Key takeaways
- Touchless visitor management is a more sanitary and efficient alternative to hands-on visitor management systems.
- Contactless visitor management is more hygienic, reduces the risk of error, and saves time for staff and visitors.
- ButterflyMX enables contactless visitor management with convenient digital access solutions like Visitor Passes and Delivery Passes.
Every building needs a way to safely yet efficiently manage visitors. Apartment residents and office tenants alike expect their guests to have quick and easy access to their buildings. However, outdated solutions like manual visitor processing and paper sign-in logs are time-consuming and insecure. So, what’s the best solution to manage visitors in a quick, hands-off way? A touchless visitor management system.
In this post, we explain touchless visitor management and how it works. Then, we go over the benefits of hands-free visitor management and help you choose the best system for your property.
This post covers:
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Video Intercoms
Open doors, gates & garages from anywhere.
Access Control
Fob, key cards, PINs, and mobile apps.
Security Cameras
Visibility throughout your property.
Vehicle Access
Hands-free access for gates & garages.
Package Room
Receive, store, and manage deliveries.
Smart Locks
Connect to all major brands and models.
Elevator Controls
Unlock key-fobbed elevators for anyone.
Front Desk Station
See all your doors and cameras in one place.
The best touchless visitor management system
ButterflyMX offers the most robust touchless visitor management system. ButterflyMX’s powerful, versatile system lets tenants take more control of visitor access while reducing administrative work for your staff.
With the ButterflyMX digital visitor management system, a tenant can easily swipe on their phone to open the door remotely for themselves or their guests.
ButterflyMX’s visitor management system consists of:
- Smartphone-based Video Intercom. When a visitor arrives at a building with ButterflyMX, they can either use a pre-generated access code to enter or video call a tenant or staff member to request access.
- Visitor Passes. ButterflyMX Visitor Passes are digital access codes that tenants and staff can send to planned visitors in advance. When visitors arrive, they simply hold the QR code on their phone to the intercom’s camera to unlock the door.
- Front Desk Station. The ButterflyMX Front Desk Station offers live video feed from your video intercoms with instant communication that allows you to speak with residents and visitors seeking to gain access to your building.
For a completely touchless access experience, all you have to do is connect your video intercom to your automatic door. That way, when a visitor scans their Visitor Pass or a tenant swipes to open on their smartphone, the door opens automatically — no physical contact is needed.
Watch how ButterflyMX works:
What is touchless visitor management?
Touchless visitor management is a way to process and keep a record of the visitors who enter your property without requiring any physical contact.
Property managers have used guest management systems for decades to verify visitors’ identities and log every guest who enters the property. However, many outdated visitor management systems require visitors to use a communal object or talk face-to-face with a staff member to create a record of their visit.
For example, consider an old pen-and-paper system or a touchscreen kiosk. In both cases, every visitor would be picking up the same pen or touching the same screen. And if you have a staff member process visitors, that creates an unnecessary point of contact.
Is touchless visitor management the same as no-touch and contactless?
Yes, all of these phrases refer to the same thing: a visitor management system that reduces exposure for visitors when entering and leaving a property.
How much does touchless visitor management cost?
The cost for touchless visitor management systems varies depending on the system that you purchase. Costs are typically in the thousands. While this is a large upfront cost, a robust touchless visitor management system like the one from ButterflyMX saves your property money in the long run by reducing administrative burdens and delivering a significant return on investment by enhancing operational efficiency and tenant satisfaction.
By streamlining visitor management with ButterflyMX, properties can focus resources on creating better resident experiences instead of managing cumbersome processes.
From hands-on to hands-free visitor management
After the COVID-19 pandemic, property managers and tenants alike saw the value in minimizing the contact visitors made with shared objects and other people. As a result, buildings have started adding contactless visitor management systems that render the communal infection risk of a shared pen a thing of the past.
Properties of all stripes have been reaping the benefits of touchless visitor management. Commercial properties constantly receive business-related visitors like vendors and prospective employees and need an office visitor management system. Meanwhile, multifamily properties must grant safe access to delivery couriers and residents’ guests through a robust visitor management system.
No matter what kind of property you manage, you need a way to verify the identities of approved guests while securing the property against intruders. Touchless visitor management is a safe, efficient way to do that.
How does touchless visitor management work?
Touchless visitor management works by using technology to control building access, requiring visitors to prove their authorization to enter and log visitor entries while reducing or eliminating physical contact. Before touchless technology, visitor management systems usually required a staff member to process and vet visitors. As a result, staff members couldn’t perform other important duties because they had to monitor the front entrance at all times.
But now, you can minimize person-to-person interactions by depending on an entirely automated, technology-powered system.
A visitor check-in app or a QR access code assigned by a tenant gives visitors an easier and more efficient alternative to hands-on visitor management systems. Instead of wasting time writing their names in a visitor log or using a bulky, multi-step touchscreen sign-in kiosk, a visitor can verify their identity and provide their information for your records with a few taps on their smartphone.
Touchless visitor management requires two parts:
- Visitor credential. A no-touch visitor management system needs to verify a visitor’s identity before the visitor can navigate the building. So, some visitor management systems use biometric data, like a scan of a visitor’s face, for these purposes. A better option that’s just as effective is depending on a visitor’s smartphone.
- Visitor management console. To properly enable touchless access, your building will need a system that can scan and verify the data that’s been transmitted wirelessly. For example, your contactless visitor management software might use a camera that scans a visitor’s QR code.
5 benefits of touchless visitor management
- More hygienic
- No risk of error
- Increased productivity for staff
- Faster sign-in for visitors
- Contact tracing
1. More hygienic
These days, hygiene and disease safety are a top priority of many property managers and residents. Cold and flu droplets might survive on surfaces outside of a human body for hours, or even days. Increase peace of mind among your tenants by removing one common vector of infection.
2. No risk of error
Contactless visitor management is more high-tech and less prone to error.
For example, if you depend on a pen-and-paper system to log visitors, what’s stopping someone from simply writing down the wrong name? And even an approved visitor might simply have bad handwriting, preventing you from fully accessing your records in the future. So, a high-tech visitor management system will help eliminate false sign-ins as well as unreadable penmanship.
3. Increased productivity for staff
Contactless visitor management systems process visitors faster and save time for staff. Staff members who previously had to manually process visitors and enforce workplace visitor policies will appreciate that they have more time for other tasks, like improving the resident experience.
By implementing an app-based visitor management system, you ensure that staff members no longer need to spend their valuable time checking visitors’ IDs or credentials and logging their arrival. And if you need to review past visitor logs, you can easily jump to whichever date you want using software instead of painstakingly looking through a series of physical logs.
4. Faster sign-in for visitors
Touchless visitor management overhauls the entire visitor registration process by making it faster for visitors to sign into a building. This is achieved by allowing visitors to get their access credentials (such as a temporary guest PIN code) in advance. When they arrive at the property, they can tap a button via the app on their mobile device to seamlessly access the property.
5. Contact tracing
In the event that employees have contracted an illness at your property, you can use your touchless visitor management system to contact and trace everyone who may have been exposed. A good visitor management system like ours allows you to see exactly who has entered your property on any given day. This can help you to warn staff members to isolate and protect themselves from further spreading any illnesses.
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