Video Intercom with Mobile App: Why Your Building Needs One

 

These days, it seems like you can do anything from a smartphone. You can set your home’s temperature, get food delivered to your door, or even hire a dog walker or house cleaner — all with the tap of a button. And now, thanks to advances in property technology, you can even remotely open doors and gates and manage access to your building. That’s all possible with a video intercom with a mobile app.

Today’s modern video intercoms pair with a powerful mobile app, empowering building staff and tenants to chat remotely with visitors and grant access without clunky or expensive in-unit hardware.

Learn more about smartphone video intercoms, how they work, and why you should invest in one for your building.

This post covers:

• What are video intercoms?
• What is a video intercom with a mobile app?
• How to use a video intercom with a mobile app
• Why your building needs a video intercom with a mobile app
• The best video intercom with a mobile app

 

What are video intercoms?

A video intercom is a building entry system that controls access to a building and enables video communication between tenants and visitors. Video intercoms are installed at building entrances to allow visitors and delivery carriers to request access or alert a tenant of their arrival.

When visitors arrive at a building with a video intercom system, they find the person they’re visiting in the system’s directory. Then, they place a call to that tenant. The tenant receives a video call on their smartphone, which they can answer to see and talk to the visitor. Finally, the tenant can remotely open the door for their visitor by pressing a ‘door open’ button.

 

Watch how ButterflyMX works:

 

What is a video intercom with a mobile app?

A video intercom with a mobile app is a specific kind of video intercom system that allows building tenants to answer calls and open doors from their smartphones. Most app-powered video intercoms are IP intercoms, which operate over the internet.

The video intercom system pairs with a mobile app, which tenants and building staff download to their devices.

Through the mobile app, a resident can:

• Answer a video call from a visitor
• Unlock the door remotely
• View a log of all building entry events with time- and date-stamped photos
• Send virtual keys to guests
• Create single-use delivery passes to send to couriers

 

 

How to use a video intercom with a mobile app

First, a property staff member logs into the intercom’s cloud-based dashboard to use a video intercom with a mobile app. From the dashboard, staff can update the tenant directory and manage access permissions, review audit trails of entry events, and integrate with their existing property management software or products. Once staff has added residents to the directory, they download the intercom provider’s app to their smartphones. Finally, residents can receive visitor calls and open the door or gate remotely.

Below are three different ways you can use a smartphone video intercom:

1. Place and answer video calls
2. Open the door or gate remotely
3. Easily manage the system

 

1. Video calls

An intercom with camera is a powerful visitor management solution for anyone to request property access. Whether it’s an Amazon delivery driver or a resident’s friend, visitors to your building use the video intercom to call any tenant (or a staff member, if you provide that option).

When a visitor arrives at your building, here’s what they do:

1. Search within the intercom’s directory to find the resident they’re visiting.
2. Tap the designated ‘call’ button or dial that resident’s unique code.
3. Speak to the tenant when they answer (and if your intercom offers two-way video, the visitor will be able to see the tenant, too).

 

When a tenant receives a video call, here’s what they do:

1. Receive a notification on their smartphone through the intercom’s mobile app.
2. Answer the call like they would any other phone call. The app might allow them to turn on their camera for a video call or keep it off for an audio call.

 

 

2. Open the door or gate remotely

Perhaps the greatest feature of a video intercom with a mobile app is the ability to open the door or gate right from your smartphone.

There are several ways you can open the door:

• Swipe or tap a ‘door open’ button within the mobile app.
• Use a voice command, like Siri or Alexa
• Enter a PIN code on the intercom
• Scan a virtual key (for visitors)
• Use 3D/haptic touch (for iPhone users)
• With an Apple Watch
• Tap a button during a video call from a visitor

 

Watch how you can open the door or gate with ButterflyMX:

 

3. Easily manage the system

For property staff, video intercoms with a mobile app are easy to manage and update. Most come with cloud-based software, meaning you can manage the system anywhere on any device.

