8 Best Visitor Management Systems: How It Works & Top Features

 

 

All types of buildings, from multifamily to industrial, welcome visitors daily. So, it’s essential their property has a visitor management system in place. That way, properties can maintain their employees’ or tenants’ safety and security without inconveniencing guests.

Unfortunately, many buildings rely on outdated guest management solutions, such as sign-in sheets or visitor kiosks. But in an age when technology enhances nearly every part of our daily lives, why isn’t it more widely applied to visitor management? After reading this comprehensive buyer’s guide, you may consider buying a modern visitor management system.

This post covers:

• 8 best visitor management systems
• What is a visitor management system?
• What does a visitor management system do?
• What are the benefits of visitor management systems?
• Who needs a visitor management system?
• How many types of visitor management systems are there?
• The future of visitor management and access control

 

8 best visitor management systems

Ready to invest in a visitor management solution for your building? Read on to learn more about some of the best options on the market.

The 8 best visitor management systems to buy are:

1. ButterflyMX
2. Greetly
3. The Receptionist
4. Raptor Technologies
5. Envoy Visitors
6. SwipedOn
7. Proxyclick Visitor Management System
8. Teem by iOFFICE

 

 

1. ButterflyMX

ButterflyMX is more than just an access control solution for property staff and residents. It’s also a robust system that enables simple access for visitors at both multifamily and commercial properties.

Installed at a property’s entrance, the ButterflyMX video intercom provides a way for visitors to request access directly from tenants or staff. With a few taps on the intercom’s touchscreen, a visitor can video call any staff member or tenant and receive access remotely.

Additionally, properties can implement the ButterflyMX front desk station, which does not require our hardware. Instead, this software helps property staff digitally log visitors and contact residents to confirm the visitor’s identity. Above all, the front desk station doesn’t require staff to be present. Instead, thanks to the cloud-based software, they can be located off the property to authorize visitor access.

Of course, pairing the front desk station with the video intercom will provide the best experience. That way, you’ll enable numerous ways for visitors to enter.

ButterflyMX’s visitor access features include:

• Virtual keys. Virtual keys are access credentials that residents can send to visitors for one-time or recurring use. A virtual key contains a QR and PIN code that visitors can scan or enter into a ButterflyMX device to gain access. This allows friends, family, and even service providers — like dog walkers and house cleaners — to easily enter the building, even if a resident isn’t home.
• Delivery PINs. A delivery PIN is an access code for couriers. Property staff assigns delivery PINs to each carrier, which they enter into the ButterflyMX video intercom for building access. Staff can revoke or change the PIN at any time.
• Delivery passes. A delivery pass is a six-digit code that residents send to couriers to ensure property access. To maintain security, all delivery passes are single-use. Residents create a pass through the ButterflyMX mobile app. They then paste the access code into the delivery instructions from any e-commerce provider upon checkout.

 

2. Greetly

Greetly aims to relieve the monotony of administrative office tasks through its products and software.

Their visitor management service features:

• Mobile app. Their entire management system for both visitors and property managers alike is managed through a mobile app.
• Pre-appointment and pre-registration. Visitors make appointments and register to visit a property well in advance of their arrival via Greetly’s visitor management software.
• Visitor guide. Visitors can be provided with a map (via their mobile devices) and instructions on how to navigate a property.
• Temporary access credentials. Visitors are assigned temporary access credentials that expire within a set time period.

Greetly’s software also allows visitors to sign themselves in and receive notifications for employees of a visitor’s arrival. Additionally, Greetly offers separate software for visitor registration, office management, and virtual receptionist systems.

 

3. The Receptionist

The Receptionist started in 2013 and offers a visitor management system that operates from iPads. Using The Receptionist might be a no-brainer for properties that run off Apple products.

The Receptionist’s visitor management software features:

• Two-way communication. Property staff and visitors can communicate through the app if any questions arise.
• Custom interface. The ability to customize your visitor management system’s interface allows you to include buttons and prompts that relate to your property’s industry, such as healthcare or education.
• Returning visitor check-in. The Receptionist’s software recognizes returning visitors and expedites their entry process.
• Video playback. Visitors are shown videos prior to entering your building. Video categories include everything from instructional safety demonstrations to greetings and overviews of your property.
• Cloud-based visitor logs and data retention. All visitor data is stored indefinitely in the cloud and is accessible at all times.
• Employee check-in and check-out. In addition to visitors, this software monitors employees.
• Multiple entrances. The Receptionist’s software covers the whole property, not just a single entrance.

