Takeaways
- A delivery management system is important because it allows residents to easily access their packages and reduces the time spent sorting deliveries.
- Delivery management software must be scalable, secure, and easy to control.
- When choosing a delivery management solution, prioritize security, scalability, and control.
With deliveries reaching never-before-seen levels and e-commerce only expected to grow, it’s nearly impossible to manage deliveries without a system. To make things more difficult, you must accommodate all kinds of delivery operations, not just packages. This includes groceries, prescriptions, food, furniture, and everything else your residents get delivered to them. The cost of package deliveries alone can be sky-high.
So, how can you ensure your residents never miss another delivery while saving your building staff the time and headache of managing property access? First, we’ll explain why the delivery management process is important. Next, we’ll review how ButterflyMX provides efficient delivery management for all property types.
This post covers:
- What is a delivery management system?
- What to look for in delivery management software
- What is the best way to manage deliveries at your building?
What is a delivery management system?
The greatest challenge with accommodating your building’s deliveries is getting them through your front door. When delivery people can’t access your building themselves, you’re often the one left facilitating property access and package management. What’s worse is that if packages aren’t dealt with, it can lead to package theft or the dreaded “sorry we missed you” note on the front door — which could result in upset residents.
As a result, the biggest benefits of delivery management systems are:
- Satisfied residents.
- Less time spent having your staff physically manage deliveries.
- Organized mail and delivery rooms.
- Faster package pickup for tenants.
- Package theft prevention.
What to look for in delivery management software
If you’re looking for delivery management software for your building, it helps to know what makes the best system and what residents will most desire.
Here are the features you should consider before investing in a delivery management system:
Security
When deciding on a package delivery solution, package security is crucial.
Many commercial properties don’t require delivery personnel to leave packages in secure locations. As a result, packages are often left outside doors where any passerby can see and tamper with them. Of course, this often results in dissatisfied tenants who want more accountability for their deliveries.
With the right delivery management system, residents can rest assured that their packages are accounted for.
Scalability
If your organization is run correctly, you can count on steady growth. However, increased numbers of residents can also mean outgrowing your current delivery system if it doesn’t contain scalable software. Hence, scalability is important to consider when buying a management system. When you purchase a scalable system, you can add, remove, and change users at any time.
Control
The ability to control delivery management is an attractive feature. Yet, few property managers consider it an ability they or their tenants could enjoy. However, with the right integrations, your delivery management system can empower tenants and staff to take more control of their deliveries and boost efficiency for delivery carriers.
For instance, with the right system, residents can issue temporary keys to their delivery person, allowing them to enter the building and deliver their package safely. Delivery carriers can also utilize the front desk station to communicate with residents via two-way video calls to alert them of their delivery.
Watch how the ButterflyMX package management solutions work:
What is the best way to manage deliveries at your building?
Using a system like ButterflyMX is the best way to manage deliveries at your building. Our products are featured in over 10,000 different properties and have over 20,000 five-star ratings. In fact, many of our ButterflyMX access control products were designed with package and delivery management in mind, meaning simplified package management is a priority, not an afterthought.
Here are four ways ButterflyMX ensures seamless delivery management at your building:
1. Delivery Pass
Delivery Pass empowers your residents to create a single-use, six-digit PIN for delivery carriers within the ButterflyMX mobile app.
For example, if they order dinner from Grubhub, tenants can copy and paste the code into the delivery instructions at checkout. Their delivery driver uses that code at the ButterflyMX video intercom to get access to the building. They can only use the PIN once, and the intercom takes a time- and date-stamped photo of the delivery person for added security.
2. Video calling
If a courier doesn’t have a delivery PIN to enter the building, they can place a video call to the resident instead. With ButterflyMX’s video intercom, residents can see who’s at the door and let them into the building from anywhere.
Video calling is great for a surprise or unannounced visitor, like when a partner sends flowers or a parent stops by to see their child. Residents get a video call from the visitor, verify who they are, and let them in from their smartphone. This feature is also useful for property managers and remote building staff who want to provide secure access to maintenance people, service providers, or even self-guided tours.
3. Delivery PINs
As a property manager, you can create a delivery PIN for carriers that frequent your building. Think USPS, UPS, Amazon, etc.
When you assign a delivery PIN to a carrier, they enter the code at the intercom to gain property access and drop off their packages. If you have a package room, they can use the same PIN to enter the package room.
4. Package rooms
With our package room solution, couriers have a secure place to store deliveries inside your building. This prevents package pile-ups in the lobby. Package rooms are easy to set up since you can repurpose an existing room in your building. Buildings repurpose all rooms, from unused storage closets to offices.
Couriers use the same delivery PIN to enter the building and the package room. As with all of our products, the intercom takes a time—and date-stamped photo as the courier enters the package room for added security.
When the courier completes the delivery, ButterflyMX sends a notification to residents on their smartphones.
How to set up a package room »
