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Have you checked our resources? You’ll find helpful videos and articles on setting up and managing our system.

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Address:

44 West 28th Street
4th Floor
New York, NY 10001

Contact info:

(800) 398-4416 ext. 2
Mon. – Fri. | 6am – 10pm ET
Sat. – Sun. | 8am – 8pm ET
support@butterflymx.com

Frequently asked questions

How do I get added or removed from a building or apartment?

Please get in touch with your property owner or manager, as only they’re authorized to make these changes at your property.

Learn more about how to register for ButterflyMX at your property

What is a Visitor Pass?

Visitor Pass is a convenient solution for granting temporary or recurring property access to your friends, family, and guests. Upon issuing a Visitor Pass, your guest will receive a QR code and PIN, which can be used at any ButterflyMX Video Intercom or Keypad.

Learn more about ButterflyMX Visitor Passes.

What is Delivery Pass?

Delivery Pass is a one-time, six-digit code generated through the ButterflyMX mobile app. This code allows delivery drivers to securely access your property to make deliveries, preventing your packages from being left outside.

Learn more about ButterflyMX Delivery Passes.

How do I change my apartment number or email address?

Please get in touch with your property manager or owner, as only they are authorized to make these changes at your property.

Learn more about how to change your ButterflyMX registered email address.