 

4. Raptor Technologies

Raptor Technologies offers visitor management software for schools, which is tailored to the unique needs of school systems. The main pitch of their product is to screen and track everyone who enters a school to ensure student safety.

Specific features of Raptor Technologies’ visitor management software includes:

• Visitor screening. A visitor’s ID is scanned, and their information is checked to ensure that they are not on sex offender registries or other criminal alert systems.
• Custodial rights confirmation. Parents’ custodial rights over a child are confirmed when it comes to picking up, which is itself a unique visitor situation that schools face.
• Alerts. School staff and security are immediately notified of any issues that arise if a visitor’s information is flagged.
• Custom visitor badges. Visitors are provided with detailed visitor badges that specify who they are and why they visit the school.

For schools, Raptor Technologies also offers software for volunteer management systems, school pass and hall pass management systems, and dismissal management systems.

 

5. Envoy Visitors

Envoy Visitors is a guest management software solution designed for commercial buildings, particularly hybrid workspaces. It creates a polished and seamless experience for hosts and visitors, ensuring a safe and convenient workplace.

The Envoy Visitors platform includes:

• Sign-in. When visitors arrive, they use Envoy Visitor to sign in. Admins can customize a series of questions for visitors to answer upon signing in.
• Visitor registration. Tenants and employees can easily register upcoming visitors and send them emails with information about their visit.
• Optional photo capture. Building admins decide whether the system will take a photo of the visitor upon arrival.
• Instant notifications. The Envoy software automatically notifies employees when their guest has arrived.
• Badge printing. You can opt to print visitor badges when a guest signs in.
• Visitor analytics and reporting. Envoy provides insights into visitor volume, who hosts guests, and more.

 

Read the full Envoy Visitors review »

 

6. SwipedOn

SwipedOn is a robust visitor management system that includes a variety of tools for commercial buildings and workplaces.

Its visitor management platform includes:

• Contactless sign-ins
• Visitor screenings
• Digital agreements
• Evacuation management
• Automatic employee notifications
• ID badge printing

SwipedOn also offers separate platforms for employee sign-ins (SwipedOn Pocket) and desk booking (SwipedOn Desks)

However, perhaps its strongest feature is its robust data reporting and analytics. These tools enable building owners and operators to monitor system usage, visitor quantity, and more. So, with SwipedOn, you’ll get an accurate picture of who is in the building and when.

SwipedOn has three plans: Starter, Business, and Enterprise. The Starter plan accommodates up to 25 employees and includes basic visitor and employee sign-in tools. The Business and Enterprise plans accommodate unlimited employees. They both offer additional tools and features, although the Enterprise plan is more robust.

 

Read the full SwipedOn review »

 

7. Proxyclick Visitor Management System

The Proxyclick Visitor Management System is a visitor check-in platform that’s simple, straightforward, and easy to use. Proxyclick’s visitor management app may have an intuitive and user-friendly interface, creating a strong first impression for building visitors.

Designed primarily for commercial properties, Proxyclick is a great solution for everything from small businesses with simple lobbies to high-security enterprises. It’s also helpful for companies implementing a hybrid workplace, as Proxyclick includes an employee and desk booking system.

Proxyclick’s Essential plan (for small companies) costs $100 per month, and the Premium plan (for medium to large companies with a more complex visitor, contractor, or employee workflow) costs $300 per month. Proxyclick also offers an Enterprise plan, but you must request a quote for pricing.

 

Read the full Proxyclick review »

 

 

8. Teem by iOFFICE

Used by many corporations, Teem by iOFFICE may deliver a high-quality visitor management solution. With Teem, you get tools for visitor management, space, and desk booking, way-finding and navigation, and workplace analytics.

Through the Teem platform, visitors—from contractors to interviewees—and employees can sign in quickly and securely upon arrival. Admins can create custom questionnaires for visitors to answer and enable automatic notifications sent to employees when they have a visitor. Tenants and employees can also pre-register guests to save time. Additionally, the platform has a clean user interface that speeds up the check-in process.

Pricing for Teem’s visitor management system is $1,000 per lobby per year. This includes access to the Teem app, visitor logs, email and SMS notifications, visitor badge printing, and visitor documents. You can also purchase Teem’s desk booking platform for $40 per desk per year and Teem’s room booking platform for $150 to $250 per room per year.

 

Read the full Teem by iOFFICE review »

 

What is a visitor management system?

