One of the benefits of using the ButterflyMX mobile app is the ability to see your visitor before granting them access to your property.

But sometimes you don’t want to receive a video call — a telephone call or app notification will do just fine. For example, you may be somewhere you don’t have a great internet connection and a video call just isn’t possible. Or perhaps smartphones were never your thing, so you can’t download our mobile app. And of course, some people just prefer to avoid a phone call altogether.

The three different ways you can get notified of a visitor and grant them property access:

  1. Video call if you’d like to see who is at the door before letting them in
  2. Telephone call to just speak to the visitor then press ‘9’ to let them in (you don’t need a smartphone to use this feature)
  3. App notification to receive only a push notification on your smartphone when you have a visitor

You can adjust these settings in two places:

How to change your contact preferences in the mobile app:

Step 1:

Open the ButterflyMX app on your smartphone or tablet.

 

Change whether you receive a video call or phone call in the mobile app

 

Step 2:

Press ‘Account’ in the bottom right-hand corner.

 

Change whether you receive a video call or phone call in account section of the mobile app

 

Step 3:

Scroll down and press ‘Contact Preference’.

Here, you can also change your other notification settings. For example, if you’d like to receive additional notifications via SMS or email when a visitor arrives (like when someone uses your virtual key or door PINs), you can control those notification settings here.

Change whether you receive a video call or phone call contact preference

 

Step 4:

Once you select ‘Contact Preference’, you can decide whether you’d like to receive a video call or a telephone call from your visitors. These settings can be changed at any time.

Important note: You’ll receive phone calls to the number entered when you first registered for ButterflyMX. If you need to update this phone number, you must log in to your account, this cannot be done in the mobile app.

 

 

How to change your contact preference from a computer:

Step 1:

Visit butterflymx.com and in the top right-hand corner click ‘Login’.

 

Change whether you receive a video call or phone call on a computer

 

Step 2:

Enter the credentials that you used to originally register for ButterflyMX.

 

Log in to change whether you receive a video call or phone call on a computer

 

 

 

Step 3:

Click ‘Account’ in the top right corner and then ‘Settings’ from the drop-down menu.

 

Change whether you receive a video call or phone call in the account section on a computer

 

Step 4:

Under ‘Contact Preference’, you’ll see the option to receive notifications via the mobile app or a regular phone call when you have a visitor. You can change your selection at any time.

Here, you also have the ability to change other notifications, such as if you’d like to receive a text message or an email when a visitor arrives.

 

Update contact preferences to change whether you receive a video call or phone call

 

Step 5:

Click ‘Save Changes’.

 

Press save to change whether you receive a video call or phone call

 

If you select the ‘Phone Calls’ option under ‘Contact Preference’, you’ll receive a phone call to the number you entered during registering for ButterflyMX. To let someone in from a phone call, you will simply dial ‘9’ after you’ve answered the call. You don’t need to have a cell phone to use this feature, it works with any phone number and any phone.

That’s it! Now you can change whether you receive a video call or phone call at any time via the mobile app or your online account.

Learn more ways to use ButterflyMX

Meredith Murray

Author

Meredith Murray

My passion lies at the intersection of real estate & technology. Brooklynite always.

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