property needs a package management solution. And one solution you’ve probably heard of is the ParcelPoint Smart Locker.

This post answers the most commonly asked questions about the ParcelPoint package locker. We also cover how it works, its pricing, and compare it to other package management solutions.

This post covers:


About Pitney Bowes

ParcelPoint Smart Locker is the package management solution offered by Pitney Bowes. Pitney Bowes is a global shipping and mailing company founded in 1920. As a certified work-share partner of the United States Postal Service, Pitney Bowes has developed over the last 100 years to keep up with the evolution of mail.

Namely, in 2021 the company introduced ParcelPoint Smart Lockers, their contribution to the package management space.

These lockers are designed for any organization with centralized mail operations, meaning:

  • Multifamily apartments
  • Gated communities
  • Industrial complexes
  • Commercial offices
  • Coworking spaces
  • Higher education institutions

Pitney Bowe’s locker system can integrate with other systems already used in your mailroom. So, when a package is placed in a locker, the recipient receives an alert with an access barcode for retrieval.


need a package management solution? try ButterflyMX


About the ParcelPoint Smart Locker

The ParcelPoint Smart Locker is designed to simplify inbound package handling. These self-service lockers are created with security, safety, and convenience in mind.

Further, the lockers integrate with other Pitney Bowes products and services, including their package tracking solutions. The primary goal of the ParcelPoint Smart Locker is to streamline package delivery and reduce package theft.


How ParcelPoint package lockers work

Setting up a ParcelPoint package locker may be relatively easy. In fact, the time between placing an order and using the locker can be as little as four weeks. However, this time may vary depending on demand and your building’s infrastructure.

Once the locker system is up and running, it may be fairly easy to use. Couriers make deliveries to the smart locker. Those deliveries automatically trigger a notification system that sends an alert and a barcode to the recipient. Then, the package recipient must scan the barcode at the locker to verify their identity. Once verified, the parcel locker door opens and the resident can retrieve their package.

Notably, ParcelPoint offers customization options depending on the smart locker’s location, delivery volume, and any delivery management workflows.


See how the ButterflyMX package room works:



  • Contactless delivery
  • Inbound delivery management
  • 24/7 self-service access
  • Customizable locker setup
  • Fast delivery and installation
  • Integration with the Pitney Bowes package tracking system


ParcelPoint pricing

ParcelPoint pricing is only available upon request. However, the company does offer special financing options, including a monthly payment plan.


Pros & cons


  • Sends email and text notifications to recipients when deliveries have arrived.
  • Secure, contactless delivery with a barcode verification process.
  • 24/7 availability and self-service.


  • No option to customize the smart locker size or the number of lockers.
  • Lack of clarity on integrations outside of existing Pitney Bowes services.
  • Lack of insight into the data and analytics features offered.
  • It may be more expensive compared to other package solutions.
  • Lockers cannot accommodate packages of all sizes.
  • Some couriers may find the process of scanning packages and placing them in individual lockers tedious. As a result, they may not use the locker system at all.


Putting packages in a package locker.


Alternatives to the ParcelPoint Smart Locker

So, you know the basics about the ParcelPoint Smart Locker and how it works. But how does it stack up to other package management solutions?

While the ParcelPoint package locker offers features that may be useful in residential buildings, it’s not the only solution available. In fact, package lockers can often be expensive, with little wiggle room to make them work for your space and needs.

So, many property managers and owners seek a more affordable and customizable package management system: a package room.


ParcelPoint vs. ButterflyMX

While a ParcelPoint locker may improve delivery and package management, it falls short compared to better alternatives such as the ButterflyMX package room. The ButterflyMX package room offers all the perks of the ParcelPoint Smart Locker with the additional benefits of more space and integrations with numerous property management software.

Furthermore, the ButterflyMX package room is completely customizable. Chances are, your property has an empty room that you can turn into a package room. With just a video intercom and a few shelves, your package room is ready to go. And couriers can deliver packages of all sizes — eliminating the chances of oversized deliveries being left vulnerable to theft.

Consider how many properties, even those with package lockers, have packages sitting in the lobby or with the front desk staff. Couriers are significantly more likely to use package rooms correctly because they’re faster than lockers and can accommodate packages of any size.

What’s more, the ButterflyMX package room intercom takes a time- and date-stamped photo of all entry events. This way, if theft does occur, you can easily track every person who’s been in the package room.


ButterflyMX package room alternative to ParcelPoint lockers


Overall, Pitney Bowes offers a well-rounded package management solution, but it still has the pitfalls shared by all package lockers. The ButterflyMX package room is a versatile and user-friendly alternative to help you manage the dozens of packages arriving at your property every day.


Feature ButterflyMX Package Room ParcelPoint Smart Locker
Flexible space Yes No
Integrations with other systems Yes No
Automated resident notifications Yes Yes
Fast installation Yes No
Fits packages of all sizes Yes No


ButterflyMX package management system


Disclaimer: ButterflyMX provides these blog posts to help our customers and potential customers make the right business decisions for them. Our blog posts are based on the information we have available to us at the time of writing.

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Jeff Granger

I'm a native Texan and tech guru who is fascinated by technology's impact on the real estate industry.