A visitor management system (VMS) is a platform that allows buildings to use technology to vet, monitor, track, and record every guest who visits them. Most guest management solutions consist of software, hardware, and databases that work together to improve physical security while ensuring a great guest experience.

With a guest management system, building staff and tenants can:

• Pre-register guests
• Give guests access credentials
• Require visitors to provide background information, digitally sign documents, and submit legal documents before their visit
• Screen visitors
• Communicate with visitors and give them instructions regarding their visit and directions to navigate the building
• Streamline the sign-in process
• Print badges for guests
• Enable a touchless sign-in process
• Automatically greet visitors
• Keep a comprehensive digital visitor log

Buildings have always had to manage visitors, but it took a long time to get from outdated paper visitor logbooks to modern digital visitor access solutions.

 

What are examples of visitor management systems?

Examples of visitor management systems include:

• On-premise systems such as Lenel and Tyco Software House.
• Integrated systems, such as ButterflyMX, integrate with access control systems.
• Kiosks such as Sine.
• Visitor sign-in apps such as The Receptionist.

 

Office visitor management system

While a visitor management system is vital for any property, workplaces require a special office guest management system.

In this case, the visitors are all visiting a commercial space, meaning they’re paying clients, delivering large quantities of office supplies, or important management professionals. Thus, the purpose of an office visitor management system is a bit different than its general visitor management system counterpart.

 

What does a visitor management system do?

A visitor management system verifies and tracks the activity of guests at a property. When guests arrive, the visitor kiosk records each guest’s information, including the purpose of the visit. This way, the property can maintain a safe and secure environment by eliminating possible trespassers. In fact, in the event of a security breach, the stored information is the perfect resource for identifying intruders.

Additionally, a visitor management system provides temporary access to visitors for certain areas, such as a common area. So the visitor will enjoy a seamless experience without needing a guide. More importantly, guest management systems notify the tenant of their guest’s arrival for added convenience. This all adds up to create an exceptional visitor experience.

 

How does a visitor management system work?

A visitor management system—also known as a visitor registration system or visitor kiosk—records the visitor’s information and reason for visiting. The system then notifies the respective tenants of the guest’s arrival. Various systems fall into this category, from pen-and-paper sign-in sheets to digital check-in devices.

In the past, it was common to see offices with receptionists or secretaries who managed visitors. They’d get the guest’s name and call the employee the guest was visiting. Other times, guests had to sign in and wait to be assisted, leading to a poor visitor experience.

However, as technology has advanced over recent decades, so has visitor management.

Nowadays, most commercial and residential buildings use more advanced visitor management systems.

 

How much is a visitor management system?

Visitor management software costs are often based on a monthly or yearly subscription. The monthly cost can be as little as $25 or as high as $400. This price range is so large because there are many different types of visitor management software available.

 

Visitor management system features to consider

By now, you know how important it is to have an effective visitor management system at your building. But how do you choose the right system for your tenants and their visitors? Read on to learn which features are suited for the best experience.

Features to look for in the best visitor management system include:

• Mobile app. By choosing a visitor management solution with a mobile app, your tenants can receive notifications directly on their phones informing them of a guest’s arrival. Guests can even request building access, which notifies tenants via their smartphone. Then, tenants can remotely let in their guests after speaking to them over a video call.
• Integrations. For the most streamlined experience, ensure your guest management system integrates seamlessly with other proptech solutions like property management software and access control systems.
• Delivery support. Property management systems often fail to grant easy access to delivery drivers. So, you must find a solution that supports individual couriers to safely and securely deliver packages. The best method is to select a system that provides each courier with a unique PIN code to access the building.
• Camera. Lastly, ensure your visitor management system has a camera to support two-way video calls and increase the security of your property. Guest management systems with cameras keep digital visitor logs of who has entered your building, which you can review later.
• Touchless entry. The best visitor management systems create a hands-free entry experience for visitors by accepting touchless credentials like QR codes for access.

 

Discover more about the front desk station:

 

What are the benefits of visitor management systems?

Visitor management systems offer countless benefits in any building with visitors. When choosing a solution, pay attention to the features of the digital visitor management system to reap the most benefits.