From your admin dashboard, you can:

• Update the tenant directory
• Adjust access permissions
• View a log of all entry events with time- and date-stamped photos
• Create and assign delivery PINs for couriers

 

 

Why your building needs a video intercom with a mobile app

Every building needs an access control solution. In some places — like New York City intercom laws — systems are mandatory for many buildings.

Plenty of building entry systems exist, but a video intercom with a mobile app offers the most benefits for property staff, tenants, visitors, and even building developers and owners.

 

Benefits for tenants and residents

Apartment residents and commercial tenants benefit from the convenience and security of a video intercom with a mobile app.

• Remote access abilities. With a smart video intercom, residents can unlock the door for visitors, delivery carriers, and service providers — even when they’re not home.
• More ways to open the door. Residents don’t have to worry about carrying keys or fobs everywhere. Instead, they can unlock the door with the tap of a button on their phones, with a PIN code, or even with their voice.
• Seamless visitor access. When a guest arrives at the front door, they have to place a video call to the resident to let them know. The resident doesn’t have to leave their couch to open the door. Plus, residents can send virtual keys to guests in advance. Residents can even open the door remotely for unplanned visitors when they’re not home.
• Never miss a delivery. No one likes missing their delivery or having a package stolen. A video intercom with a mobile app prevents missed deliveries by providing a foolproof way for delivery carriers to request property access. Residents can also send single-use delivery passes to couriers for even easier access.

 

Benefits for property managers and building staff

Residents aren’t the only ones who enjoy using a video intercom — property staff does, too. The benefits of a smart video intercom are endless for property managers.

• Cloud-based management. Many building entry systems require you to go onsite to update the directory or manage the system. However, a smartphone-based video intercom has cloud-based software that allows you to manage access from anywhere.
• No need to purchase and program fobs. Key fobs are costly and finicky. Additionally, tenants often lose, break, or forget them. With a smart video intercom, tenants can use their smartphones instead, which saves you time and money.
• No in-unit hardware. You’ll never receive service requests from residents complaining of broken apartment intercom hardware. Plus, if you’re retrofitting a smart intercom into an existing building, you won’t have to disturb residents in their apartments by installing in-unit hardware.
• Increase resident satisfaction. A video intercom with a mobile app improves the resident experience, which leads to lower turnover and increased NOI.

 

Benefits for developers and owners

Though building owners and developers may never interact with the video intercom system, there’s still good reason for them to invest in one for their properties.

• Low cost: Video intercoms with a mobile app don’t need building wiring or in-unit hardware. So, you’ll save thousands on hardware and installation costs.
• Easy to install: Smartphone-based video intercoms are quick to install since there is no in-unit hardware or wiring.
• Increases tenant satisfaction: Tenants cite smart access solutions as one of the top amenities they seek in an apartment or office.
• Elegant yet durable: A sleek video intercom adds instant curb appeal to attract prospective tenants but is sturdy enough to withstand the elements. Look for one that’s IP65-rated for maximum outdoor performance.

 

 

What’s the best video intercom with a mobile app?

Video intercoms with mobile apps are one of the most recent door entry system technology developments. While several video intercom providers exist, many still rely on outdated in-unit hardware instead of smartphones.

ButterflyMX simplifies property access and enhances security while eliminating expensive building wiring and in-unit hardware.

ButterflyMX has been installed in over 15,000 buildings and has secured over 40,000 fire-star reviews. Moreover, its mobile app has a 4.9-star rating in the Google Play Store and a 4.6-star rating in Apple’s App Store. These achievements illustrate ButterflyMX’s reliability and ease of use.

Property staff and residents love ButterflyMX because it offers:

• Seamless integrations with other proptech, including property management software, smart locks, and more.
• Additional products to enhance the access experience include elevator controls, package rooms, keypads, and self-guided tours.
• A user-friendly mobile app and cloud-based management software that’s easy to navigate.