(Last updated: April 15, 2021)
People love ButterflyMX’s video calling because it allows them to see who’s at the door/gate before letting them in. And if you’re not expecting a visitor and someone is suddenly at the door/gate, it’s natural to want to see them before letting into your property.
However, sometimes you can’t get a video call:
- You don’t have a smartphone.
- You missed the app notification.
- Your preferences are set so that you receive phone calls instead of video calls. (If this the case, you can change your contact preferences in the mobile app).
If any of the above circumstances apply to you, not to worry. Our intercom system can make a regular telephone call to whichever phone number you’d like, so you can still speak to the visitor before letting them into your property.
How ButterflyMX phone calls work
ButterflyMX makes calls to your telephone from four numbers:
- (646) 679-4745
- (516) 323-7025
- (516) 323-7026
- (516) 323-7027
The ButterflyMX call will go to the phone number that you used to register for ButterflyMX. (Your registered phone number can be changed at any time within the mobile app).
Save the above phone numbers to avoid spam
To ensure you don’t miss a visitor or delivery because you dismissed the call thinking it was spam, we recommend saving the four phone numbers above as a contact labeled ‘ButterflyMX’. This way, when a visitor uses our video intercom to call you, it will appear on your phone as ‘ButterflyMX’ and you’ll know who it is.
Don’t forget: After you’ve picked up the telephone call, to open the door/gate you must dial ‘9’ on your phone.