The great benefits of visitor management include:

• Convenience. Tenants, staff, and visitors can take advantage of the convenient features of a visitor management system. For the best results, consider implementing an access system that supports visitor management or integrates with an existing solution.
• Lower operating costs. Visitor management systems no longer require staff members to manage the front desk. Instead, apply their time and effort elsewhere to lower your overall operating costs.
• Enhanced security. Successful visitor management systems improve tenant safety and well-being. With the right system, you’ll have a date- and time-stamped videos or photos of every visitor who enters the building. In turn, you can keep track of who is entering your building.
• Tenant retention. Lastly, tenants are more likely to renew their leases when it’s easy for their visitors to enter the building and feel safer doing so.
• Positive visitor experience. Whether you’re welcoming business partners, delivery carriers, maintenance workers, or friends to the building, you’ll want to ensure a positive visitor experience. A guest management solution can do just that.

 

Who needs a visitor management system?

Visitor management systems benefit many different types of commercial and residential properties. Visitor management commonly benefits any building with a high number of visitors.

Generally, visitor management software is effectively used in:

• Hospitals
• Salons
• Schools
• Church security systems
• College dorms
• Hotels
• Government buildings
• Multifamily residences
• Commercial office buildings

 

Why do you need a visitor management system?

Every property needs a visitor management system because guest management systems help properties keep track of all of the people who visit their locations. As a result, visitor management systems improve safety at your property, enhance the visitor experience, and make a great first impression on visitors and a great lasting impression on tenants.

 

How many types of visitor management systems are there?

Overall, there are four types of visitor management systems.

The types of visitor management systems to choose from are:

• Visitor kiosks
• Visitor management software
• On-site systems
• Cloud-based systems

 

Visitor kiosks

Visitor kiosks are the most rudimentary form of visitor management systems and aren’t ideal for most properties. They are typically self-service stations where guests input their personal information with little to no guidance from a staff member. They are essentially self-service guest check-in processes.

Visitor kiosks will record guest information through one of the following:

• Pen-and-paper. Having guests write down their personal information is unreliable since handwriting can be hard to read and easily falsified. Not to mention, physical records are difficult to keep track of.
• Front desk staff. If a receptionist or security guard manages visitors, tracking so many visitors becomes inconvenient. Plus, it significantly increases operating costs as front desk staff could spend that time handling more important duties.
• Remote doorman. Lastly, a remote doorman is essentially a digitized version of a front desk staff member. An offsite operator monitors any guests requesting access to the property. Upon requesting access, the operator will speak with the guest to determine if access is authorized.

As you can see, visitor kiosks do little to restrict potential threats from entering a building.

 

 

Visitor management software

Visitor management software is a digital platform that allows you to register and keep track of each visitor entering a building.

With guest management software, visitors enter their access credentials, such as a PIN number or QR code. Alternatively, they may enter their personal information on a tablet or phone. Some systems then instruct visitors to enter the building and how to get to their destination. Other systems send visitors mobile notifications or text messages when the tenant is ready to see them.

For tenants, the software notifies them of the visitor’s arrival. If the building has the right access system in place, the tenant can open the door or gate for their visitor remotely.

 

On-site systems

On-site or legacy systems are visitor management solutions that require on-site servers and hardware to collect guest information and grant access. The hardware often takes up a lot of space and requires regular maintenance.

Guest information is collected through a self-service kiosk or by a staff member at the front desk, where it is then stored in the on-site hardware. This information is not accessible anywhere else, which limits how it can be reviewed in the event of a security breach.

Moreover, whenever an update is needed, a technician must arrive on-site to physically update the system, creating downtime for your access control and visitor management systems. Because of the many inconveniences they cause, we recommend you avoid legacy systems to truly get the most out of a visitor management system.

 

Cloud-based systems

Cloud-based visitor management systems are the best way to manage building access for guests. Instead of on-site servers, cloud-based access control systems use the Internet. This means that you can collect visitor information and manage access from anywhere you have an internet connection.

To enter the building, visitors either scan their credentials—in the form of QR or PIN codes—or complete an electronic form on a device such as a tablet. This information is then saved on the system’s server and can be accessed anytime, anywhere.

Moreover, a cloud-based digital visitor management system easily integrates with existing proptech solutions, like access control systems. So, instead of separately managing all of your building’s property technologies, cloud-based systems can “communicate” to streamline processes.

 

 

The future of visitor management & access control

A healthy relationship between visitor management and access control is essential. If you’re looking for the right solution, select an access control system with visitor management capabilities. That way, you can secure your property while still supporting seamless access for authorized visitors.

Some access solutions can integrate with visitor management systems. But why have both when one system can do the job? Ensure your tenants feel safe on your property without inconveniencing them by receiving packages, food deliveries, and guests.

 

Disclaimer: ButterflyMX provides these blog posts to help our customers and potential customers make the right business decisions. Our blog posts are based on the information we have available to us at the time of writing.